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Audi Hoffman Estates - Service Center

Hoffman Estates, IL

4.6
3,702 Reviews
Call Service Center (847) 843-9900

3,702 Reviews of Audi Hoffman Estates - Service Center

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December 21, 2024

Worst follow up and service we gave ever had An 60 to 90 minute service took over 4 1/2 hours More

by Jkmat
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan Jigalov
1.0
This rating includes all reviews, with more weight given to recent reviews.
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December 20, 2024

I guess I just don't like the dealer all in all. Had an issue with a sales guy a year or so ago and was looking for an upgrade to my SQ5. Service was ok but took a long time to wait for the car More

by NRSLOANE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
do not remember
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December 18, 2024

Failed to diagnose serious defects which I brought to your attention. Was told everything was fine, but another dealer found what I was concerned about and corrected it. Very unhappy with the service dep More

by Sethtec
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Isabela Tanase
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 22, 2024 -

Audi Hoffman Estates responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

December 18, 2024

This is a great dealership to deal with. Everyone is courteous and really takes care of any issue you might have right away. More

by Larry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Emberton
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Dec 19, 2024 -

Audi Hoffman Estates responded

Thank you for taking the time to share your thoughts on working with our team, Larry. We're glad to hear we delivered such a great experience!

December 15, 2024

The dealer and team did a fantastic job. I would buy from them again. Great team. More

by SMITHKHJ133
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Jigalov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isabela Tanase
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tamara Janecek
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2024 -

Audi Hoffman Estates responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Audi Hoffman Estates to be a positive one. Please don't hesitate to reach out if you need anything else.

December 15, 2024

Very slow service. Recommendations for car were standard- not based on needs of car. Lack of detail to help make informed decision. More

by JEN.ELIAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
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December 14, 2024

As always, Audi Hoffman Estates proves that they are the best Audi dealer in the country, including the best Service Department. People are friendly and helpful, and the service technicians are experts. More

by Billdi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim and Andy in Service
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Dec 16, 2024 -

Audi Hoffman Estates responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Audi Hoffman Estates.

December 14, 2024

It was an exquisite service appointment, especially having Amanda as my salesperson because she is the only reason that I even get the fantastic service that I do. She’s beautiful and professional. Qui More

by Chris D.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fabian
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Dec 16, 2024 -

Audi Hoffman Estates responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 14, 2024

Everything was great other than took longer than expected. Was told it would take about an hour when I made appointment. Was told I would be out by 11:30 when I got there. Ended up leaving around 12 More

by JERRY.J.MAGEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Guy was nice. Had long white hair and beard
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Dec 16, 2024 -

Audi Hoffman Estates responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Audi Hoffman Estates, we look forward to having you as a valued customer for many years to come!

December 14, 2024

Staff was friendly. Was told it would take an hour and it took two hours for them to program my key fobs. More

by SKM713
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
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Dec 16, 2024 -

Audi Hoffman Estates responded

Thanks for sharing about your experience with Audi Hoffman Estates. We appreciate your business and hope to see you again soon!

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