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Audi Hoffman Estates - Service Center

Hoffman Estates, IL

4.6
3,766 Reviews
Call Service Center (847) 843-9900

3,766 Reviews of Audi Hoffman Estates - Service Center

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November 08, 2024

Fabian Jaimes was great and explained everything to me. And I happy with his professionalism More

by AUDIELALANIS
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fabian Jaimes was great
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Nov 11, 2024 -

Audi Hoffman Estates responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Fabian met your expectations. Thank you for choosing Audi Hoffman Estates, we look forward to having you as a valued customer for many years.

November 06, 2024

Nothing was fixed, but they had my car 2 weeks. I gave 1 star because I got a good loaner and the team was courteous. More

by MGROSELAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Several people on service team.
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Nov 10, 2024 -

Audi Hoffman Estates responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

November 06, 2024

Friendly people, helpful with urgent appts. The dog a big plus for general atmosphere and the mood while waiting More

by UPSONLARRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure about the names but everybody is extremely helpful and friendly
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Nov 07, 2024 -

Audi Hoffman Estates responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 04, 2024

Dealer has great communication on repair progress and completion day. Loaner was clean and readily available More

by STEVEMOORE010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not remwmber
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Nov 04, 2024 -

Audi Hoffman Estates responded

Steve, Thank you for choosing Audi Hoffman Estates. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 03, 2024

Staff members are very pleasant and helpful. All work has been completed within the promised timeframe in a smooth and efficient manner. Tim Mochonga is terrific; however, I really come for the More

by Janet Abri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Machonga
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Nov 04, 2024 -

Audi Hoffman Estates responded

Janet, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Tim and our team met your expectations. Thank you for choosing Audi Hoffman Estates, we look forward to having you as a valued customer for many years to come!

November 03, 2024

Waited too long for a mediocre car wash at the end Overall service on car was excellent More

by CThalheimer
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Jigalov
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2024 -

Audi Hoffman Estates responded

Thank you for your review! We are so glad that we had the opportunity to work with you and provide excellent service. We apologize for the car wash wait and will take your feedback into account. Please don't hesitate to reach out if you need anything else!

November 03, 2024

Carlo Gitti was amazing, informative and knowledgeable. . You can tell he loves the product he sells and believes in it. Dealership excellent also. I like the fact it is privately owned also. More

by VLS1900
Recommend Dealer
Yes
Employees Worked With
Carlo Gilli Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2024 -

Audi Hoffman Estates responded

Thank you so much for your kind words for Carlo, and for taking the time to leave us this wonderful feedback!

November 03, 2024

It’s very clean and I’m always greeted when I pull up and get out. I’m always treated well by my team leader.i really like the Audi cookies but a guy beat me to the last one. I was gonna ask but decided agai More

by Ian.Stone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Jigalov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Yusko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isabela Tanase
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2024 -

Audi Hoffman Estates responded

Ian, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 02, 2024

Fabian provided exceptional service with clear communication, and a commitment to making sure my car was in top shape—highly recommended! More

by LUEBKERJOEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fabian Jaimes, Jeff Cook
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Nov 04, 2024 -

Audi Hoffman Estates responded

Hi, Joel! Our goal is to make sure everyone who walks through the door leaves happy, so it's great to hear that Fabian was able to help you out. Thank you for choosing Audi Hoffman Estates!

November 01, 2024

Everything was great especially that they gave me a loaner that was very nice of them. They also cleaned my car very nice well done so I would recommend a dealership anywhere and I also would be intere More

by GREGSENESE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Jigalov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlo Gilli Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert LeGault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Macedon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Duranovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Yusko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isabela Tanase
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Filios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tamara Janecek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricky Bautista
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2024 -

Audi Hoffman Estates responded

Thanks for your kind words, Greg! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Audi Hoffman Estates.

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