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Audi Hoffman Estates - Service Center

Hoffman Estates, IL

4.5
3,840 Reviews

3,840 Reviews of Audi Hoffman Estates - Service Center

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June 10, 2025

The actual service center at audi Hoffman Estates was good but the call center for appointments is clueless. I went to a appt I didn't need yet. I told the service center I bought the car in January but More

by smraibi
Recommend Dealer
Yes
Employees Worked With
None
Jun 10, 2025 -

Audi Hoffman Estates responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

June 10, 2025

Service was fast and thorough would recommend this dealership to anyone looking for great service and results. More

by GARY2SMART
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Jigalov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2025 -

Audi Hoffman Estates responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

June 10, 2025

Very efficient. Got the work done in a timely manner. They took very good care of my Audi. More

by maryg2122
Recommend Dealer
Yes
Employees Worked With
Anthony
Jun 10, 2025 -

Audi Hoffman Estates responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

June 06, 2025

Great work on time detailed explanations and suggestions thank you offered ride to my house More

by CHOLEWATOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No idea
Jun 06, 2025 -

Audi Hoffman Estates responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 06, 2025

This is silly to require me to type something in here. You willl find it gets in the way of getting feedback. People don’t want to put extra effort into things they don’t want o put effort into. Learn More

by kinseymark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Machonga
Jun 06, 2025 -

Audi Hoffman Estates responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 06, 2025

From a quick service appointment time to completion of service, it was a great experience. Everything was communicated and pleasure to deal with. Highly recommend this dealership More

by tytedio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arlin
Jun 06, 2025 -

Audi Hoffman Estates responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

June 06, 2025

Tim and Andy are great and have always taken care of me. Had a coolant leak, had my car towed there with no notice. They took it in, got me a loaner, and after an initial quote of about a week I got my car More

by robert.guttman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Machonga, Andy Emberton
Jun 06, 2025 -

Audi Hoffman Estates responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Audi Hoffman Estates.

June 04, 2025

Thank you for your help! You were kind, courteous, and listened to my concerns. Thank you! More

by JILLEHRENZELLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department. Cesar
Jun 04, 2025 -

Audi Hoffman Estates responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

June 03, 2025

Great experience with a pre-purchase inspection and Tim Service helped so much. I am thinking about purchasing a 2018 Audi at a used car dealership nearby and chose Audi Hoffman Estates for the pre-purcha More

by SSFERRO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim in Service
Jun 03, 2025 -

Audi Hoffman Estates responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Audi Hoffman Estates.

May 30, 2025

Arlin in Audi's Service Department is communicative and on top of my vehicle from the time my vehicle is picked up until the time it is delivered. Audi Hoffman Estates and their people are first in class. More

by Billdi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department - Arlin
May 30, 2025 -

Audi Hoffman Estates responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

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