Audi Hilton Head - Service Center

Traveling and got a flat tire (very rare tire). Audi Hiltonhead got the tire for us overnight and sent us in our way within 24 hours. Service dept was nice and helpful. Great experience! Hiltonhead got the tire for us overnight and sent us in our way within 24 hours. Service dept was nice and helpful. Great experience! More

Very professional dealer and staff always satisfied with their business. I talked to Todd the last couple of times I took my car for services and he always goes above and beyond. their business. I talked to Todd the last couple of times I took my car for services and he always goes above and beyond. More

The check in was efficient and the service was fast.. Very friendly service representative. Work done completely and well. Very friendly service representative. Work done completely and well. More

Thanks to Todd and Dante for looking after my Audi (emergency patch on tire), very nice car wash and making adjustments to upcoming annual checkup. Both very professional, efficient, welcomed me imme (emergency patch on tire), very nice car wash and making adjustments to upcoming annual checkup. Both very professional, efficient, welcomed me immediately, kept me informed. Could not ask for more!!! More

Todd was very courteous and polite. However, I came in for an oil change and left $681.00 later. When I was checking in, he indicated I might sit down in the waiting area and he would bring the service or for an oil change and left $681.00 later. When I was checking in, he indicated I might sit down in the waiting area and he would bring the service order over for my signature. That was fine, except he never brought the service order over for my signature. When the car was finished, he explained he performed the "40,000 mile service", which I was not aware that was a scheduled service. In any case, I expected to be given an estimate of the charges and an estimate of the time involved to do it so I could plan the wait, or come back. When the 40K check was completed he did explain the car needed an adaptive cruise control alignment, and gave me the option of having it done then for an additonal $450.00 (est)., and 2-1/2 more hours. Unfortunately I could not wait. and had to leave. The service was good, Tod was fine except a little more communication would help. At the end of the day, all's good. More

always great service at Hilton Head Audi This is my 6th Audi love the car and it nice to have great service dept also. Audi love the car and it nice to have great service dept also. More

Todd was great, communicated well and was courteous and professional. Found out that the dealership has new owner. The only negative is the online service tool which never acknowledged my first attemp professional. Found out that the dealership has new owner. The only negative is the online service tool which never acknowledged my first attempt at scheduling. Not sure if that is an Audi or AutoNation responsibility, but hopefully they will get that ironed out. More

Very courteous and professional. The car was cleaned very well before picked up. Thankyou Dante and Luis in Service! well before picked up. Thankyou Dante and Luis in Service! More

Beyond bad - left 4 messages over 4 days with the service department - they returned one call - left me a message to call back. No one available - left message for service manager - nothing! I was going to department - they returned one call - left me a message to call back. No one available - left message for service manager - nothing! I was going to trade in my Audi and get another but not with them. My advice is stay as far away as possible from them and Audi! Read the other reviews if you want more horror stories. More

Service department is the worst in the industry. Their dealerships did thousands of dollars worth of damage to my brand new car, potentially voiding the warranty and refusing to fix it. Couldn't recommend dealerships did thousands of dollars worth of damage to my brand new car, potentially voiding the warranty and refusing to fix it. Couldn't recommend these crook sany less. More