Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Audi Great Neck - Service Center

Great Neck, NY

4.9
756 Reviews
Call Service Center (516) 829-2834

756 Reviews of Audi Great Neck - Service Center

Sort by
June 21, 2023

Service is awful. Manager Mike has not behaved professionally. Answers and issues not resolved. Will never purchase an Audi again solely because of the extremely poor More

by Balilerner
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Mike- Mgr
Report | Print
June 20, 2023

The service department exceeded my expectations in every aspect of my visit. The service was great, Jeremy was fantastic, always would recommend Biener Audi for sales and service. More

by nastasi
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Matt Weston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy DeJesus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 22, 2023 -

Audi Great Neck responded

Thank you for your feedback! We're thrilled to hear that our service department exceeded your expectations during your visit. We're glad to know that Jeremy provided fantastic service and that you would recommend us for both sales and service. We appreciate your kind words and your recommendation. If there's anything else we can assist you with, please don't hesitate to reach out. We value your business and look forward to serving you again in the future.

June 20, 2023

Matt Weston an the service team out Great Neck Audi are always a pleasure to deal with. More

by MSALERNO2
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Matt Weston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 22, 2023 -

Audi Great Neck responded

Thank you for your feedback! We're delighted to hear that Matt Weston and our service team at Audi Great Neck are always a pleasure to deal with. Providing excellent customer service is our priority, and we appreciate your recognition of our team's efforts. If there's anything else we can assist you with, please don't hesitate to reach out. We value your business and look forward to serving you again in the future.

June 20, 2023

Very professional and I loved the video of the inspection. All went fine and on time. More

by richard
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Matt Weston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Grace Lim
Report | Print
Jun 22, 2023 -

Audi Great Neck responded

Thank you for your feedback! We're glad to hear that you found our service to be very professional. We strive to provide a thorough and transparent inspection process, and we're pleased that you appreciated the video inspection. If there's anything else we can assist you with, please don't hesitate to reach out.

June 20, 2023

Overall experience is great! The answer to all of my questions clear. Lounge seat is comfortable. More

by Kwunip
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ms Lim
Report | Print
Jun 22, 2023 -

Audi Great Neck responded

Thank you for your feedback! We're delighted to hear that Austin provided you with an effortless and exceptional experience. We appreciate your kind words and value your business. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

June 20, 2023

The service experience was above expectation. Christina is an asset to your company. She is a pleasure to work with. She is a true professional. She has great communication skills. Your entire ser More

by Barry
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Christina H & Mike Dolce
Report | Print
Jun 22, 2023 -

Audi Great Neck responded

Thank you for your feedback! We're delighted to hear that your service experience was above expectations and that Christina provided exceptional service. We appreciate your kind words and look forward to serving you again in the future.

Jun 22, 2023 -

Barry responded

An above expectations service experience. Always has been.Great communication & follow up.Thank you.

June 17, 2023

Was fast, efficient and done professionally! Very pleased with the service. Consistently great service at this dealership. More

by Whelan8748
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy
Report | Print
Jun 19, 2023 -

Audi Great Neck responded

Thank you for your feedback! We're delighted to hear that you had a fast, efficient, and professionally done service. We strive to provide consistently great service and your satisfaction is our priority. If there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your business and look forward to serving you again in the future.

June 17, 2023

Professional & Through - only did what was needed and told me what I needed to check in the future - didn’t try to sell me what I didn’t need! More

by Jon A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew P
Report | Print
Jun 19, 2023 -

Audi Great Neck responded

Thank you for your feedback! We're glad to hear that your experience at Audi Great Neck was professional and thorough. Our team strives to provide only the necessary services and inform customers about future maintenance needs without trying to upsell unnecessary items. We appreciate your recognition of our commitment to integrity and customer satisfaction. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

June 16, 2023

The appointment was easy from scheduling to picking up the loaner to the return of my car. Christina in service was great to work with. More

by ichandball
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Hellemeyer
Report | Print
Jun 19, 2023 -

Audi Great Neck responded

Thank you for your feedback! We're glad to hear that your appointment at Audi Great Neck was easy and convenient, from scheduling to the loaner car process and the return of your vehicle. We appreciate your positive experience and look forward to serving you again in the future.

June 13, 2023

The service provided was excellent and the issue with my vehicle was resolved. Happy customer. More

by gailwynter7
Recommend Dealer
Yes
Employees Worked With
Andrew Pennachio/5 star service
Report | Print
Jun 14, 2023 -

Audi Great Neck responded

Thank you for your feedback! We're thrilled to hear that you had an excellent service experience at Audi Great Neck and that the issue with your vehicle was successfully resolved. Your satisfaction is our priority, and we appreciate your positive feedback. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

1
...
21
22
23
...
76