Audi Great Neck - Service Center

Excellent Service department Lou in service has always been professional and willing to go the extra mile for his customers, he has been a pleasure to work with for the past 8 yea Lou in service has always been professional and willing to go the extra mile for his customers, he has been a pleasure to work with for the past 8 years More

Untenable situation Louie took an untenable situation in the US while I was working in London and eradicated it without additional stress, strain and quite frankly expens Louie took an untenable situation in the US while I was working in London and eradicated it without additional stress, strain and quite frankly expense. A storm caused damage to my A8, a car I love and Louie took the car from my premises and isolated all the issues and recommended then executed a complete course of action without adding any additional cost or strain. The car was delivered back looking brand new and worry free.  Louie is a true professional who understands the value of treating clients fairly. I will be a customer for life! More

Great Service Louie at Biener Audi is an absolute pleasure to deal with and is amazingly responsive. Made my service experience an absolute breeze. Highly recomme Louie at Biener Audi is an absolute pleasure to deal with and is amazingly responsive. Made my service experience an absolute breeze. Highly recommended. Thanks so much. More

Excellent Louie is the most professional service person I have ever dealt with. He is always concerned about the customer. He is the reason I will buy from Au Louie is the most professional service person I have ever dealt with. He is always concerned about the customer. He is the reason I will buy from Audi More

Louie the finest man in business! Finding a mechanic that you can trust to give you an honest diagnosis with a fair price is probably the biggest challenge of being a car owner. It was Finding a mechanic that you can trust to give you an honest diagnosis with a fair price is probably the biggest challenge of being a car owner. It was always an all round pleasant experience, Louie was a great help and really assisted in getting the job done as fast and efficient as possible... Nice Guy, Thank you!! More

2 THINGS I KNOW FOR SURE! Bought my DREAM CAR, 2014 RS7 from Beiner Audi and know 2 things for sure: 1) Michael De Cosimo gave me the red carpet treatment from start to fini Bought my DREAM CAR, 2014 RS7 from Beiner Audi and know 2 things for sure: 1) Michael De Cosimo gave me the red carpet treatment from start to finish; he was attentive to my needs and always made the effort to make sure I was satisfied; he made sure my questions were answered; he made sure I got a GREAT deal! 2) Louie Del Balzo was one of the best service managers I've EVER dealt with; he was laser and treated me with respect; he to made sure my questions were answered and that my service experience was GREAT! My future plan: Buy another RS7 in 2-3 years from Beiner! AWESOME CAR, AWESOME SERVICE, AWESOME EXPERIENCE! Sincerely, Dr J More

Louie is the best! Never have had someone so attentive and helpful. He had memorized my name by the second time I brought my car in. Would never anywhere else Never have had someone so attentive and helpful. He had memorized my name by the second time I brought my car in. Would never anywhere else More

Louie's great I have been servicing my A8 at Biener for several years now always dealing with Louis De Balzo. He came highly recommended as a straight shooter who I have been servicing my A8 at Biener for several years now always dealing with Louis De Balzo. He came highly recommended as a straight shooter who does what he says. It is great to know you ca trust the guy representing the company. He really cares about doing the right thing and keeping the customer happy. If you are servicing at Biener be sure to see Louie! More

Thank you Louie and Beiner Very simply put, one of the main reason's I would consider purchasing/leasing a new Audi in the future, would be due in huge part to the confidence I Very simply put, one of the main reason's I would consider purchasing/leasing a new Audi in the future, would be due in huge part to the confidence I have it your service department. I have used this service center in the past and have always had a great experience, from ease of scheduling to the communication with the staff and of course the quality of work. Most recently I had and issue concerning my vehicle and it's warranty coverage and with 20 minutes Louie had a solution. He goes above and beyond what I expect from anyone in customer service, and he made sure to stay in contact with me throughout the entire repair process. This is not an exaggeration, as much as I love the vehicles themselves, I would actually be coming back 50% for the quality of the machine and 50% for the quality of service. You can get a high end quality car from a host of other dealers, but the service supplied by your service center and Louie is something that is not so easily found, even inside the Audi brand, as I have used other Audi centers as well and have not been overly impressed. More

Best Service Louie Del Balzo is hands down the best service professional I've ever dealt with in the auto industry. Not only is he knowledgeable but he is extreme Louie Del Balzo is hands down the best service professional I've ever dealt with in the auto industry. Not only is he knowledgeable but he is extremely attentive and cares about making the service experience personal and seamless for the customer. I reach out to Louie all the time with questions and he always promptly replies. I always know that I will get taken care of when dealing with Louie. More