Audi Great Neck - Service Center

Service Experiece at Biener The customer service exhibited by Louis Del Balzo at Beiner Audi was exceptional. I was updated on my vehicles status multiple times and the service r The customer service exhibited by Louis Del Balzo at Beiner Audi was exceptional. I was updated on my vehicles status multiple times and the service required was completed in a very timely fashion. Louis was very helpful in accomodating my hospital on call schedule and returned the car to me even sooner than expected. i am very pleased with the customer service i was provided with and with Louis' performance during my service experience at Beiner Audi. More

Louis's team of service professionals are outstanding! I visited the service center for a scheduled service. Louis's team did a great job to spot check the car and identified few items that were in need o I visited the service center for a scheduled service. Louis's team did a great job to spot check the car and identified few items that were in need of attention. The tires were below legal inspection standards and Louis suggested updating the tires. He was also able to update a number of other items. He and the team at Biener Audi provided me with a courtesy car while the work was done. This is a consistent level of service and professionalism that Louis and his team deliver each time. More

Service at the Top I live in Manhattan and purchased by Audi in Rhode Island. But I needed some service and the service at this dealership was like nothing I have exper I live in Manhattan and purchased by Audi in Rhode Island. But I needed some service and the service at this dealership was like nothing I have experienced before! Louis Del Balzo answered the phone and immediately was friendly, professional and helpful. I brought my car in the next morning and was in and out in less than 15 minutes. He was attentive and genuinely gracious. I was so impressed that if I am looking for a car (and I may be in the Fall) because the Audi is my husbands, this is the place that I will come. Now that is customer service. And you do not see that much anymore. Anywhere. J Braman NY, NY More

Quality Service I came in with a question about tire pressure, which may have been a simple thing to just recalibrate the software on the dashboard. Well at Biener Au I came in with a question about tire pressure, which may have been a simple thing to just recalibrate the software on the dashboard. Well at Biener Audi the service consultant went over and beyond in making sure that the team of mechanics checked tires were not damaged by road hazard and reset the software of me. I recommend Biener Audi because of their exceptional quality of service. ;) More

louis DelBazo i have been a Biener customer for many years. What keeps me coming back is the service is receive from Louis and Susan. He is always available and ver i have been a Biener customer for many years. What keeps me coming back is the service is receive from Louis and Susan. He is always available and very professional. I have referred many people to Biener for the superior service i receive. Frankly i am not sure what Boiener wpould do without Lou. He keeps me and others coming back for more cars. I now own or lease three audis from Biener and will come back because of Louis. More

Biener Audi Service Department stands alone I met Louie Del Balzo on my first visit to Biener Audi about 8 years ago. He has been my service advisor ever since. Over the years, he has taken gr I met Louie Del Balzo on my first visit to Biener Audi about 8 years ago. He has been my service advisor ever since. Over the years, he has taken great care of my car, and has always been a pleasure to work with. Louie is personable and always goes the extra mile to make sure everything is to my satisfaction. The calm, respectful manner in which he treats his customers is greatly appreciated. His communication is outstanding - setting up the appointment is easy, I'm updated throughout the repair, and the car is ready on time. This winter took it's toll on one of the tires and I called in a pinch - Louie told me to 'bring it in" and took care of me right away. Louie's a pro who gets it done. Can't say enough - Louie and Biener stand alone! More

Impeccable Customer Service Louie was extremely helpful, answering all my questions and putting up with both my and my wife's constant calling and emailing. He was a true profes Louie was extremely helpful, answering all my questions and putting up with both my and my wife's constant calling and emailing. He was a true professional and I would recommend his service to anyone. More

All dealer service departments should follow Bieners lead! Biener Audi has set the standard for dealerships in the auto industry. I bought my last three cars from Biener and what keeps me coming back is not ju Biener Audi has set the standard for dealerships in the auto industry. I bought my last three cars from Biener and what keeps me coming back is not just the brand itself, but the extraordinary service experience they've created for their customers, the facility is first class and immaculate from the waiting room to the actual service area, but more importantly is their attention to detail and customer service and satisfaction. Six years ago when I purchased my first Audi it was time to bring it in for its first service, when I called, the first person I spoke with was Lou Del Balzo and he has been my service contact ever since, his ability to understand, process and expedite your service concerns are unprecedented, he truly makes you feel like you're his only customer with the amount of respect and attention he shows you, from setting up an appointment on the phone, to arranging for a loaner vehicle or providing a ride to a nearby diner while your car is being serviced, to updates on the staus of your vehicle service; Louie always makes you feel like part of the Biener Family. I've seen it get pretty busy in the service office yet Lou keeps as cool as a cucumber and listens to your every word and sees to it that the service on the vehicle is done properly, promptly and with the quality synonymous with the Biener name. Louie has gone as far as giving me his personal cell so that I can reach him at any time of the day for a service question and appointment, he is a professional in an industry that lacks that quality in so many cases, he is personal, friendly and truly cares about his customers, I would highly recommend Biener and it's staff to any potential buyer in the market for an Audi! More

service I drive from huntington to great neck simply because there is no better service department on long Island! louis and the rest of the team are consumat I drive from huntington to great neck simply because there is no better service department on long Island! louis and the rest of the team are consumate professionals! More

Outstanding service advisor A week before I brought the car in for servicing I could not start the car. I called the serviced department and spoke to Louie De Blazo. He patiently A week before I brought the car in for servicing I could not start the car. I called the serviced department and spoke to Louie De Blazo. He patiently and professionally talked me through getting the car started and assisted me in getting the car in for service. On arrival of the car he personally took care of my service and informed me of what needed to be done. i greatly appreciate his advise and care he took with my car. He is a great asset to Biener Audi and one of the reasons that I will continue to have my care serviced at Biener and probably buy my next care from them. More