Audi Hilton Head - Service Center

No to poor ability to contact anyone regarding car status. If I could give this Service Department a negative number, I would. I have 2 Audis - My Q# went in for Service week before last for routine service - If I could give this Service Department a negative number, I would. I have 2 Audis - My Q# went in for Service week before last for routine service - 6 days later I had to get my Audi Advocate involved in order to even get a status! Thinking I had just had a bad patch, I left my Q5 for service when I picked up the first car. That was 7 days ago today, and not even a status call. I called them around 3 PM yesterday, but no call back yet. I really don't understand, because I bought both of these cars from them and have had them do service on all 3 of my Audis for the last 10 years. They used to be 5 star - now, they stink. This time it's going to cost them a sale - I am trading both my Q3 & Q5 in on a 2020 Q5, But not with this dealership. More

I was driving from Sarasota Fl to New Bern NC In my Audi A8 when my “check engine” light suddenly appeared. Mind you it was the Saturday before Easter at 12:15 pm. I googled Audi dealers and saw that Audi H A8 when my “check engine” light suddenly appeared. Mind you it was the Saturday before Easter at 12:15 pm. I googled Audi dealers and saw that Audi Hilton Head was just 7 miles from my location. Jackpot. I called The dealership and spoke to Amy in the service department. I explained my situation and she said come over and we’ll get you right in. As soon as I arrived, I was greeted by Amy. She looked up my VIN and did, in fact, get me right in. I was back on the road just 90 minutes later. Turns out the 02 Sensor had to be replaced. They had the part and stock and could could not have been more professional. Amy is a true asset to this dealership! More

$2200 for them to tell me to junk my 2011 Audi Q5 Charged me $2200 for them to diagnose a problem with my 2011 Audi Q5 that they have serviced since we moved here. I had to tow it to another repair s Charged me $2200 for them to diagnose a problem with my 2011 Audi Q5 that they have serviced since we moved here. I had to tow it to another repair shop for a 2nd opinion before we junk it. They got really greedy when Peacock took over. I have a 2015 Audi Q5 as well -- I will never be going back there! More

ON VACATION FROM OHIO, SUPERIOR SERVICE EXPERIENCE! our 2017 A7 had a check engine light come on during our drive from Ohio. Called dealer Monday and was told to bring it in,and was given a 2018 A6,as a our 2017 A7 had a check engine light come on during our drive from Ohio. Called dealer Monday and was told to bring it in,and was given a 2018 A6,as a loaner. John ,In service was extremely cordial, and kept us updated during our week in Sea pines as to the needed warranty repairs (new fuel injectors). Our A7 was ready in a couple of days, and was even washed and detailed when we picked it up. I cannot emphasize how professional and courteous the staff was ,and for someone who was from out of state, with a car not even purchased from their location. also of note is the new facility, which is amazingly large, bright, and clean. JOHN, our Aussi service advisor ,thank you again and you made of week in sea pines so much more enjoyable. Dr. Mike Leone ,Boardman, Ohio More