Audi Hoffman Estates - Service Center

Great service, great communication. My car was done right and on time. Exceeded my expectations for sure. My car was done right and on time. Exceeded my expectations for sure. More

Tim Machonga was a pleasure to work with. Customer waiting area was clean and well stocked. Customer waiting area was clean and well stocked. More

Service advisor and department are very professional. They performed my vehicle service in the estimated time that was given. They performed my vehicle service in the estimated time that was given. More

They had me in and out of that location in about 20 minutes. Very professional and outstanding service. minutes. Very professional and outstanding service. More

Very pleasant staff. Excellent service. Kept me informed of progress the entire time. Would highly recommend. Excellent service. Kept me informed of progress the entire time. Would highly recommend. More

Just an oil change, but was able to get a convenient appointment…with safety check, tire rotation and oil change, everything done in about an hour as I waited. Car was washed nicely and delivered back t appointment…with safety check, tire rotation and oil change, everything done in about an hour as I waited. Car was washed nicely and delivered back to me in perfectly clean condition. More

When I scheduled the oil change for my husband, I informed the person (male) that I made the appointment with of the $15 coupon. He assured me that it would be applied and gave me a price quote. When informed the person (male) that I made the appointment with of the $15 coupon. He assured me that it would be applied and gave me a price quote. When my husband showed up for the service, the sales technician informed my husband that they wouldn't accept the coupon (after taking the car for service). He proceeded to try and upsell him on multiple services including tire rotation. The A5 is all wheel drive which is on file and per the salesperson, does not require tire rotation. The sales technician said that "how would I know that it's all wheel drive?" My husband wrote a check and we vowed to never return to Hoffman Estates Audi ever again. The same service technician called yesterday and said that the check was written incorrectly and even though it was presented to the cashier in person, no one noticed. How staff can be this clueless, I'll never understand. The tech sent a driver over to our house for a new check. As I stated, we will never set foot in this dealership again. This was the worst dealership experience that we have had in our decades of car ownership. More

Service Dept. Not bad pretty much in and out Oil change and tire rotate and wash. Not bad pretty much in and out Oil change and tire rotate and wash. More

Decent dealership service department. They’re friendly and try to be helpful. Waiting areas decent and they are pretty accurate with their service timing They’re friendly and try to be helpful. Waiting areas decent and they are pretty accurate with their service timing More

Good first time visit. Only surprise was being told that my company vehicle would be held until my company paid for the services. I said I wasn’t informed of this when I ma Only surprise was being told that my company vehicle would be held until my company paid for the services. I said I wasn’t informed of this when I made the appointment and of course was concerned about being able to get back timely to work. I was kept updated while waiting and everything worked out in the end. More