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Audi Great Neck - Service Center

Great Neck, NY

4.9
756 Reviews
Call Service Center (516) 829-2834

756 Reviews of Audi Great Neck - Service Center

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May 27, 2023

5 star visit everyone very courteous and professional. In and out the time I was told More

by Robert.k
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Weston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy DeJesus
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2023 -

Audi Great Neck responded

Thank you for your 5-star review of your visit to Audi Great Neck! We're thrilled to hear that your experience with us was met with courteous and professional service from our team. We understand the value of your time, and we strive to provide efficient and timely service to our customers.

May 25, 2023

Excellent staff, great service Convenient scheduling of my service and prompt communications - my visit was pleasant and work completed on time as promised. More

by Johnjxp123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Weston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy DeJesus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 30, 2023 -

Audi Great Neck responded

Thank you for sharing your positive experience with us at Audi Great Neck! We're pleased to hear that our scheduling process was convenient for you and that you received prompt communications throughout.

May 25, 2023

Excellent help from Service Consultant, Christina Hellemeyer. She answered questions I had and got my car back to me on schedule. Service polite and efficient at Biener Audi in Great Neck, NY. More

by bpandolfo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Hellemeyer, Service Consultant
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May 30, 2023 -

Audi Great Neck responded

Thank you for sharing your excellent experience with Christina Hellemeyer, your Service Consultant at Biener Audi in Great Neck, NY! We're delighted to hear that Christina provided you with exceptional assistance, answering your questions and ensuring that your car was returned to you on schedule.

May 24, 2023

Service department at Biener Audi is outstanding! Always get the job done right and on time. Matt and Andrew are the best! More

by Arene1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Weston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarah and Andrew, Leo Menuzzo
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May 30, 2023 -

Audi Great Neck responded

Thank you for your fantastic review of the service department at Biener Audi! We're thrilled to hear that you find our service outstanding and that we consistently deliver the job right and on time. Customer satisfaction is our top priority, and we strive to provide exceptional service to all our valued customers.

May 19, 2023

Grace Lim was extremely helpful and went out of her way to make sure the problem with my car was resolved. When the service department didn’t resolve the issue on the first visit, Grace spoke with the ser More

by JH
Recommend Dealer
Yes
Employees Worked With
Sorry not sure who worked on it
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May 23, 2023 -

Audi Great Neck responded

Thank you for sharing your wonderful experience with Grace Lim at Audi Great Neck! We're thrilled to hear that she provided you with exceptional assistance and went above and beyond to ensure that the problem with your car was resolved. It's great to know that Grace took the initiative to personally communicate with the service technician, arrange for your car to be picked up, fixed, and returned to you on the same day. We greatly appreciate your recognition of Grace's dedication and the extra effort she put into resolving the issue completely. We'll be sure to pass along your kind words to her. If you have any further needs or questions, please don't hesitate to reach out.

May 18, 2023

Service was exceptional and professional. However, spending $1,000 for and oil filter change, brake flushing, cabin air filter change and tire rotation - seemed a bit high. More

by markg51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy DeJesus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 23, 2023 -

Audi Great Neck responded

Thank you for your feedback regarding the service you received at Audi Great Neck. We're thrilled to hear that our service was exceptional and professional. Our team takes great pride in delivering top-notch service to our valued customers. We appreciate your input and will continue to strive for excellence in all aspects of our service. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. We value your business and look forward to serving you again in the future.

May 18, 2023

Biener Audi always takes great care of my cars. Their service advisors and technicians are efficient, friendly and professional. More

by ymangalesq
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Weston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy DeJesus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 23, 2023 -

Audi Great Neck responded

We take pride in delivering exceptional service to our customers, and we're glad to hear that our service advisors and technicians have consistently provided you with efficient, friendly, and professional assistance. Your satisfaction is our top priority, and we're grateful for your trust in us to take care of your Audi. If there's anything else we can do for you or if you have any further feedback, please feel free to reach out. We look forward to continuing to serve you and your Audi vehicles.

May 17, 2023

Everything is great, other than the tech might have over filled my engine oil, warning light Came on after I left the dealer More

by Tony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina
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May 23, 2023 -

Audi Great Neck responded

Hi Tony, thanks for the review. Has the warning light turned off?

May 17, 2023

Everyone was helpful. This was my first visit so I didn’t know the ins and outs but everyone just pitched in to make it ply. More

by Slleitman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Weston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy DeJesus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 23, 2023 -

Audi Great Neck responded

Thank you for sharing your positive experience with us during your first visit to Audi Great Neck! We're thrilled to hear that our team was helpful and went above and beyond to make your experience a smooth one. We understand that visiting a new place can be unfamiliar, but we're glad that our staff pitched in and provided the assistance you needed. At Audi Great Neck, we strive to create a welcoming and supportive environment for all our customers. We truly appreciate your feedback and the opportunity to serve you. If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out. We look forward to providing you with continued exceptional service in the future.

May 17, 2023

everything was very good since the moment i drove up to service.Christine was very knowledgeable and very helpful More

by jerry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
christine
Report | Print
May 23, 2023 -

Audi Great Neck responded

Thank you for taking the time to share your positive experience with us at Audi Great Neck. We are thrilled to hear that everything went smoothly from the moment you arrived for service. It's great to know that Christine, our knowledgeable and helpful team member, provided you with the assistance you needed. At Audi Great Neck, we strive to deliver excellent service and ensure our customers feel well taken care of. We appreciate your feedback and will pass along your kind words to Christine. If you have any further questions or need any assistance in the future, please don't hesitate to reach out. We value your satisfaction and look forward to serving you again.

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