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Audi Hoffman Estates - Service Center

Hoffman Estates, IL

4.6
3,667 Reviews
Call Service Center (847) 843-9900

3,668 Reviews of Audi Hoffman Estates - Service Center

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August 17, 2024

They always do a great job of understanding the issue and getting it resolved. I appreciate the loaner too! More

by ClemsonGuy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Machonga and Anthony McGrath
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Aug 18, 2024 -

Audi Hoffman Estates responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

August 17, 2024

Very professional & well run. Excellent customer service. Job well done by everyone. Thank you I will recommend you. More

by CSMALL2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
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Aug 18, 2024 -

Audi Hoffman Estates responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Audi Hoffman Estates, we look forward to having you as a valued customer for many years to come!

August 16, 2024

They have great service and very responsive to questions. Also, they were very efficient with my repair More

by Jermaine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tamara Janecek
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 18, 2024 -

Audi Hoffman Estates responded

Thanks for sharing your thoughts about your experience with Audi Hoffman Estates. We appreciate your business and hope to see you again soon!

August 15, 2024

Got the job done but it took longer than i anticipated 7 days to be exact needed the car so bad it would’ve been ok if i there was a loaner car available i was thinking maybe because the car was under warr More

by JONATHANRIVERA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Aug 16, 2024 -

Audi Hoffman Estates responded

We're sorry to hear about the long wait and apologize for any inconvenience, Jonathan. We'd love to learn more and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

August 14, 2024

They are always friendly and efficient at this center. I’ve been here many times. More

by SCHYVIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Duranovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 14, 2024 -

Audi Hoffman Estates responded

Thanks for sharing about your experience with Audi Hoffman Estates. Eddie and our team appreciate your business and hope to see you again soon!

August 10, 2024

Great service amazing people and always looks for solutions. I’ve been coming here for year More

by VALDEZART333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michela
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Aug 11, 2024 -

Audi Hoffman Estates responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

August 07, 2024

Great customer service. The representative was very friendly. The car issue was fixed on time More

by STEFANIA_ARDELEAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick
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Aug 07, 2024 -

Audi Hoffman Estates responded

Stefania, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Patrick met your expectations. Thank you again for choosing Audi Hoffman Estates. We look forward to having you as one of our valued customers for many more years to come!

August 07, 2024

The dealer sold me a car with bent rim, sent it for straightening but did not fix it. Now refuses to help fix or replace. More

by Sophast
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Yusko
1.0
This rating includes all reviews, with more weight given to recent reviews.
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August 06, 2024

Impressive dealership. The service department goes above and beyond. This is the only place I will bring my Audi to. More

by LARYYARONSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Emberton
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Aug 06, 2024 -

Audi Hoffman Estates responded

Thank you for taking the time to share your service feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Andy and our team, and we look forward to working with you again.

August 06, 2024

The team was very responsive and great to deal with. They were also very helpful on creatively helping me solve a couple of non standard open issues. Will go back. More

by BKBOUK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isabela Tanase
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Machonga and Brian Hall.
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Aug 06, 2024 -

Audi Hoffman Estates responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Isabela, Tim, and Brian met your expectations. Thank you for choosing Audi Hoffman Estates, we look forward to having you as a valued customer for many years to come!

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