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Audi Hawthorne
Hawthorne, NY
278 Reviews
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278 Reviews of Audi Hawthorne
January 17, 2020
I had a great experience from the moment I walked in to the minute I left! Rafael was knowledgable about the car and a pleasure to work with. I love my new Q5! Thank you! the minute I left! Rafael was knowledgable about the car and a pleasure to work with. I love my new Q5! Thank you! More
by Christine
Employees Worked With
Rafael Rosario
January 13, 2020
Rafael is top notch!!! Best car purchase experience ever. He went above and beyond to make this transaction happen. Besides being a great salesperson, he’s a great human being!! He went above and beyond to make this transaction happen. Besides being a great salesperson, he’s a great human being!! More
by Gdesquire
Employees Worked With
Rafael Rosario
January 06, 2020
amazing service and experience! smoothest experience ever had with a car, everyone worked together to get us the car as fast and as seamlessly as possible. Would recommend to everyo smoothest experience ever had with a car, everyone worked together to get us the car as fast and as seamlessly as possible. Would recommend to everyone More
by andrew
Employees Worked With
Nick Belli, Kurt Hughes, Miguel De Los Santos
December 31, 2019
I recently traded in my old car for a used Audi at this dealer with my granddaughter. Rafael made us feel welcomed and wasn’t too pushy like dealers we’ve previously experienced at other dealerships. The p dealer with my granddaughter. Rafael made us feel welcomed and wasn’t too pushy like dealers we’ve previously experienced at other dealerships. The process was very smooth and they worked with us through everything. We were able to drive off the lot the same day and are very satisfied with our experience and the car we got. I’d definitely come here again and would recommend others to as well. Thank you! More
by CW
Employees Worked With
Rafael Rosario, Jason Spencer
December 30, 2019
Rafael was very helpful, knowledgeable and available whenever we had a questions. He made the process seamless. I appreciate everyone’s help in purchasing our new Audi Q7 whenever we had a questions. He made the process seamless. I appreciate everyone’s help in purchasing our new Audi Q7 More
by Ali.Gashi
Employees Worked With
Nick Belli, Rafael Rosario, Kurt Hughes
December 26, 2019
Dear AUDI Hawthorne,We wanted to thank you all, Dear AUDI Hawthorne, We wanted to thank you all, especially Ali Nijem, our sales specialist! He was very professional and knowledgeable about anythi Dear AUDI Hawthorne, We wanted to thank you all, especially Ali Nijem, our sales specialist! He was very professional and knowledgeable about anything Audi. He made our experience very pleasant as we focused on purchasing the Audi Allroad we came in for. After owning 7 Audi cars, we have been around many years of Audi sales and service people. We would recommend Ali to guide you in the right direction with patience and attention. More
by pollee9
Employees Worked With
Jason Spencer, Ali Nijem
December 23, 2019
The experience with Audi Hawthorne has been disappointing and upsetting. I leased a 2019 S4 from them on October 21st of 2019 and the car started experiencing audio issues within the first couple weeks after and upsetting. I leased a 2019 S4 from them on October 21st of 2019 and the car started experiencing audio issues within the first couple weeks after I took it off the lot. The radio, Bluetooth and iPhone glitches caused the car to have some sort of static noise pop up instead of the proper audio. The car was brought in on November 20th and sat in their lot for about a week before anything was done. Then came the magical part that was going to be ordered and of course, it was on backorder. The car then stayed in the lot for over 2 weeks and made its way in and out of the shop 3 times. The managers on the sales end (Nick and Percy) were the most incompetent and egotistical customer service representatives I’ve ever met in my life. After arguing with them on many things, Percy told me it’s the manufacturers fault and not his. He even compared when going to Best Buy and buying a TV that’s broken to a similar situation. There was also talk of a repayment on the lease for the month of November since it sat in their lot doing nothing. I picked up the car today (December 23rd) and now they will attempt to reach out to corporate for that payment. I asked why wasn’t that done last month? And the answer was simply that they needed to replace this module before sending the request. All in all, Audi as a brand showed that the money is their only worry. If your brand new car comes with difficulties, corporate and their dealers don’t care. I recommend going to the nearest BMW or Mercedes dealer instead of Audi or Audi Hawthorne. I also have dealt with their affiliate (Audi Greenwich) who sold me a rusted out car with 9k miles on it. Stay clear of Audi New Country. They are not the brightest in this industry and sell cars that are defective. I’ve already contacted the BBB and Department of Motor Vehicles on the unethical ways of these dealers. More
by Cs958795
Employees Worked With
Nick Belli, Percy Montes
December 17, 2019
Seamless buying experience. I had a trade in, which they took in and handled everything. He went above and beyond in order to locate a car - which he did. From selection to delivery, every aspect was handle took in and handled everything. He went above and beyond in order to locate a car - which he did. From selection to delivery, every aspect was handled professionally and with minimal pressure. Highly recommended! More
by BMJ86
Employees Worked With
Chrisopher Walker, Jason Spencer, Timothy Pillon, Percy Montes, Luis Gutierrez, jonathan zippo
December 14, 2019
I have leased Audi’s for the past 16 years, but I have never felt valued as a loyal customer until now at Audi Hawthorne. Rafael Rosario was professional, patient, honest and informative every step of the never felt valued as a loyal customer until now at Audi Hawthorne. Rafael Rosario was professional, patient, honest and informative every step of the way. This by far was the best and most seamless experience with no gimmicks or pressure. I look forward to continue More
by Sari137
Employees Worked With
Rafael Rosario, Jason Spencer, Percy Montes
December 10, 2019
Excellent service. Well informed and well versed in the product. Tried her best to be efficient with our time when delivering the vehicle. I would refer friends and family to Yasmin. product. Tried her best to be efficient with our time when delivering the vehicle. I would refer friends and family to Yasmin. More
by Ghayden
Employees Worked With
Yasmin Pazos
