Audi Hilton Head - Service Center

This was my first Audi experience and I wasn’t impressed. Upon arriving I stood at the desk area for at least 10 minutes before I was even greeted. Which is a normal thing unless you’re a regular. (I watched Upon arriving I stood at the desk area for at least 10 minutes before I was even greeted. Which is a normal thing unless you’re a regular. (I watched as other customers entered) Everyone there seemed rude and this was confirmed when I went to check out. After my service was completed and I was given my paperwork. Dante says “hey you might get an email from Audi about your visit today” he then demands that I give him a 5 star rating! “He said everything less than 5 means I failed “I said that you should at least ask me to instead of telling me. He replied with “I gave you a 5 star service so I expect a 5 star review! Wrong answer Dante! I’m actually thinking about canceling my upcoming appointment and driving all the way to Atlanta for my services. More

The people were friendly, professional, and efficient. The dealership is clean and comfortable for waiting. The dealership is clean and comfortable for waiting. More

The service and my adivsor, Dante were great. I have used Audi Hilton Head twice now and both times have left satisfied. I have used Audi Hilton Head twice now and both times have left satisfied. More

Talking points were used to explain away issue. Oil change and expectations were satisfactory. Thanks. Oil change and expectations were satisfactory. Thanks. More

Dante, the service rep, was great and spent time with us answering questions and providing info on the Q8. answering questions and providing info on the Q8. More

Large clean store with easy access to major roads. They are setup to manage a large volume of customers. They are setup to manage a large volume of customers. More

I got new tires at dealership's recommendation but no warranty paperwork. I have called the service person at least 3 times and no return call. I spent $1800 and they cannot return a phone call. warranty paperwork. I have called the service person at least 3 times and no return call. I spent $1800 and they cannot return a phone call. More

Service was completed on time. Customer service was cordial and helpful with information provided to me. Customer service was cordial and helpful with information provided to me. More

The dealership has always been very professional and polite! I live out of town and they always have a loaner for me while my vehicle is in for maintenance! polite! I live out of town and they always have a loaner for me while my vehicle is in for maintenance! More

Everyone here and every department goes above and beyond to help you with whatever you need for fast and friendly service. to help you with whatever you need for fast and friendly service. More