Audi Great Neck - Service Center

From the moment I arrived for my service appointment, until the moment I was given my car back was utterly delightful. From friendly and courteous to friendly and professional. Awesome job. Thank you! until the moment I was given my car back was utterly delightful. From friendly and courteous to friendly and professional. Awesome job. Thank you! More

Very courteous and professional sales and service. Finish the work on time the first time. Finish the work on time the first time. More

Excellent & efficient professional experience. I highly recommend Biener Audi for all of your Audi service needs. I highly recommend Biener Audi for all of your Audi service needs. More

I recommend Biener Audi to everyone for service, After Service they drop my home Grace Lim was friendly and Professional; explained everything that was to be done Service they drop my home Grace Lim was friendly and Professional; explained everything that was to be done More

My cousin owns Audi of Meadowlands where I purchased the car but I live here in Manhasset near Biener Audi. I was a little hesitant to try a new dealership for service that appeared to be very busy but was car but I live here in Manhasset near Biener Audi. I was a little hesitant to try a new dealership for service that appeared to be very busy but was pleasantly surprised with the experience. Service department was very courteous and organized. The advisor had me in and out quickly for a NYS inspection. More

The service was excellent. It was finished on time and kept me updated the status during the wait. It was finished on time and kept me updated the status during the wait. More

It was a pleasure to go to the Biener Audi dealer, people are professional, and at the same time friendly, they took care everything my car needs and answer all my questions. Definitely I highly recommended are professional, and at the same time friendly, they took care everything my car needs and answer all my questions. Definitely I highly recommended More

Edit and update 10/30/2022: Well, right after I left my review, Biener Audi came through! They did everything RIGHT and were very sorry for the delay in servicing my Audi. I wish I didn't have to use this review, Biener Audi came through! They did everything RIGHT and were very sorry for the delay in servicing my Audi. I wish I didn't have to use this type of forum to get it done but at least the car was repaired quickly! ================================ Original review dated 10/23/2022: Do not take your car to Biener Audi for any type of repair. I made the mistake of taking my car to Biener Audi for emergency repair. It is still an ongoing nightmare-type experience and working with them still for more than 3 business days has still not resulted in getting my Audi TT-S (which is still under Audi’s warranty) repaired. On Tuesday 10/18/2022 afternoon I dropped my car off at their facility after getting repeated RED warnings telling me to immediately stop driving my car and to turn it off. I believe it may have something to do with low engine coolant levels, however, there was also an odd odor coming from the car, so the car needed to be looked at immediately. I obviously didn’t plan for this to happen to my car so I didn’t have an appointment, but I could not risk waiting for one either considering the circumstances. The car needed an emergency repair. Since I did not make an appointment, I was unable to get a loaner but was told it’ll only take a couple of days before the car will be looked at. It is now Sunday 10/23/2022 and I still do not have any update from the dealer. On Friday I reached out to my service advisor, Christina Hellemeyer and she had no problem to inform me that “hey didn’t have the chance to look at my car at all”. I am appalled at the lack of customer support. I have no car to drive in and was only given an alternative to rent a car in the area for $50 plus taxes and fees per rental day. Tomorrow morning, Monday 10/23/2022, I plan on reaching out to Audi corporate and filing an official complaint about Biener Audi and its management. This is not the type of customer experience I expect from a premium car brand, nor from a prominent Audi dealership called Biener Audi. At this point all I want and need is to get my car back from Biener Audi and have no plans on doing any future business with Biener Audi. Neither should you. They are just too much of a headache and are full of false promises. More

Overall excellent service. Accurate diagnosis and repair was made in a timely fashion. Highly recommended. Accurate diagnosis and repair was made in a timely fashion. Highly recommended. More

To the point and excellent customer service. Understands the needs of customers. Great experience. On time service. Understands the needs of customers. Great experience. On time service. More