Audi Great Neck - Service Center

It was very professional No matter what difficulty I'm experiencing, the service department is there to help. From recalls to flat tires. They are professional, friendly, and No matter what difficulty I'm experiencing, the service department is there to help. From recalls to flat tires. They are professional, friendly, and well informed. More

Great customer service I recently had my 30K service. I was late to the appointment but they were very courteous when I called and still honored my appointment. They gave me I recently had my 30K service. I was late to the appointment but they were very courteous when I called and still honored my appointment. They gave me a nice loaner car for the day (you have to reserve them in advance) and they called me halfway through the day to tell me I needed new back brakes. The rate they charged was very reasonable. They also asked if I wanted my tires rotated, which I did, and they gave me a car wash. It was a very pleasant and easy experience from start to finish. More

Q5 service All work performed quickly and earlier than expected. Drop off and pick up was smooth. all work was covered by Audi care. Great dealership for servic All work performed quickly and earlier than expected. Drop off and pick up was smooth. all work was covered by Audi care. Great dealership for service. More

Service to correct previous work Outstanding customer service from every employee I spoke to or came in contact with. I really love your coffee machine...you have a top quality deale Outstanding customer service from every employee I spoke to or came in contact with. I really love your coffee machine...you have a top quality dealership, the best in Long Island and NYC area. Congratulations More

Routine service As always staff courteous. Brought car for routine maintenance and inspection. Informed that a recall was needed and done during the same visit. Car r As always staff courteous. Brought car for routine maintenance and inspection. Informed that a recall was needed and done during the same visit. Car returned good as new and clean!! More

Efficient and helpful Appointment process good; reception into facility seamless; issues communicated recorded well; accurate assessment of time required to look at/fix the Appointment process good; reception into facility seamless; issues communicated recorded well; accurate assessment of time required to look at/fix the issues; comfortable waiting area with coffee and cookies; car delivered back with issues addressed as far as possible. More

Excellent Charlie Graf provided outstanding service..I always appreciate when a professional takes time out to explain mechanical servicing. I will always take Charlie Graf provided outstanding service..I always appreciate when a professional takes time out to explain mechanical servicing. I will always take my Audi to Biener and look forward to dealing with Charlie in the future! More

Excellent service! Service was excellent. Very responsive. They held the service department open for me when I said I was coming in with a tire problem. Took care of it Service was excellent. Very responsive. They held the service department open for me when I said I was coming in with a tire problem. Took care of it right away. Everyone is very easy to work with. Really outstanding customer service! More

Customer Service Always an enjoyable visit. They consistently meet or exceed my expectations. I’ve bought 8 Audi’s from this dealer over the past 20 yrs Always an enjoyable visit. They consistently meet or exceed my expectations. I’ve bought 8 Audi’s from this dealer over the past 20 yrs More

Excellent Service Exceptional service. Jeremy is exceptional, knowledgeable, and friendly. He helped me to figure out my problem and helped me to schedule an appointmen Exceptional service. Jeremy is exceptional, knowledgeable, and friendly. He helped me to figure out my problem and helped me to schedule an appointment quickly and efficiently More