Audi Hilton Head - Service Center

Road trip car blues My husband I were on a road trip from Wisconsin to Florida, when our Q7 started making a noise in Atlanta Sunday traffic. We arrived in Savannah GA a My husband I were on a road trip from Wisconsin to Florida, when our Q7 started making a noise in Atlanta Sunday traffic. We arrived in Savannah GA and were directed to Hilton Head Audi in Hardeeville, S.C. Stephanie got us in ASAP even though they had a busy Monday morning schedule. Unfortunately, the engine was blown due to a mechanical failure. Everyone at the dealership was so kind and understanding to our plight, taking the time to explain our options. They rented a car overnight for us, to give us time to sort things out being so far from home. We were not in a position to buy a new car,and they understood and helped us secure a long term rental to finish our trip. We arrived in Florida and have been in continued contact to resolve the car situation. They treated us as though we were long time customers. I think they should be a model for all dealerships! More

Very Professional and totally customer service oriented. I visited this dealership for a scheduled service on my S6 vehicle. As always the service was timely, complete and with the cost as expected. They res I visited this dealership for a scheduled service on my S6 vehicle. As always the service was timely, complete and with the cost as expected. They responded well to a late service issue - which they covered within the initial stated time period. Also while there I got involved in a possible new car purchase - which while I did not action - was caused by a personal issue on my side. I also purchased a set of new Michelin Pilot Suoer Sports tires from this dealership at a price very competitive with that available on line from Tire Rack.com. More

A Wonderful Experience--A Perfect Dealership My wife and I were driving South on i95 when a warning light and message about needing oil appeared . We drive an Audi relatively new and wanted to ge My wife and I were driving South on i95 when a warning light and message about needing oil appeared . We drive an Audi relatively new and wanted to get the situation checked by an Audi dealer. We didn’t want to take much time since our trip was from New York to the south of Florida. Our Audi GPS told us where dealers were along our route and we ended up calling Audi Hilton Head. I explained the situation to a gentleman named John Clark in the service department who told me to bring the car right in, since we were on a long trip he said he would take care of us immediately. And thats exactly what he did. Unbelievably quickly he had a tech driving our car into the service bay. This was so unusual. I was receiving better and more courteous treatment than I had from other Audi dealers including the one where we bought the car. Every Audi dealer should have John Clark come in to teach other service professionals about how to treat people, who are not even clients. The experience gets better. I asked Mr. Clark if he had an iPhone charger which he didn’t. However another man overheard my request and volunteered that he had one and brought it out of his office pointing out where I could plug it in. That man,Michael Bates it turned out, introduced himself and told me he was the General Manager of Audi Hilton Head. What a nice and enthusiastic guy. He proceeded to take my wife and I on a little tour of the new Audi’s on display . He didn’t just walk us around but explained the new features and how the newer versions differed from our 2013 Audi. This is a person who wasn’t going to or trying to sell us. This Mr. Bates is a guy who is proud of his product and wants to share that feeling with others. The techs quickly fixed the problem and we said our good byes and got on our way back to i95 and our trip to Florida. What a wonderful experience--it was almost like I felt slapping my face and saying “did that really happen”. There is a lesson to be learned here and that is to treat others like you would want to be treated. That is how we both felt when leaving and saying to each other when we are ready for a new Audi we are going to buy it from Audi Hilton Head. I know I will be treated fairly and honestly, something I can not say from experience about other Audi dealers with whom I have dealt. I felt a responsibility to tell others about this experience and hope it will be of help. If the folks at Hilton Head ever see this I just want to say thanks--You really are the classiest Audi dealer I have ever experienced. Bob S More

BUYER BEWARE If you want the peace of mind of buying a BUYER BEWARE If you want the peace of mind of buying a used vehicle without complications do not buy here. I purchased an Audi A4 from Audi of Hilt BUYER BEWARE If you want the peace of mind of buying a used vehicle without complications do not buy here. I purchased an Audi A4 from Audi of Hilton Head and it broke down on me after only 3 months of owning the vehicle. If you decide to purchase from here bring a 3rd party mechanic and have them inspect the vehicle; this dealership has no integrity. More