Audi Great Neck - Service Center

Whenever I am at Biener Audi I receive the highest level of customer service. The staff are all extremely friendly and efficient. I appreciate their help. of customer service. The staff are all extremely friendly and efficient. I appreciate their help. More

Great service. One small complaint...long wait to get car back once it was done...waited almost 20 minutes for it to appear from the shop back once it was done...waited almost 20 minutes for it to appear from the shop More

Inspection Sticker Eye Sore I came to this dealership in need of NYS inspection and a host of other basic services. As a first time customer, I will say the rep I worked with was I came to this dealership in need of NYS inspection and a host of other basic services. As a first time customer, I will say the rep I worked with was extremely friendly and professional. Five stars here. However, there were two main concerns of my visit that bothered me: 1) Waiting Room - I chose to wait for my vehicle. With the COVID-19 pandemic going on, I would assume social distancing would be a priority for everyone. The waiting room at the dealership is relatively small and given the volume of waiting customers on the day of my visit, the place looked congested. I was so uncomfortable with the accommodations that I chose to walk around the neighborhood for 1.5 hours. I have another vehicle (another car make/model) that also needed a NYS inspection. I took that vehicle to a dealership up the road and they had a waiting area that included their indoor space and an improvised outdoor bench/tent area for any overflow. 2) Placement of Inspection Sticker - who ever stuck the new inspection sticker on my windshield must have been playing a game of 'pin the sticker on the windshield' with a blind-fold on. Of all the inspection stickers I've had in my driving career, I've never seen one so carelessly placed. I don't consider myself the anal type, but seriously, it is such an eye-sore that I will have to endure it for a year. It will be a year-long reminder of the service I got. For things like oil changes, replacing cabin filters, etc., customers cannot readily see the quality of work when they pick up their vehicle. You would expect in all instances that the technician would put in quality work and effort on your vehicle considering the $$ poured into the visit. Something like a carelessly placed sticker speaks volumes to me - it doesn't require skill or training and doesn't require a lot of time. Yet, for a brand like Audi, this small detail at this particular dealership didn't seem important enough to warrant anyone's time and effort. Would I come back? Probably not. More

Always professional, Always caring, Always accommodating Jonathan Pizzo always makes my service experience so easy and painless. He treats me with utmost respect while still being cordial and friendly. He sa Jonathan Pizzo always makes my service experience so easy and painless. He treats me with utmost respect while still being cordial and friendly. He saved us from a dangerous situation when he found bubbles on the inside of two tires. We really thank him for that. More

As always the service dept at Biener was professional courteous and took care of all my concerns Jessica kept me up dated with texts as to when the car would be ready and what it was going to cost. courteous and took care of all my concerns Jessica kept me up dated with texts as to when the car would be ready and what it was going to cost. More

Timely and courteous I really felt that both the salesman and the service department were interested in my problem and made sure that I was satisfied. I waited in the ser I really felt that both the salesman and the service department were interested in my problem and made sure that I was satisfied. I waited in the service lounge and was able to do my work using their wifi in a relaxed atmosphere. My car was fixed perfectly. More

The Service desk is very attentive and professional. From the friendly greeting through completion of the work the service desk demonstrated a real concern for your needs. Communication was excellent From the friendly greeting through completion of the work the service desk demonstrated a real concern for your needs. Communication was excellent with updates provided. More

Surpassed my expectations, my vehicle was ready before the time I was told. Waiting room had cold water and very clean. The Bathroom was also very clean and safe. the time I was told. Waiting room had cold water and very clean. The Bathroom was also very clean and safe. More

Biener provides excellent service, as usual. Their sales team is excellent and are extremely knowledgeable and helpful. I have used Beiner for years and plan to continue using them. team is excellent and are extremely knowledgeable and helpful. I have used Beiner for years and plan to continue using them. More

Fast service. Courteous staff. Recommend and will return. Clean facilities and Nice amenities although I didn’t use anything due to the current pandemic. Thanks Clean facilities and Nice amenities although I didn’t use anything due to the current pandemic. Thanks More