Audi Great Neck - Service Center

MATT AT THE SERVICE DEPARTMENT WAS TERRIBLE NO COMMUNICATION AND JUST A HORRIBLE EXPERIENCE WITH HIM OVERALL COMMUNICATION AND JUST A HORRIBLE EXPERIENCE WITH HIM OVERALL More

BEWARE. SOMEONE AT THIS DEALERSHIP STOLE MY CREDIT CARD AND CHARGED $300 for tolls. I HAD A LOANER FOR TWO DAYS AND NEVER WENT THROUGH A TOLL. DO NOT TRUST T SOMEONE AT THIS DEALERSHIP STOLE MY CREDIT CARD AND CHARGED $300 for tolls. I HAD A LOANER FOR TWO DAYS AND NEVER WENT THROUGH A TOLL. DO NOT TRUST THEM. More

I bought audi Q5 2019 two months ago. I was in this service a few days ago because my car had a knocking in the rear when starts moving. I got a note,the transfer case needs to be replaced I was in this service a few days ago because my car had a knocking in the rear when starts moving. I got a note,the transfer case needs to be replaced,and costs $4,600.My car was under warranty and i contacted with Ali,pre-own director Biener audi and he promised to help me,but he lied to me until the warranty expired.I went to a professional mechanic in Brooklyn and he changed the transfer case fluid and no more knocking.Thanks Got I fixed the issue with a few money.Audi Greatneck is a big name,but you understand now what's happening!! More

A nightmare ! DO NOT GO TO THIS SEVICE CENTER! They take on too many cars and are sloppy and will lie to your face…I brought in my Etron on 5/29/2024 for recalls DO NOT GO TO THIS SEVICE CENTER! They take on too many cars and are sloppy and will lie to your face…I brought in my Etron on 5/29/2024 for recalls No issues at all with my car. My advisor Jeremy gave me an estimate of a day to do the recalls. 3 weeks later, communication lacking hardly had any updated when you call he never picks up only voicemail . I go to pickup my car on 6/17/2024 and notice damage to my bumper, luckily I noticed it before I drove off the lot!! Or I am sure they would have Denied It! Also the car had An SOS light on the dashboard. The Manager Amrit instructed me to bring my car-back after the weekend on Monday. My car had so many lights and warnings on the dashboard. Then ,Their system gets hacked and I wasn't able to bring the car back till 7/11, an appointment I made no phone calls from my advisor. On 7/27 I go to pickup my car again! I drive off the lot 10min to starbucks and notice a crack on my windshield!! Of course I return to the dealership, my advisor Jeremy and the Manager Amrit would. Not take responsibility for the crack . My car was at their service center for 2 weeks no damage anywhere on my windshield when I brought it in. They both lied to my face claiming it was a chip no proof. I brought it to a auto glass specialist and they said it was a fracture crack. I left several message to the GM Leo , who never had the respect to call me back.! Worst experience ever! So disappointed with Audi Do yourself a favor and go to any other dealership but Great Neck . More

Professional friendly and efficient service department. They are super helpful and do a wonderful job of keeping client informed. Love bringing my car here They are super helpful and do a wonderful job of keeping client informed. Love bringing my car here More

They are an excellent team who always go the extra mile to take care of their customers. to take care of their customers. More

Excellent customer service. Staff are friendly and Mustafa Karimbaksh is very knowledgeable and excellent advisor. Staff are friendly and Mustafa Karimbaksh is very knowledgeable and excellent advisor. More

The service department always takes great care of my cars. The service representatives are efficient, prompt & couteous. cars. The service representatives are efficient, prompt & couteous. More

All of our issues were handled professionally and with the utmost courtesy. Communications was excellent and all issues were explained to our best satisfaction the utmost courtesy. Communications was excellent and all issues were explained to our best satisfaction More

Basic Service oil, inspection. Took 1.5 hours, Based on info received when booking appt,I expected 3 hours. Matt took great care with me, a true professional.He's an added reason Took 1.5 hours, Based on info received when booking appt,I expected 3 hours. Matt took great care with me, a true professional.He's an added reason to stay with dealership. Also, Isahah, the valet when I entered is a definite keeper. He had everything moving smoothly within minutes. More