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Audi Great Neck - Service Center

Great Neck, NY

4.9
756 Reviews

756 Reviews of Audi Great Neck - Service Center

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March 30, 2021

This was changing Of a damaged tire. I was given a loaner car and the process was efficient and to satisfaction. The staff had the car ready in the time promised. More

by audreymw1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy DeJesus
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 20, 2021

Very professional, provided accurate estimate to service costs and time it would take to complete. Biener Audi provides a safe, comfortable waiting area for their customers. More

by fmellone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Graf
March 01, 2021

I've been dealing with Biener for over 20 years and am completely satisfied. Would not go any place else for my Audi service. Jonathan especially and the rest of the staff have always been attentive to my More

by ArtR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Weston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pierre Abizeid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Baldwin
Mar 02, 2021 -

Audi Great Neck responded

Thank you!

February 09, 2021

Service was exemplary . Matt set up the appointment upon my phone call . Was courteous and efficient . Jonathan Pizzo coordinated the service, arranged timing, work to be done, perfectly . Car was ready ear More

by mhoenig
Recommend Dealer
Yes
Employees Worked With
Matt Weston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2021 -

Audi Great Neck responded

Thank you!

January 10, 2021

Quick and efficient. Service rwp was friendly and courteous. My car was ready when Charles said it would be. Provided me with a ride home after dropping off my car for service. More

by gnjunk24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Graf
Jan 11, 2021 -

Audi Great Neck responded

Thank you!

December 28, 2020

I brought in my brand new 2021 Q5 for some wiper issues where my driver side wiper was extending too much and actually hitting the side of the car. Spoke of the issue to one of the advisors, even emailed More

by youngd8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt Weston
3.0
This rating includes all reviews, with more weight given to recent reviews.
December 22, 2020

Having owned four Audi TTs purchased from three different dealerships, Biener's customer service and sales departments are by far the best. They always treat their customers with respect. More

by jujitsuphil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy DeJesus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pierre Abizeid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rich Pizzo
Dec 23, 2020 -

Audi Great Neck responded

Thank you!

December 05, 2020

The service department was excellent. From the minute I drove in everyone was attentive and friendly. I was constantly updated with what was going on. It did take over 6 mos to get the proper working key More

by tarmeg10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Faccio
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles Graf
Dec 05, 2020 -

Audi Great Neck responded

Thank you!

December 03, 2020

Never an issue with this crew, professional and courteous. Constantly in touch with updates, and Charlie Graf even has a sense of humor!! That is always appreciated, even with unforeseen costs. T More

by CDean,Esq
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Graf
Dec 03, 2020 -

Audi Great Neck responded

Thank you!

December 02, 2020

Matt has been my Service advisor, great communicator and always extends himself to cover all the details on my Service visits. Makes the Service visit simple, great job! More

by Frank.Dalesio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Weston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2020 -

Audi Great Neck responded

Thank you!

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