Audi Great Neck - Service Center

Biener Audi is best service department around for both my Q5 and Q7!! Charlie always goes above and beyond for his customers!! He took care of me once again!! A++++! Q5 and Q7!! Charlie always goes above and beyond for his customers!! He took care of me once again!! A++++! More

As always, courteous and timely service. Needed a loaner and received one, and my car was ready as promised. Thanks to Matt Weston for all of his help! and received one, and my car was ready as promised. Thanks to Matt Weston for all of his help! More

Matt has been so helpful and goes out of his way for me every time! The staff is always so accommodating and I always look forward to my visits! every time! The staff is always so accommodating and I always look forward to my visits! More

First time I used the car pick up option at my house to get my car serviced and it worked out very well. Been a customer for years and everyone who I deal with always makes me feel like a preferred custome get my car serviced and it worked out very well. Been a customer for years and everyone who I deal with always makes me feel like a preferred customer. More

Efficient, attentive staff made sure my issue (and all recalls) where properly taken care of. Service area is clean and well staffed. Service performed in time promised and at the price quoted. recalls) where properly taken care of. Service area is clean and well staffed. Service performed in time promised and at the price quoted. More

Been leading cars from Beiner for over 20 years. Great service. If not completely satisfied would have left years ago. Masochism not one of my character traits. service. If not completely satisfied would have left years ago. Masochism not one of my character traits. More

Whenever I am at Biener Audi I receive the highest level of customer service. The staff are all extremely friendly and efficient. I appreciate their help. of customer service. The staff are all extremely friendly and efficient. I appreciate their help. More

Great service. One small complaint...long wait to get car back once it was done...waited almost 20 minutes for it to appear from the shop back once it was done...waited almost 20 minutes for it to appear from the shop More

Inspection Sticker Eye Sore I came to this dealership in need of NYS inspection and a host of other basic services. As a first time customer, I will say the rep I worked with was I came to this dealership in need of NYS inspection and a host of other basic services. As a first time customer, I will say the rep I worked with was extremely friendly and professional. Five stars here. However, there were two main concerns of my visit that bothered me: 1) Waiting Room - I chose to wait for my vehicle. With the COVID-19 pandemic going on, I would assume social distancing would be a priority for everyone. The waiting room at the dealership is relatively small and given the volume of waiting customers on the day of my visit, the place looked congested. I was so uncomfortable with the accommodations that I chose to walk around the neighborhood for 1.5 hours. I have another vehicle (another car make/model) that also needed a NYS inspection. I took that vehicle to a dealership up the road and they had a waiting area that included their indoor space and an improvised outdoor bench/tent area for any overflow. 2) Placement of Inspection Sticker - who ever stuck the new inspection sticker on my windshield must have been playing a game of 'pin the sticker on the windshield' with a blind-fold on. Of all the inspection stickers I've had in my driving career, I've never seen one so carelessly placed. I don't consider myself the anal type, but seriously, it is such an eye-sore that I will have to endure it for a year. It will be a year-long reminder of the service I got. For things like oil changes, replacing cabin filters, etc., customers cannot readily see the quality of work when they pick up their vehicle. You would expect in all instances that the technician would put in quality work and effort on your vehicle considering the $$ poured into the visit. Something like a carelessly placed sticker speaks volumes to me - it doesn't require skill or training and doesn't require a lot of time. Yet, for a brand like Audi, this small detail at this particular dealership didn't seem important enough to warrant anyone's time and effort. Would I come back? Probably not. More

Always professional, Always caring, Always accommodating Jonathan Pizzo always makes my service experience so easy and painless. He treats me with utmost respect while still being cordial and friendly. He sa Jonathan Pizzo always makes my service experience so easy and painless. He treats me with utmost respect while still being cordial and friendly. He saved us from a dangerous situation when he found bubbles on the inside of two tires. We really thank him for that. More