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Audi Hilton Head - Service Center

Hardeeville, SC

4.7
228 Reviews

228 Reviews of Audi Hilton Head - Service Center

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November 18, 2021

Todd was great, communicated well and was courteous and professional. Found out that the dealership has new owner. The only negative is the online service tool which never acknowledged my first attemp More

by FHowse
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd in service
November 12, 2021

Very courteous and professional. The car was cleaned very well before picked up. Thankyou Dante and Luis in Service! More

by ken.sigga
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dante, Luis
October 14, 2021

Beyond bad - left 4 messages over 4 days with the service department - they returned one call - left me a message to call back. No one available - left message for service manager - nothing! I was going to More

by William Bitter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
service manager
May 08, 2021

Service department is the worst in the industry. Their dealerships did thousands of dollars worth of damage to my brand new car, potentially voiding the warranty and refusing to fix it. Couldn't recommend More

by POedRS6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mark Graves
June 12, 2020

No to poor ability to contact anyone regarding car status. If I could give this Service Department a negative number, I would. I have 2 Audis - My Q# went in for Service week before last for routine service - More

by 623877GirlCats
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Only name the service guy gave me was Billy.
April 12, 2020

I was driving from Sarasota Fl to New Bern NC In my Audi A8 when my “check engine” light suddenly appeared. Mind you it was the Saturday before Easter at 12:15 pm. I googled Audi dealers and saw that Audi H More

by Plarson330
Recommend Dealer
Yes
Employees Worked With
Amy
May 31, 2019

$2200 for them to tell me to junk my 2011 Audi Q5 Charged me $2200 for them to diagnose a problem with my 2011 Audi Q5 that they have serviced since we moved here. I had to tow it to another repair s More

by VeryUpsetandDisappointed
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Charlie
August 27, 2018

ON VACATION FROM OHIO, SUPERIOR SERVICE EXPERIENCE! our 2017 A7 had a check engine light come on during our drive from Ohio. Called dealer Monday and was told to bring it in,and was given a 2018 A6,as a More

by Zahnarzt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Clark. Service advisor
November 11, 2016

Excellent Service Highly recommend Audi Hilton Head. Always professional and attentive. Sam Rojas at Audi HH has been my go to guy since my most recent purchase. More

by ddferg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Rojas
Nov 14, 2016 -

Audi Hilton Head responded

Congratulations on the purchase of your new vehicle! Thank you for taking the time to share your experience and for choosing our dealership.

October 28, 2016

Very good car buying experience. Went in for 75k service on my 7 year old car and left in a 2017 Q5, which I love. Most painless and professional car buying experience. More

by Chappy
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Steve Sconzo, Alex Lukas, David Eccles
Oct 28, 2016 -

Audi Hilton Head responded

Congratulations on the purchase of your new 2017 Q5! Thank you for taking the time to share your experience and for choosing our dealership.

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