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Audi Hoffman Estates - Service Center

Hoffman Estates, IL

4.6
3,667 Reviews

3,667 Reviews of Audi Hoffman Estates - Service Center

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September 07, 2024

Very k legible and very helpful. Will always use this dealership for all my needs with audi More

by DAVIDDOLINKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Sep 08, 2024 -

Audi Hoffman Estates responded

Thanks for sharing your thoughts about your experience with Audi Hoffman Estates. We appreciate your business and hope to see you again soon!

September 07, 2024

The service people are excellent stating from manager Andy to service consultant. Service always provided within estimated time More

by beauty4224
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Duranovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2024 -

Audi Hoffman Estates responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Audi Hoffman Estates, we look forward to having you as a valued customer for many years to come!

September 07, 2024

Thank you for a great experience. Tim the service writer did a great job getting me set up with my service and keeping me updated as well. Joe sending me a video of my vehicle was a More

by Happy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Machonga and Joe Mattes
Sep 08, 2024 -

Audi Hoffman Estates responded

Thank you for choosing Audi Hoffman Estates. Your feedback and rating mean a lot to us. We're glad Tim was able to help, and we hope to see you again!

September 07, 2024

They were very professional and able to service my car in a timely manner and helpful More

by VICM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mikala and Tim
Sep 08, 2024 -

Audi Hoffman Estates responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Audi Hoffman Estates. We look forward to having you as one of our valued customers for many more years to come!

September 06, 2024

Always a good experience at Audi of Hoffman Estates. My service advisor, Tim and service tech, Anthony do a great job of keeping me informed and taking good care of both of our Audi’s. More

by ClemsonGuy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert LeGault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim and Anthony
Sep 06, 2024 -

Audi Hoffman Estates responded

It's great to hear that Robert, Tim, Anthony, and our team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Audi Hoffman Estates!

September 06, 2024

Did not use the service center due to misinformation from the service department which was corrected by another Audi dealer More

by gregg.kobelinski
Service Communication
Recommend Dealer
No
September 06, 2024

Fantastic job as always. The entire team and Kylo of course are the best. Got the issue resolved, had a loaner vehicle and I was back on the road again. Thank you!! More

by ZALEXWARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy
Sep 06, 2024 -

Audi Hoffman Estates responded

Thank you for the kind words for Kylo and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

September 06, 2024

I just had a routine break check and look over of the vehicle. The process was timely and the staff was friendly and helpful. I was very pleased with the experience. More

by JPOTSIE23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isabela Tanase
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2024 -

Audi Hoffman Estates responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Audi Hoffman Estates to be a positive one. Please don't hesitate to reach out if you need anything else.

September 05, 2024

Pleasant to work with Tim Machonga in the service dept. He kept in regular communication. Tim was very accommodating, with me and other customers. Great loaner program, even when the parts came in early an More

by PLK0309
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlo Gilli Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Machonga
Sep 05, 2024 -

Audi Hoffman Estates responded

Thank you for taking the time to share your thoughts on working with Tim, Carlo, and our team. We're glad to hear we delivered such a great experience!

September 04, 2024

Everything was good Just I had to wait little too long more than 2,5 hours More

by GOSKA_80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Jigalov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isabela Tanase
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tamara Janecek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2024 -

Audi Hoffman Estates responded

Thank you for choosing Audi Hoffman Estates. Your feedback and rating mean a lot to us. We do apologize for the long wait and truly appreciate your patience. We look forward to working with you again.

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