Audi Hilton Head - Service Center

Todd was very courteous and polite. However, I came in for an oil change and left $681.00 later. When I was checking in, he indicated I might sit down in the waiting area and he would bring the service or for an oil change and left $681.00 later. When I was checking in, he indicated I might sit down in the waiting area and he would bring the service order over for my signature. That was fine, except he never brought the service order over for my signature. When the car was finished, he explained he performed the "40,000 mile service", which I was not aware that was a scheduled service. In any case, I expected to be given an estimate of the charges and an estimate of the time involved to do it so I could plan the wait, or come back. When the 40K check was completed he did explain the car needed an adaptive cruise control alignment, and gave me the option of having it done then for an additonal $450.00 (est)., and 2-1/2 more hours. Unfortunately I could not wait. and had to leave. The service was good, Tod was fine except a little more communication would help. At the end of the day, all's good. More

always great service at Hilton Head Audi This is my 6th Audi love the car and it nice to have great service dept also. Audi love the car and it nice to have great service dept also. More

Todd was great, communicated well and was courteous and professional. Found out that the dealership has new owner. The only negative is the online service tool which never acknowledged my first attemp professional. Found out that the dealership has new owner. The only negative is the online service tool which never acknowledged my first attempt at scheduling. Not sure if that is an Audi or AutoNation responsibility, but hopefully they will get that ironed out. More

Very courteous and professional. The car was cleaned very well before picked up. Thankyou Dante and Luis in Service! well before picked up. Thankyou Dante and Luis in Service! More

Beyond bad - left 4 messages over 4 days with the service department - they returned one call - left me a message to call back. No one available - left message for service manager - nothing! I was going to department - they returned one call - left me a message to call back. No one available - left message for service manager - nothing! I was going to trade in my Audi and get another but not with them. My advice is stay as far away as possible from them and Audi! Read the other reviews if you want more horror stories. More

Service department is the worst in the industry. Their dealerships did thousands of dollars worth of damage to my brand new car, potentially voiding the warranty and refusing to fix it. Couldn't recommend dealerships did thousands of dollars worth of damage to my brand new car, potentially voiding the warranty and refusing to fix it. Couldn't recommend these crook sany less. More

No to poor ability to contact anyone regarding car status. If I could give this Service Department a negative number, I would. I have 2 Audis - My Q# went in for Service week before last for routine service - If I could give this Service Department a negative number, I would. I have 2 Audis - My Q# went in for Service week before last for routine service - 6 days later I had to get my Audi Advocate involved in order to even get a status! Thinking I had just had a bad patch, I left my Q5 for service when I picked up the first car. That was 7 days ago today, and not even a status call. I called them around 3 PM yesterday, but no call back yet. I really don't understand, because I bought both of these cars from them and have had them do service on all 3 of my Audis for the last 10 years. They used to be 5 star - now, they stink. This time it's going to cost them a sale - I am trading both my Q3 & Q5 in on a 2020 Q5, But not with this dealership. More

I was driving from Sarasota Fl to New Bern NC In my Audi A8 when my “check engine” light suddenly appeared. Mind you it was the Saturday before Easter at 12:15 pm. I googled Audi dealers and saw that Audi H A8 when my “check engine” light suddenly appeared. Mind you it was the Saturday before Easter at 12:15 pm. I googled Audi dealers and saw that Audi Hilton Head was just 7 miles from my location. Jackpot. I called The dealership and spoke to Amy in the service department. I explained my situation and she said come over and we’ll get you right in. As soon as I arrived, I was greeted by Amy. She looked up my VIN and did, in fact, get me right in. I was back on the road just 90 minutes later. Turns out the 02 Sensor had to be replaced. They had the part and stock and could could not have been more professional. Amy is a true asset to this dealership! More

$2200 for them to tell me to junk my 2011 Audi Q5 Charged me $2200 for them to diagnose a problem with my 2011 Audi Q5 that they have serviced since we moved here. I had to tow it to another repair s Charged me $2200 for them to diagnose a problem with my 2011 Audi Q5 that they have serviced since we moved here. I had to tow it to another repair shop for a 2nd opinion before we junk it. They got really greedy when Peacock took over. I have a 2015 Audi Q5 as well -- I will never be going back there! More

ON VACATION FROM OHIO, SUPERIOR SERVICE EXPERIENCE! our 2017 A7 had a check engine light come on during our drive from Ohio. Called dealer Monday and was told to bring it in,and was given a 2018 A6,as a our 2017 A7 had a check engine light come on during our drive from Ohio. Called dealer Monday and was told to bring it in,and was given a 2018 A6,as a loaner. John ,In service was extremely cordial, and kept us updated during our week in Sea pines as to the needed warranty repairs (new fuel injectors). Our A7 was ready in a couple of days, and was even washed and detailed when we picked it up. I cannot emphasize how professional and courteous the staff was ,and for someone who was from out of state, with a car not even purchased from their location. also of note is the new facility, which is amazingly large, bright, and clean. JOHN, our Aussi service advisor ,thank you again and you made of week in sea pines so much more enjoyable. Dr. Mike Leone ,Boardman, Ohio More