Audi Great Neck - Service Center

Allow me to start by saying that I don’t know how they got their “nice starts review” but in my opinion I’ll say either by paying a company to get them or maybe because the all staff that was there before got their “nice starts review” but in my opinion I’ll say either by paying a company to get them or maybe because the all staff that was there before is no longer there now, so don’t expect the same service as the other nice stars only look into the recent ones that are 1 because there’s not other choice. Long story short brought the car in to get some issue fix, they stated it will be a minimum of 3 hours work for troubleshooting and the fee has to be paid separately from the amount to get the car fixed. So there’s a minimum of $570 without even knowing about the price of fixing it…… waited for an appointment and they took the car in for service saying it would be a couple of hours, didn’t hear anything until I called them next day and they said it will take longer… 3 days after getting in contact with them they said sorry we have been backed up We will get in contact when the car is in the shop…. 4 days later didn’t hear anything from them so I went to pick up my car and guess what still not ready not even the diagnostic done on it. The car wasn’t even inside the shop when I got there, I asked for the car back and they said ohhhhh you are next in line…… so now they wanted to wait until one more was done so then I can wait at least 3 hours for diagnostic, of course I asked to get my car back it only took 45 minutes from the time I walked in to be help and receive the car back……. But wait a very nice attendee said oh don’t take it back they referred me to speak to the service manager and he gave an explanation that I don’t want to post here not to do more damage… he tried to help by offering a rental but after getting in contact with the service writer he said ohhhh your car is next in line, (so gain they saying just wait a minimum of 3 more hours like we have nothing to do in New York after waiting for 4 days) so I took the car back… the manager tried but it looks like his employees got the last word….. didn’t I mention the nasty attitude of the service writer or advisor (Christina H.)? and her explanation as of why it took so long was the following, “sorry” More

Mohamned was very service oriented and keep me up-to-date step-by-step on every detail being done on the car he went above and beyond to repair items that I was not even aware of step-by-step on every detail being done on the car he went above and beyond to repair items that I was not even aware of More

This is truly the best dealership we have ever been to. Everyone is professional and caring and a pleasure to deal with. The service is amazing and it is always efficient and thorough. We are so happy t Everyone is professional and caring and a pleasure to deal with. The service is amazing and it is always efficient and thorough. We are so happy to be able to feel totally confident and always are given outstanding service. More

They were great top to bottom, understood I was crunched for time, told me how long it was going to take and got me out on time. for time, told me how long it was going to take and got me out on time. More

staff who met me when I pulled my car in for service was courteous. courteous and cordial consultant at the service desk. my request was handled efficiently. and competently. courteous. courteous and cordial consultant at the service desk. my request was handled efficiently. and competently. More

Everyone is competent, listens, efficient. Highly recommend Biener Audi service. Best car service around. Also, willing to accommodate you in a pinch. recommend Biener Audi service. Best car service around. Also, willing to accommodate you in a pinch. More

An excellent customer service experience. I was given clear and thorough communications in a most kind and professional manner. clear and thorough communications in a most kind and professional manner. More

Amazing customer service and attention to detail; representatives always follow up and help assess everything my car needs or may need soon in the future. representatives always follow up and help assess everything my car needs or may need soon in the future. More

Great deals and coupons available on their website for the service center. Friendly customer service at the service desk the service center. Friendly customer service at the service desk More

From beginning to end of my service, everyone I dealt with was organized, helpful, and knowledgeable. with was organized, helpful, and knowledgeable. More