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Audi Great Neck - Service Center

Great Neck, NY

4.9
754 Reviews
Call Service Center (516) 829-2834

754 Reviews of Audi Great Neck - Service Center

Sort by
June 29, 2023

Great customer service, communication, and experience. Easy to schedule service. Mustafa was great to work with. More

by nb7288
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Weston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy DeJesus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mustafa Karimbaksh
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Jun 30, 2023 -

Audi Great Neck responded

Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon!

June 29, 2023

Top notch service, Jeremy was great and updated me in timely manner. The car was clean and washed after my service. More

by iy1977
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Matt Weston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy DeJesus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 30, 2023 -

Audi Great Neck responded

Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon!

June 28, 2023

Christina was very helpful and helped make this experience as smooth as possible. Thank you!! More

by barbiedol51
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
George Faccio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 28, 2023 -

Audi Great Neck responded

Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon!

June 28, 2023

I keep coming back to Audi service thanks to Andy , he always goes the extra mile to ensure my vehicle is taken care of exceptionally well. More

by npurita
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Andy Pennachio
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Jun 28, 2023 -

Audi Great Neck responded

We appreciate your positive feedback about your experience. We take pride in serving our customers and hope to see you again soon!

June 26, 2023

Matt Weston is a great asset to Audi of Great Neck. Very helpful in answering all my concerns and addresses them with professionalism. Its a pleasure dealing with Matt. More

by Cmll26
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Joe Mortell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Weston
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 26, 2023 -

Audi Great Neck responded

Thank you for your kind words about Matt Weston at Audi of Great Neck. We're pleased to hear that he provided excellent customer service, addressing your concerns with professionalism. We value his dedication and commitment to ensuring your satisfaction. We appreciate your feedback and look forward to serving you again in the future.

June 26, 2023

Great customer service with helpful associates. Very accommodating and goes the extra mile to assist with all car needs. More

by Adeena.Vine
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Matt Weston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy DeJesus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Female Service associate with glasses
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Jun 26, 2023 -

Audi Great Neck responded

We appreciate your kind words about our customer service! Our team takes pride in providing helpful and accommodating assistance to our valued customers. We're always here to go the extra mile and address any car-related needs you may have. Thank you for choosing us and we look forward to serving you again in the future!

June 26, 2023

great dealership and great service center matt is the best thanks for the great work More

by SAM
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Matt Weston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 26, 2023 -

Audi Great Neck responded

Thank you for your kind words about our dealership and service center! We strive to provide excellent service and support to our customers. We appreciate your feedback and are glad to hear that you had a great experience. If you have any further needs or inquiries, please feel free to reach out. We're here to assist you!

June 24, 2023

My service experience was a very smooth transaction. A+ from drop off, loaner, and pickup! More

by Joseph R
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jeremy DeJesus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 24, 2023 -

Joseph R responded

My service experience was a very smooth transaction. A+ from drop off to loaner to pickup!

June 21, 2023

Service is awful. Manager Mike has not behaved professionally. Answers and issues not resolved. Will never purchase an Audi again solely because of the extremely poor More

by Balilerner
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Mike- Mgr
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June 20, 2023

The service department exceeded my expectations in every aspect of my visit. The service was great, Jeremy was fantastic, always would recommend Biener Audi for sales and service. More

by nastasi
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Matt Weston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy DeJesus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 22, 2023 -

Audi Great Neck responded

Thank you for your feedback! We're thrilled to hear that our service department exceeded your expectations during your visit. We're glad to know that Jeremy provided fantastic service and that you would recommend us for both sales and service. We appreciate your kind words and your recommendation. If there's anything else we can assist you with, please don't hesitate to reach out. We value your business and look forward to serving you again in the future.

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