Audi Great Neck - Service Center

Friendliness Everyone seem very helpful and friendly. The coffee in waiting area is excellent. The work was done within the promised time. I would go back again Everyone seem very helpful and friendly. The coffee in waiting area is excellent. The work was done within the promised time. I would go back again. More

Great customer service From the minute you arrive you are greeted promptly and with a smile. I did not arrange for a loaner car with the hopes that it was a quick fix but un From the minute you arrive you are greeted promptly and with a smile. I did not arrange for a loaner car with the hopes that it was a quick fix but unfortunately it turned out after the quick assessment was performed in less than an hour my advisor Matt notified me the work would take approximately 3 hours. He offered to arrange and cover the cost of a rental which allowed me to get on with my day and not waste time sitting and waiting. Matt contacted me once the work was completed and I returned later in the day to return the rental which basically consists of pulling up and handing the keys to the service staff. The process overall is smooth and accommodating and totally geared towards serving the customer. I’d love to have the service center be closer to my home but outside of that, I couldn’t ask for a easier and stress free process that Beiner consistently provides. More

Service experience My 2016 A6 overheated due to a hose problem. I called Biener Audi, asked for Jonathan Pizzo, who instructed me to call Roadside Service . He arranged My 2016 A6 overheated due to a hose problem. I called Biener Audi, asked for Jonathan Pizzo, who instructed me to call Roadside Service . He arranged a rental car for me. Upon arrival at the dealership, he was there to personally assist me. He also arranged for my state inspection to be done as well as scheduled service. My car was ready the next day. Everything was covered by my service agreement and warranty. This is my third Audi, all purchased and serviced by Biener. The service department is exceptional. More

Recall Service Waited for the repair and it was done well and in the time promised. Waiting area was clean and comfortable. Overall it was a pleasant experience. Waited for the repair and it was done well and in the time promised. Waiting area was clean and comfortable. Overall it was a pleasant experience. More

Inspection Appointment Jeremy took care of me as he always does. I ended up waiting for a shorter time than expected. All was done in a timely fashion. Jeremy took care of me as he always does. I ended up waiting for a shorter time than expected. All was done in a timely fashion. More

Prompt, friendly, seamless See above, Also suggested a “loaner” for a few hours because the dealership was not near our home. We were able to do errands in the ensuing time See above, Also suggested a “loaner” for a few hours because the dealership was not near our home. We were able to do errands in the ensuing time More

Very accommodating! My loaner car was a Q7 3.0, the same as what I currently own. I appreciate that they tried very hard to give me a car similar to the one I own. My loaner car was a Q7 3.0, the same as what I currently own. I appreciate that they tried very hard to give me a car similar to the one I own. More

Air Bag Recall The service at Biener Audi is exceptional. Everyone who helped me were courteous and professional, and my car was completed in a timely manner. Recomm The service at Biener Audi is exceptional. Everyone who helped me were courteous and professional, and my car was completed in a timely manner. Recommend Highly. More

Software Calibration Always greeted with a big friendly Good Morning and addressed very professionally no matter how big or small the problem might be. This latest experi Always greeted with a big friendly Good Morning and addressed very professionally no matter how big or small the problem might be. This latest experience was due to a windshield replacement that required certain software to be recalibrated. More