Audi Gwinnett

The audacity for them to ask for my review after such a horrible service department experience! None of the service advisors acknowledge you when you enter their office, they don’t look up from their desks horrible service department experience! None of the service advisors acknowledge you when you enter their office, they don’t look up from their desks. If I was the owner, I’d give them smaller computer monitors so they cannot hide from behind them. I made a 30k service appointment for Tuesday afternoon and dropped off my vehicle a little early. Was told by one of the service advisors that my vehicle could be ready by the end of the day and I would receive text updates on the status of the service. They told me this is the fastest and convenient way to get updates on servicing of my vehicle. I did not receive a single update (EVER), even after I sent messages via their text messaging platform for multiple days. When I finally was able to speak with a service advisor on Thursday afternoon, he told me my SA was not available and that a message had been left with my SA to contact me. I insisted that another SA get on the phone and provide me an update on my vehicles progress, he then proceeded to search for the service manager, who was also nowhere to be found. Was told a message was left with the service manager to call me back. Three hours later, I had to call and was able to successfully speak with my assigned SA who told me that he received a note from his Service Manager and that my vehicle had NOT been “dispatched” and now they have moved my vehicle to the front of the list and they are hoping to have my vehicle serviced as soon as possible. I reminded my SA that my vehicle has been in their possession for 2 days and I need my vehicle for Friday or I would need a loaner (which was never offered). My SA agreed to have a loaner vehicle for me to use if I can arrive by 5pm. I arrived at 4:45pm and my SA said that they are almost finished with my vehicle but if I wanted, he would still give me the loaner. ?!?!?!?!? Why would I want a loaner if my vehicle is almost ready? Needless to say, I got my vehicle after 5pm and was charged full price $156.15 (minus military discount of $6.89) for the vehicle service. I should’ve charged them for borrowing my vehicle for more than two days. I cannot believe how sloppy and unprofessional the whole department was. I definitely would not recommend this dealership to anyone, not even to people I dislike. AUDI N.A. and the owner of record should investigate for themselves. If I was affiliated with either of them, I would be ashamed. More

Great service, very professional and helpful with my 07 a4 definitely recommend to everyone who owns Audi a4 definitely recommend to everyone who owns Audi More

Treated us great at Service. Made appt.they said 1.5 hrs n met it Made appt.they said 1.5 hrs n met it More

Since I moved here three years ago. The dealers been Very responsive to our needs to Getting every issue corrected. Very responsive to our needs to Getting every issue corrected. More

Took care of the recall pretty quickly. They said 2 hours, but was done in a little over an hour. Plus my sales person, Drew, is always ready and willing to assist me even though the car is now 8 month hours, but was done in a little over an hour. Plus my sales person, Drew, is always ready and willing to assist me even though the car is now 8 months old. Nice! More

Quick in and out service, always on point, honest and with reasonable prices. Complimentary car wash with reasonable prices. Complimentary car wash More

I did not have an appointment but, the professionals at the Audi service department were able to diagnose the issue with my vehicle and correct it. I was never made to feel like I was unappreciated. the Audi service department were able to diagnose the issue with my vehicle and correct it. I was never made to feel like I was unappreciated. More

(Tuesday)Noticed an antifreeze leak and drove straight to dealership. Glen was able to get my Q5 checked out and water pump replaced so I could safely get on the road (Thursday) to get to my father in-laws f dealership. Glen was able to get my Q5 checked out and water pump replaced so I could safely get on the road (Thursday) to get to my father in-laws funeral. ***** More

Honest and upfront about the current market. Willingness to work out a deal. Accessible and professional. Approval process was fast and painless. I would recommend this place. And thank you Fritz Brice for to work out a deal. Accessible and professional. Approval process was fast and painless. I would recommend this place. And thank you Fritz Brice for all your help!! More