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Audi Great Neck - Service Center

Great Neck, NY

4.9
756 Reviews
Call Service Center (516) 829-2834

756 Reviews of Audi Great Neck - Service Center

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June 10, 2023

Grace and her dedication to customer service is the reason I keep coming back. She is the best! More

by Scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grace Lim
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Jun 12, 2023 -

Audi Great Neck responded

Thank you for your feedback! We greatly appreciate your recognition of Grace's dedication to customer service at Audi Great Neck. We're glad that her exceptional service is the reason you continue to choose us. We value your loyalty and look forward to serving you again in the future.

June 08, 2023

The service department is top notch. While they may be busy, your Audi will be in good hands. More

by Marco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Faccio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Weston
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 08, 2023 -

Audi Great Neck responded

Thank you for your feedback on our service department at Audi Great Neck. We're thrilled to hear that our service department is top-notch and that you trust your Audi to be in good hands, even during busy times. Providing high-quality service and ensuring our customers' satisfaction are our top priorities.

June 07, 2023

My experience at Audi Great Neck was seamless. Matt Weston is excellent in service. Clear communication and very professional. Matt, the mechanic, is top notch. Thank you! More

by surferdude
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Weston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 08, 2023 -

Audi Great Neck responded

Thank you for sharing your seamless experience at Audi Great Neck! We're thrilled to hear that Matt Weston provided you with excellent service, clear communication, and professionalism. We take pride in our team's expertise and commitment to delivering top-notch service.

June 07, 2023

The service appointment was easy. The loaner was available and they took care of everything I went in for. More

by Jenniferstaub
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Weston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 08, 2023 -

Audi Great Neck responded

Thank you for your feedback on your service appointment at Audi Great Neck. We're glad to hear that the process was easy for you, and a loaner vehicle was available. It's great to know that our team took care of everything you went in for. We strive to provide a convenient and hassle-free experience for our customers.

June 04, 2023

Reliable and process was timely. Short wait times. Friendly staff. Will return for next service More

by LINDA.BARRETT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy DeJesus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 05, 2023 -

Audi Great Neck responded

Thank you for your feedback! We're pleased to hear that our service at Audi Great Neck was reliable and timely, with short wait times and a friendly staff. We appreciate your positive experience and look forward to serving you again for your next service.

June 02, 2023

The best and most communicative service department they understood I needed a windshield fast and kept me in the loop along the way More

by catcolellagraham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Weston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy DeJesus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 02, 2023 -

Audi Great Neck responded

Your satisfaction is our priority, and we appreciate your recognition of our efforts. If there's anything else we can assist you with or if you have any further comments, please don't hesitate to reach out. We value your business and look forward to serving you again in the future.

June 01, 2023

The service was performed as requested and in a timely manner. I was given a courtesy ride home and when the service was completed. More

by rhhall44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Pennachio
Report | Print
Jun 02, 2023 -

Audi Great Neck responded

Thank you for sharing your positive experience with us at Audi Great Neck. We strive to provide convenient and efficient service to our customers. If there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your feedback and look forward to serving you again in the future

June 01, 2023

The service was performed as requested and in a timely manner. I was given a courtesy ride home and when the service was completed. More

by rhhall44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Pennachio
Report | Print
Jun 02, 2023 -

Audi Great Neck responded

Thank you for sharing your positive experience with us at Audi Great Neck. We strive to provide convenient and efficient service to our customers. If there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your feedback and look forward to serving you again in the future.

May 29, 2023

Hi my right backup light was not working - I came in for service because it should be under warranty. Unfortunately there is some kind of problem that it couldn't be fixed when I was there because a part n More

by lyndaloulawrence
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Weston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy DeJesus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 02, 2023 -

Audi Great Neck responded

Hi Lynda, glad we were able to connect over the phone in regards to the part being on back order. As of now, there is no ETA for the parts delivery, please let us know if you have any further questions! Thank you for your patience.

Jun 02, 2023 -

lyndaloulawrence responded

Thanks for call. And thanks for update

May 28, 2023

excellent service and my car was ready when promised. Andrew P. was so helpful and went over everything with me, great experience. More

by enetof
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew P.
Report | Print
May 30, 2023 -

Audi Great Neck responded

Thank you for sharing your excellent experience with us at Audi Great Neck! We're delighted to hear that you received outstanding service and that your car was ready as promised. Meeting our commitments and delivering on time is important to us, and we're glad we could provide you with a seamless experience.

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