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Audi Hoffman Estates - Service Center

Hoffman Estates, IL

4.6
3,723 Reviews
Call Service Center (847) 843-9900

3,723 Reviews of Audi Hoffman Estates - Service Center

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October 03, 2024

Anthony was my service advisor, he was friendly and made sure I got the one year service I needed, only one issue was my phone apps were erased I had to call to have him walk me through how to reinstall the More

by DEBBIEC1949
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isabela Tanase
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 03, 2024 -

Audi Hoffman Estates responded

Thank you so much for your kind words, Debbie, and for taking the time to leave us this wonderful feedback!

October 01, 2024

Excellent service. I've been servicing my car only here for 7 years. But... Guys, you have the worst coffee. The BMW dealer has it 100 times better. And with your car p More

by DARKBOX666
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Jigalov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlo Gilli Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert LeGault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Macedon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Duranovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Yusko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isabela Tanase
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Filios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tamara Janecek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricky Bautista
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 01, 2024 -

Audi Hoffman Estates responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 01, 2024

Very friendly service staff and great efficient customer service experience overall. Best Audi dealership in the Midwest area! More

by OLIVER.BRAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service dept
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Oct 01, 2024 -

Audi Hoffman Estates responded

Oliver, Thanks for sharing about your experience with Audi Hoffman Estates. We appreciate your business and hope to see you again soon!

October 01, 2024

I love working with Garet who is always very proactive with my needs and Michaela in the service department who is a delight. More

by BRIAN@BRIANJCOHANLAWOFFICES.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garet, Michaela
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Oct 01, 2024 -

Audi Hoffman Estates responded

Brian, Thank you so much for your kind words for Garet and Michaela, and for taking the time to leave us this wonderful feedback!

October 01, 2024

I was not happy due to incomplete information, lack of accountability and customer service by the manager. I escalated my issue with the service manager and his response was rude and not ready to take acc More

by Bbhaves
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department manager and Makeyla
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October 01, 2024

They were able to fix the problem with my car and i was very satisfied. More

by chloekarwowski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy and Anthony
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Oct 02, 2024 -

Audi Hoffman Estates responded

Thank you so much, Chloe, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Audi Hoffman Estates to be a positive one. Please don't hesitate to reach out if you need anything else.

September 29, 2024

Audi dealership was very helpful with my service needs. They accommodated me with a loaner car and kept me informed about my car’s status by text. More

by MATECKI1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Sep 29, 2024 -

Audi Hoffman Estates responded

Thanks for sharing about your service experience with Audi Hoffman Estates. We appreciate your business and hope to see you again soon!

September 28, 2024

Wonderful service. Nice car fixed promptly and loaner car very helpful. Overall good . Car ready when they promised More

by Robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Jigalov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlo Gilli Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert LeGault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Duranovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isabela Tanase
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Filios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 29, 2024 -

Audi Hoffman Estates responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Audi Hoffman Estates.

September 28, 2024

The dealer is the best as everything, amazing people and amazing service. Would recommend to anyone looking into getting in to a audi. More

by TOMMYMK71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Jigalov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isabela Tanase
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eddie finance guy
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Sep 29, 2024 -

Audi Hoffman Estates responded

Tommy, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Audi Hoffman Estates to be a positive one. Please don't hesitate to reach out if you need anything else.

September 26, 2024

Best service and very good staff and friendly environment. super fast service highly recommend to all More

by mohitpatel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Filios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 26, 2024 -

Audi Hoffman Estates responded

Thank you for choosing Audi Hoffman Estates. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

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