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Audi Hoffman Estates - Service Center

Hoffman Estates, IL

4.6
3,667 Reviews
Call Service Center (847) 843-9900

3,667 Reviews of Audi Hoffman Estates - Service Center

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August 26, 2024

they do a half-assed job and cleaning the car after servicing...in fact. the service person left their empty Fanta bottle in my car. they don't go above and beyond like other luxury car dealers either More

by mlcerasani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
service dept
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August 25, 2024

Professional, helpful and straight to the point. No games and just a solid overall experience. More

by JF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Aug 25, 2024 -

Audi Hoffman Estates responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Audi Hoffman Estates, we look forward to having you as a valued customer for many years to come!

August 25, 2024

Came in for an oil change, bought a used Q5 from Adam. Very happy with the deal. More

by OCONNORFAM03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Izewski
Report | Print
Aug 25, 2024 -

Audi Hoffman Estates responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Audi Hoffman Estates to be a positive one. Please don't hesitate to reach out if you need anything else.

August 24, 2024

Service Department argued with me that I did not have the prepaid service contract so I had to prove them wrong then they argued with me on what was included. Terrible first time experience. More

by RANDY.HERTEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert LeGault
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Department
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August 22, 2024

Hoffman Estates Audi is always very responsive and accommodating to their customers to ensure their vehicle satisfies the customers demands. More

by bill.norberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Machonga
Report | Print
Aug 23, 2024 -

Audi Hoffman Estates responded

Thank you for your business and this review, Bill! We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

August 21, 2024

This was by far the best experience I have ever had for a repair, a major one at that with a dealership. My car had to be towed over the weekend, and they handled intake and insane negotiations with the warr More

by Sarah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The service team of Tim and Andy, Lukas, and the dealership operator team!
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Aug 21, 2024 -

Audi Hoffman Estates responded

Sarah, Thank you so much for your excellent review! We are so glad that Tim and Andy had the opportunity to work with you, and we are thrilled that you found your service experience with us here at Audi Hoffman Estates to be a positive one. Please don't hesitate to reach out if you need anything else.

August 21, 2024

First class services. Very professional and efficient. I always feel very comfortable at this place. Thumbs up. More

by TWGA54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Machonga
Report | Print
Aug 21, 2024 -

Audi Hoffman Estates responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Audi Hoffman Estates.

August 20, 2024

Great Service and I appreciate the communication through text. Will def go back for service. More

by RHEAKALRA14
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Dan Jigalov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlo Gilli Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert LeGault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Macedon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Duranovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Yusko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isabela Tanase
4.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Filios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tamara Janecek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricky Bautista
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 20, 2024 -

Audi Hoffman Estates responded

Thank you for taking the time to share your service feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 18, 2024

Very Professional the service department was great, didn't oversell me. Pricing could be more transparent but the courtesy was great. More

by MICHELE_1654
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No review
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Aug 19, 2024 -

Audi Hoffman Estates responded

Michele, Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

August 17, 2024

They always do a great job of understanding the issue and getting it resolved. I appreciate the loaner too! More

by ClemsonGuy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Machonga and Anthony McGrath
Report | Print
Aug 18, 2024 -

Audi Hoffman Estates responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

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