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756 Reviews of Audi Great Neck - Service Center
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July 29, 2020
As always the service dept at Biener was professional courteous and took care of all my concerns Jessica kept me up dated with texts as to when the car would be ready and what it was going to cost. courteous and took care of all my concerns Jessica kept me up dated with texts as to when the car would be ready and what it was going to cost. More
by Dee21088
Employees Worked With
Jessica Baldwin
July 12, 2020
Timely and courteous I really felt that both the salesman and the service department were interested in my problem and made sure that I was satisfied. I waited in the ser I really felt that both the salesman and the service department were interested in my problem and made sure that I was satisfied. I waited in the service lounge and was able to do my work using their wifi in a relaxed atmosphere. My car was fixed perfectly. More
by Audigirl
Employees Worked With
Johnathan Pizzo, Ed Glicksman
July 12, 2020
The Service desk is very attentive and professional. From the friendly greeting through completion of the work the service desk demonstrated a real concern for your needs. Communication was excellent From the friendly greeting through completion of the work the service desk demonstrated a real concern for your needs. Communication was excellent with updates provided. More
by artleibowitz
Employees Worked With
Jonathan Pizzo, Jessica Baldwin
July 05, 2020
Surpassed my expectations, my vehicle was ready before the time I was told. Waiting room had cold water and very clean. The Bathroom was also very clean and safe. the time I was told. Waiting room had cold water and very clean. The Bathroom was also very clean and safe. More
by Matt
Employees Worked With
Receptionist is AWESOME !!!!, Charles Graf, Jessica Baldwin
June 29, 2020
Biener provides excellent service, as usual. Their sales team is excellent and are extremely knowledgeable and helpful. I have used Beiner for years and plan to continue using them. team is excellent and are extremely knowledgeable and helpful. I have used Beiner for years and plan to continue using them. More
by bbernst1
June 27, 2020
Fast service. Courteous staff. Recommend and will return. Clean facilities and Nice amenities although I didn’t use anything due to the current pandemic. Thanks Clean facilities and Nice amenities although I didn’t use anything due to the current pandemic. Thanks More
by LINDA.BARRETT
Employees Worked With
Charles Graf
May 26, 2020
First class customer service. Had the A7 in for service during the Covid19 pandemic. The staff was highly trained on proper health/safety protocols and the car was returned fully c Had the A7 in for service during the Covid19 pandemic. The staff was highly trained on proper health/safety protocols and the car was returned fully cleaned. A very welcome experience. Thanks! More
by robert.read
Employees Worked With
Rich Pizzo
May 16, 2020
Service department and owner. I feel compelled to write this review because I want others to know what kind of operation this Biener Audi is, but first a little background. I got t I feel compelled to write this review because I want others to know what kind of operation this Biener Audi is, but first a little background. I got tired of bringing my Masarati Ghibli in for repairs so once my lease ended I jumped to get a reliable car. I ended up leasing an Audi RS5 from Biener. During the leasing process I did feel that their dealings were not completely above-board, but I went ahead and leased the car anyway because they offered me a good deal. I brought my car in for a service and they gave me loaner car. This is when Biener showed their true colors. I hit a raccoon with the loaner and the front bumper was damaged. I got an estimate from a body shop which was a little above $2,500. I then called Beiner and they suggested that I bring the car in. The service adviser, Charles Graf, told me that it'll cost me around $3,500 to repair the car. I didn't want my insurance to get involved so I told them that I'll get back to him the next day. Charles called me the next day and told me that it was going to cost $25,000 (yes, 25k) to repair the car. I almost had a heart attack. 25k to repair the front bumper. To make a long story short I offered to buy the car from them. It had around 3k miles on it and the sticker price was $36k (Audi A4). They told me that they couldn't sell the car to me. I then asked to speak to the Service Director (Stephen Garrett). He was very rude and was in no mood to resolve the issue. I asked to speak to the owner of dealership and that's when the reality set in. The owner was 10 times worse than his staff. I leased an 80K car but they couldn't care less. No amount of pleading helped me and I had put the claim through my insurance company which is what I was trying to avoid. I will never buy/lease a car from Biener Audi. Hopefully, someone else will read this review and do the same. I have no ill will towards them but they are a bunch of shady car guys with no ethics. More
by Bijan
Employees Worked With
Andrew Weinstock, Steve Garrett
April 12, 2020
Everyone at Biener that helped me deal with the car problems were exceptional From sales, to service and all the way in the back where the car was eventually fixed. Even though, at times, patience w problems were exceptional From sales, to service and all the way in the back where the car was eventually fixed. Even though, at times, patience was a virtue, it worked. More
by judiat188
Employees Worked With
Other Employees :
Jon Pizzo,service Joe Mortell,sales, Michael Abu, Charles Graf, Brian Paige, Jessica Baldwin
April 01, 2020
Service Experience Best experience in any dealership . Quick,helpful - even knew who we were on the overhead screen. Explained everything, gave us a great loaner - ready Best experience in any dealership . Quick,helpful - even knew who we were on the overhead screen. Explained everything, gave us a great loaner - ready as promised. More
by mikhael4444
Employees Worked With
Charles Graf
