Audi Great Neck - Service Center

Family feel,although large dealership ! I have lease cars from “Biener Audi” for a decade. I would never go elsewhere ! I am known by employees,and owners,and consider them almost family 😀 I have lease cars from “Biener Audi” for a decade. I would never go elsewhere ! I am known by employees,and owners,and consider them almost family 😀 More

Service experience As always Jessica Baldwin goes above and beyond! Not only is she knowledgeable about the product she is a pleasure to deal with and makes the entire p As always Jessica Baldwin goes above and beyond! Not only is she knowledgeable about the product she is a pleasure to deal with and makes the entire process easy and welcoming! More

Defective part There was a recall for my sold bolsters on my seats. So they said to bring the car in and I would have a rental car while they took care of it. In les There was a recall for my sold bolsters on my seats. So they said to bring the car in and I would have a rental car while they took care of it. In less than 3 hours the service was done and I got a clean car also. Couldn’t be happier. More

Best service/sales ever Richie, Jeremy and Biener's team of professionals get the job done right the first time. They are beyond attentive and friendly/professional. My ent Richie, Jeremy and Biener's team of professionals get the job done right the first time. They are beyond attentive and friendly/professional. My entire family can always count on Biener. That's why we have been customers for over 25 years! More

Great customer service It’s a really nice when you go into the dealer and the workers are knowledgeable of the cars . You feel you can trust them with your car . It’s a really nice when you go into the dealer and the workers are knowledgeable of the cars . You feel you can trust them with your car . More

Great in Great Neck Took the car in for multipoint service, oil change & recall issue. It was done by the time I requested and I am happy with the service. Service manage Took the car in for multipoint service, oil change & recall issue. It was done by the time I requested and I am happy with the service. Service manager took care of the repairs I needed. More

Excellent! From my initial contact through the final step, I was treated professionally and courteously. All the work, communication, and and kindness exceeded From my initial contact through the final step, I was treated professionally and courteously. All the work, communication, and and kindness exceeded my expectation. Thank you Biener Audi! More

Fantastic The entire staff from beginning to the end was friendly, courteous and helpful. You are treated like family with a big smile. For this reason alone I The entire staff from beginning to the end was friendly, courteous and helpful. You are treated like family with a big smile. For this reason alone I will buy Audis from this dealer. Period. More

Matt Weston I recently got stuck because the battery in my key was depleted and the car would not start. I looked for help in the owner’s manual to no avail and c I recently got stuck because the battery in my key was depleted and the car would not start. I looked for help in the owner’s manual to no avail and called roadside assistance. I then called Matt Weston to alert him my car would be arriving soon. He told me to try holding the key on the steering wheel column where you would insert a traditional key in older model cars. Viola! The car started. I cancelled the tow truck, went to the store and bought a new battery and realized the next time I have a problem I will call Matt first. More