Audi Great Neck - Service Center

Best service place with accurate recommendation with cost effective pricing. Always love to go there for Audi. Thank you so much effective pricing. Always love to go there for Audi. Thank you so much More

Biener Audi ha honest and hardworking staff in the sales and service departments that kept me informed every step of the sales and service proceses. and service departments that kept me informed every step of the sales and service proceses. More

Easy to make appointments. Exceptional professionalism and courtesy. Carefully explain work performed. Car returned washed and cleaned. Exceptional professionalism and courtesy. Carefully explain work performed. Car returned washed and cleaned. More

The service is always great. Thank you for all you do. You guys are the best. Thank you for all you do. You guys are the best. More

Overpriced for the service they do. I brought my car in and told them the exhaust needed to be checked. It had previously fallen out on the highway a few months prior and dislodged agai I brought my car in and told them the exhaust needed to be checked. It had previously fallen out on the highway a few months prior and dislodged again a few days before I brought it in. I did feel weird driving the car - headaches daily, fatigue, dizziness. This was all new onset. They had my car for almost 2 weeks. I go to collect it with a $4k bill and the told me, at that moment, it could not be fixed Bc “no parts” until July. Aside with it being a nuisance to drive there’s a potential health risk due to CO tox from a leaky exhaust. They did everything under the sun except attempt to fix that. And I’ve spent thousands of dollars there. Completely unsatisfactory service and pricing. Don’t bring your car to that dealership as they did a half assed job on mine. I’m going to a different Audi dealership for here on. Check BBB on them- they have opened complaints. More

Great service. Extremely professional. Quite overpriced for the amount of work that was performed. Overall quite satisfied Extremely professional. Quite overpriced for the amount of work that was performed. Overall quite satisfied More

The service is fast and well run to accommodate everyone. They work as a team and it shows. All have a job to do and it gets done. Jeremy always takes very good care of my car!!!! They work as a team and it shows. All have a job to do and it gets done. Jeremy always takes very good care of my car!!!! More

Really amazing service, didn’t expect my old 1998 Audi on a airbag recall to command the great level of service I got. From being. Shuttled and timely I was very pleased. Thanks guys! Valet work was excellen a airbag recall to command the great level of service I got. From being. Shuttled and timely I was very pleased. Thanks guys! Valet work was excellent as well More

in 2012 I bought a q5 and since them They always take care of my car with oil change, tires, brakes, etc. Last december I made the appointment for oil change and brakes, GRACE the chinese lady helped out care of my car with oil change, tires, brakes, etc. Last december I made the appointment for oil change and brakes, GRACE the chinese lady helped out, the first thing she did was on a piece of paper gave me the price for oil change $800, and for brake charged $3600 for it, beside there was no communication at all, I was calling for her but only voice mail, a few minutes later sent me a text and that was the only way to get in touch with her, if she work with commission well I made her day, never again going back there. More

Great service team, very efficient and friendly! I am fortunate that this dealer really does work so hard to please there customers and protentional one's as well. I live about 50miles/80mins from this d fortunate that this dealer really does work so hard to please there customers and protentional one's as well. I live about 50miles/80mins from this dealer and even though it is a hike to go out too I am often left very pleased with the work they did and the processes they took. They remind you via text with video updates and the service reps at the counter are pretty awesome Jeremy was the first person I spoke with coming to the dealer and he was great to work with it made a easy choice to do my business here as the local dealers near me (Audi Smithtown, Huntington & Southampton) are all horror shows the employee's are pretty toxic and do not belong in a customer facing industry (sad right..?) My next two visits were with Christine who was AMAZING she has a great personality and I look forward to more visits whether I am spending money, getting warranty repair or just inquiring. I truly hope your team see's this message LOUD & CLEAR you guy's keep at what your doing and as for management of service team don't ever lose what you already have, never take steps back to save a buck when it effects your customers, I think you have lived by these principals for a long time now and do not see you turning back. I am very pleased I was able to find a "home" dealership as Audi products are new within the last year.. Jeremy awesome dude keep up being you everyday!! More