756 Reviews of Audi Great Neck - Service Center
This was changing Of a damaged tire. I was given a loaner car and the process was efficient and to satisfaction. The staff had the car ready in the time promised. car and the process was efficient and to satisfaction. The staff had the car ready in the time promised. More
Very professional, provided accurate estimate to service costs and time it would take to complete. Biener Audi provides a safe, comfortable waiting area for their customers. costs and time it would take to complete. Biener Audi provides a safe, comfortable waiting area for their customers. More
I've been dealing with Biener for over 20 years and am completely satisfied. Would not go any place else for my Audi service. Jonathan especially and the rest of the staff have always been attentive to my completely satisfied. Would not go any place else for my Audi service. Jonathan especially and the rest of the staff have always been attentive to my needs courteous and helpful. More
Service was exemplary . Matt set up the appointment upon my phone call . Was courteous and efficient . Jonathan Pizzo coordinated the service, arranged timing, work to be done, perfectly . Car was ready ear my phone call . Was courteous and efficient . Jonathan Pizzo coordinated the service, arranged timing, work to be done, perfectly . Car was ready early afternoon. A phone call advised me it was ready to pick up. Seamless service experience . Replacement tire was needed . Costly item , a tad surprising . More
Quick and efficient. Service rwp was friendly and courteous. My car was ready when Charles said it would be. Provided me with a ride home after dropping off my car for service. courteous. My car was ready when Charles said it would be. Provided me with a ride home after dropping off my car for service. More
I brought in my brand new 2021 Q5 for some wiper issues where my driver side wiper was extending too much and actually hitting the side of the car. Spoke of the issue to one of the advisors, even emailed where my driver side wiper was extending too much and actually hitting the side of the car. Spoke of the issue to one of the advisors, even emailed him a video I recorded, then I went into the waiting room thinkin this will only be a 30 min Job as these were just wiper blade adjustment... Literally went in at 8:30AM in the morning and about 1hr 30 mins later, my advisor told me the jobs done. I asked him what was wrong with it and he said "we just adjusted the wiper blade". Ok, my car is barely 2 months old with 1500 miles on it, and it took an hour and a half to adjust wiper blades? At this point I just wanted to go home. When the car pulled up, the first thing I noticed was they replaced my Dealer Plate Frame, (I did not purchase my Q5 at Biener Audi) to one of their own. Ok, that's a little shady, but whatever. Then, I turn my wipers on and behold, it's still hitting the A Pillar! They also performed a complimentary multi point inspection on my BRAND NEW 2021 Q5 with 1,500 Miles on it. Ok, so you spent 1.5 hours on inspecting a 2 month old vehicle, and changing my dealer plate frames while my issue was not resolved.. What's more amazing is on one of the multipoint inspection, the mechanic put my brakes were at 9mm and required future attention. LOL. The new pads are at 10 MM so your stating I chopped off 1 MM in 1500 miles. So I guess at this rate, I'm due for a brake pad change at my first 10k Maintenance right? Needless to say, I won't be returning to this dealer. If you like overpaying and getting services you don't need, I highly recommend this Dealership. More
Having owned four Audi TTs purchased from three different dealerships, Biener's customer service and sales departments are by far the best. They always treat their customers with respect. dealerships, Biener's customer service and sales departments are by far the best. They always treat their customers with respect. More
The service department was excellent. From the minute I drove in everyone was attentive and friendly. I was constantly updated with what was going on. It did take over 6 mos to get the proper working key drove in everyone was attentive and friendly. I was constantly updated with what was going on. It did take over 6 mos to get the proper working key More
Never an issue with this crew, professional and courteous. Constantly in touch with updates, and Charlie Graf even has a sense of humor!! That is always appreciated, even with unforeseen costs. T courteous. Constantly in touch with updates, and Charlie Graf even has a sense of humor!! That is always appreciated, even with unforeseen costs. Thank you!!! More
Matt has been my Service advisor, great communicator and always extends himself to cover all the details on my Service visits. Makes the Service visit simple, great job! always extends himself to cover all the details on my Service visits. Makes the Service visit simple, great job! More