Audi Great Neck - Service Center

Great Experience Mark Buro was fantastic. I love my Audi. More important, I loved the way I was treated. Everything Mark promised me was delivered. Negotiation was fai Mark Buro was fantastic. I love my Audi. More important, I loved the way I was treated. Everything Mark promised me was delivered. Negotiation was fair and to the point. Pierre Abized was also great he explained every detail sio I would understand it. I highly recommend Mark Buro & Pierre Abized at Biener Audi More

Fantastic attention to detail I have been bringing my cars (A4, Rs4 and Now the S6) over the past 9 years at Biener and Louie has always always taken care of everything promptly, p I have been bringing my cars (A4, Rs4 and Now the S6) over the past 9 years at Biener and Louie has always always taken care of everything promptly, professionally and courteously. I trust him with all the small issues that may have risen and the service has been nothing less than perfection. Never a worry and always a no problem I will take care of it. Thank you so much for your attention to detail. More

Amazing Customer Service At this time I am driving my fourth Audi! Clearly, you can see I love this car. I have dealt with multiple Audi dealerships over the years, but Bie At this time I am driving my fourth Audi! Clearly, you can see I love this car. I have dealt with multiple Audi dealerships over the years, but Biener Audi is by far my favorite and the one I have continued to work with year after year. I am not one who loves to drive so car reliability and service are crucial to me. The Audis have always been reliable and handle excellently in the snow. The best facet of the Biener Audi Service Department is LOUIE DEL BALZO. He is an incredible customer relations person to work with. He is always aware of everything about you and your car, gets you in to the appointments you need, is honest and accurate about the timeframes, and is a true professional in every way. Working with Louie lessens any and all anxiety I have about car issues as I know with him orchestrating all of my service needs there is nothing to worry about. I only hope that everyone is as lucky as I am when it comes to service for their car. Truly, Louie is one of a kind! More

Louie Del Balzo - my go to service rep I have had 5 Audis (3 from Bierner and 2 from other dealers). Louie has been my service rep for my most recent cars, S4 and S6 even though I got the I have had 5 Audis (3 from Bierner and 2 from other dealers). Louie has been my service rep for my most recent cars, S4 and S6 even though I got the cars from other dealers. The reason is simple - I trust him. He is knowledgable, courteous, professional and makes certain work is done on time and is done right the first time. More

Louie Del Balzo is an Exceptional Service Consultant As someone who has leased/owned cars for 40 years, I've never found a service consultant who completely mets my standard of excellence--until now. Lou As someone who has leased/owned cars for 40 years, I've never found a service consultant who completely mets my standard of excellence--until now. Louie Del Balzo is the consummate professional, who exceeds everything I could ask from a service consultant. Upon arrival, with or without an appointment, he greets you and is always willing to make time to talk with you and discuss whatever problem you're dealing with. Whether it's a noise coming from the AC system or a tire pressure/fluid check, he always manages to find time to fix and/or maintain your car as quickly as possible. Always conscientious, self-motivated and thoroughly prepared, Louie knows his stuff and makes his clients feel like members of the "Audi family". He is trustworthy, level-headed and responsible, and is clearly a valued member of the service department. He is a primary reason why I've owned Audi's for over a decade and will continue to do so. In my opinion, Louie is an A+ service consultant and an A+ human being. He has my highest recommendation. More

Chairman Louie has been managing the service of my family's cars for many years. He constantly goes out of his way & no matter how busy his day is makes us fe Louie has been managing the service of my family's cars for many years. He constantly goes out of his way & no matter how busy his day is makes us feel like we are his only customer. A true professional in every sense of the word going above & beyond in very way possible. More

Professional service Louie made me feel like family . At my last dealer i never felt confident that the service adviser understood what was wrong with my car. But at Beine Louie made me feel like family . At my last dealer i never felt confident that the service adviser understood what was wrong with my car. But at Beiner Lou know exactly what was wrong and took care of my car as if it was his own. I can't thank him enough. More

Excellent Service from Louie Del Balzo Louie provides the type of service which is outmatched that everyone should follow. He's made my Biener Audi experience so satisfied that I definitely Louie provides the type of service which is outmatched that everyone should follow. He's made my Biener Audi experience so satisfied that I definitely will consider buying another car from this dealership and recommend others to do so. He ensures that my 2010 Audi S4 his serviced like its his own. Please ensure that he is recognized for his great service that he provides. More

Lou at Biener Audi Lou is very attentive and willing to go the extra mile in investigating issues. Also, follows through to ensure work is performed timely. Is also very Lou is very attentive and willing to go the extra mile in investigating issues. Also, follows through to ensure work is performed timely. Is also very aware of the cost and will check in advance with the client before of any work is done. Will continue using Biener Audi service center and recommend all Audi owners to consider them. More

Louie takes great care. Of me I have owned and serviced 2 Audi A4 Cabriolet from Beiner Audi since 2008, I have always delt with Louie and his Service has proven again and again t I have owned and serviced 2 Audi A4 Cabriolet from Beiner Audi since 2008, I have always delt with Louie and his Service has proven again and again to be the best I have ever experienced. He always lets me make the decisions Based on informed recommendations what needs to be done on my car. More important to me he lets me know If something should be cared for immediately or if it might be able to wait for my next service. He has been unbelievably Accommodating , getting loaners or. Rentals if need be or in some cases a most needed ride or even dropping off my car In a couple of cases. He never pressures me to make any decision but let's me know if I have any safety concerns. He has gone out of his way to keep my costs down and have warrantee cover expenses. It is refreshing to find a service Professional who makes me feel he always has my best interest in mind . Thank You Louie, it goes without saying when I am ready to purchase or lease my next car , I will return to Beiner and continue to use Louie as my service manager! Elliott Epstein Great Neck NY More