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Audi Hoffman Estates - Service Center

Hoffman Estates, IL

4.6
3,723 Reviews
Call Service Center (847) 843-9900

3,723 Reviews of Audi Hoffman Estates - Service Center

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October 09, 2024

Excellent service at Audi Hoffman Estates. The repair was completed quickly and the car was washed. More

by PATTIJMORRIS55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim in service department
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Oct 09, 2024 -

Audi Hoffman Estates responded

Patti, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Audi Hoffman Estates, we look forward to having you as a valued customer for many years to come!

October 08, 2024

I had a reservation for 2pm for an Oil change. It took 2.5hrs which was a huge waste of a Friday afternoon. More

by Vheinz19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Na
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Oct 12, 2024 -

Audi Hoffman Estates responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

October 08, 2024

I’m fine going to the dealer to give a good maintaining to my car. But I do no like waiting too long. More

by NEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert LeGault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fabian
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Oct 09, 2024 -

Audi Hoffman Estates responded

Thank you for your business and this review. We appreciate your patience. If there is anything we can assist you with in the future, please let us know.

October 08, 2024

Friendly great service they made me feel comfortable Location was clean service was fast and I love each one of your dedicated associates in the service department. I spoke with about three or four of t More

by dfgsolutions
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Oct 09, 2024 -

Audi Hoffman Estates responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Audi Hoffman Estates. We look forward to having you as one of our valued customers for many more years to come!

October 08, 2024

Service was done in a timely manner. Service rep went over all pricing before so there was no surprises. More

by keilbarnhisel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim
Report | Print
Oct 09, 2024 -

Audi Hoffman Estates responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 06, 2024

Audi Hoffman Estates is reliable, efficient and very honest! They always explain the issues and clean the car! More

by audi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
andy
Report | Print
Oct 06, 2024 -

Audi Hoffman Estates responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Audi Hoffman Estates. We look forward to having you as one of our valued customers for many more years to come!

October 04, 2024

The experience was great. They did everything they said they would do in a timely manner. More

by BLORENCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Duranovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 06, 2024 -

Audi Hoffman Estates responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Audi Hoffman Estates, we look forward to having you as a valued customer for many years to come!

October 03, 2024

It was easy to get an appoint and my service provider was great and he took care of me. More

by HUNTERJEFFERY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fabian James
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Oct 03, 2024 -

Audi Hoffman Estates responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 03, 2024

Everything went as expected for my visit to get the car serviced. The waiting area was well maintained and the people were nice. More

by CMDELY
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember the name of anyone
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Oct 03, 2024 -

Audi Hoffman Estates responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Audi Hoffman Estates to be a positive one. Please don't hesitate to reach out if you need anything else.

October 03, 2024

The technician did a good job in programming the key and identifying the back speaker for the reverse camera not working More

by GEORGE25MURAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forgot his name
Report | Print
Oct 03, 2024 -

Audi Hoffman Estates responded

Thank you so much for your kind words, George, and for taking the time to leave us this wonderful feedback!

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