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Audi Hoffman Estates - Service Center
Hoffman Estates, IL
3,723 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,723 Reviews of Audi Hoffman Estates - Service Center
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September 14, 2024
I've been a loyal customer for 10 years. I took my car in for regular maintenance today and was informed that they are now charging a 2.8% fee when you use your credit card to pay for servic I took my car in for regular maintenance today and was informed that they are now charging a 2.8% fee when you use your credit card to pay for service. Really? This dealership has made a decision to pass along the cost of doing business to it's customers. Well this isn't going to fly with me. This dealership has just lost a customer. I encourage people to not allow companies who have clearly made high profits these last few years to pass along their costs on to consumers. Shop around for a dealership that doesn't nickel and dime their customers. More
by Ron
September 13, 2024
The service professional was good about giving us a breakdown regarding what was needed, and the communication was excellent breakdown regarding what was needed, and the communication was excellent More
by MAGROWGRLS
Verified CustomerEmployees Worked With
September 13, 2024
For my first day it was ok they didn’t acknowledge me when I first pulled in at all the rep I had was very nice and when I returned to get the car it was much better everything went good when I first pulled in at all the rep I had was very nice and when I returned to get the car it was much better everything went good More
by MZWANDA45
Employees Worked With
Tim Machonga
September 10, 2024
Very terrible service and manager Andy, 12 days $700 for diagnostic and no final repar or quotation. Very terrible & rude service manager Andy Emberton diagnostic and no final repar or quotation. Very terrible & rude service manager Andy Emberton More
by vladk56
Employees Worked With
Andy Emberson - rude & terrible manager
September 09, 2024
For an Audi dealership, it’s too basic. No stations with private seating areas, but we feel like so much more could be done to make it better. Especially when you pay almost $100k for a car No stations with private seating areas, but we feel like so much more could be done to make it better. Especially when you pay almost $100k for a car. I still really disliked our sales person (can’t remember his name). Based on our experience, not sure we’d ever buy from here again. More
by MATT.HERNAL
Employees Worked With
September 08, 2024
I had an emergency towing situation. The crew at the service department did everything they could to identify the problem and give me options to fix or trade in the vehicle. It was a v The crew at the service department did everything they could to identify the problem and give me options to fix or trade in the vehicle. It was a very stressful experience and no pressure was applied to make a hasty decision. Thank you More
by JudyWitt
Employees Worked With
Adam Izewski
September 07, 2024
The service people are excellent stating from manager Andy to service consultant. Service always provided within estimated time Andy to service consultant. Service always provided within estimated time More
by beauty4224
Employees Worked With
September 07, 2024
Thank you for a great experience. Tim the service writer did a great job getting me set up with my service and keeping me updated as well. Joe sending me a video of my vehicle was a Tim the service writer did a great job getting me set up with my service and keeping me updated as well. Joe sending me a video of my vehicle was a great touch to the Audi service. I was completely satisfied with my service from Audi. Thank you More
by Happy
Employees Worked With
Tim Machonga and Joe Mattes
