
Audi Glenwood Springs
Glenwood Springs, CO
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I had a wheel well fender hanging down on my Q5 tire last week, so had to stop into the pits to get it fixed. Chris Traux did a ride along with me and took care of it no question! I wouldn't expect last minu week, so had to stop into the pits to get it fixed. Chris Traux did a ride along with me and took care of it no question! I wouldn't expect last minute service all the time or when they're busy, but he did go above and beyond for me given he was able to! More
Recently I received service on my Audi and was billed for "shop supplies" that amounted to 10% of the total service bill. Prior to starting service, I discussed with the Service Advisor the cost of every pa "shop supplies" that amounted to 10% of the total service bill. Prior to starting service, I discussed with the Service Advisor the cost of every part and service to be performed. She never mentioned the shop supplies fee. I felt this non-disclosure was unfair and discussed with the Service Manager who would not refund any part of this fee. He did offer a discount on a 4-wheel alignment which turned out to be no discount at all (compared to other dealerships). Because of this betrayal of trust, I got my alignment done elsewhere, and will get all my future service at another Audi dealership. I don't recommend this dealership to anyone else--you may get "surprise"-billed. More
TO ANYONE INTERESTED IN BUYING FROM THIS DEALERSHIP. A few weeks ago, we drove to Aspen for vacation in a new Audi purchased in Santa Barbara. By the time 900 miles had passed by, we were confused with a few weeks ago, we drove to Aspen for vacation in a new Audi purchased in Santa Barbara. By the time 900 miles had passed by, we were confused with a number of the features so we stopped at your Glenwood Springs dealership hoping that someone could help. We entered, said we had some questions, and Jeff Hummel jumped up, took us outside to our car, and spent almost an hour unraveling its technological mysteries. It's the best customer service we've ever had and we weren't even his customer. Now, that's excellent service in anyone's book. Thanks, Jeff. More
This has to be the best Audi Dealership I have ever been to. They sent me a video of my vehicle where the tech explained what was needed and why, they let me approve it on my phone and I paid online. Talk a to. They sent me a video of my vehicle where the tech explained what was needed and why, they let me approve it on my phone and I paid online. Talk about putting the customer first! They also have some of the nicest service folks to help. Nolan helped me and he was very polite and professional. I will definitely be back! More
In all the years of buying cars, I've never said this before, "This was an amazing experience!" Jake was so professional and more importantly respectful of my wishes. I never had to deal with a sales "p before, "This was an amazing experience!" Jake was so professional and more importantly respectful of my wishes. I never had to deal with a sales "pitch" and the transaction couldn't have been any easier. I highly recommend Audi Glenwood Springs dealership! Thank you! More
Alex was beyond exceptional! He was professional, knowledgeable and made the transaction seamless. I told him exactly what I wanted and my new car was delivered 3 days later. Great customer service - knowledgeable and made the transaction seamless. I told him exactly what I wanted and my new car was delivered 3 days later. Great customer service - he deserves 10 stars! More
First off, I did not buy my audi from them, I had a traumatic event happen with my Audi I had purchased in South Dakota. Glenwood Springs Audi went above and beyond to help me even though the dealershi traumatic event happen with my Audi I had purchased in South Dakota. Glenwood Springs Audi went above and beyond to help me even though the dealership in South Dakota was going to be the dealership to fix the problem that happened to my vehicle. I had to tow my vehicle 95 miles to Glenwood springs. Needless to say I left many items in my car that I needed to get before I made the drive back to South Dakota. I will say this, if it wasn't for Chris Truax I would NOT have recieved the going the extra mile service. He is compassionate, empathic and a true asset to the dealership. He never made me feel like an inconvenience. He was understanding and didn't treat me any less even though the dealership wasn't going to benefit by completing the service work on my car. I cant thank him enough for his compassion. He is a true asset and needs to be recognized for the hard work and extra mile he provided me Megan Feiock More
I can’t say enough about the team at Audi/ VW Glenwood, they are spectacular. Chris Hamlin and Pierce O'Farrill are both so fantastic and made our car buying experience a breeze. The customer service that they are spectacular. Chris Hamlin and Pierce O'Farrill are both so fantastic and made our car buying experience a breeze. The customer service that we experienced was top notch and we are thrilled with our new 2021 VW Atlas. If you are looking for a car, go no further. This is the place to go! We drove in from Denver just to work with this team and couldn’t be happier. Thank you Chris Hamlin and Pierce O'Farrill! More
As always I am very happy with Audi Glenwood Springs dealership. I will highly recommend this dealer to friends & family. Both Chris Truax, the Service Manager and Jon Fruend, GM are very professional a dealership. I will highly recommend this dealer to friends & family. Both Chris Truax, the Service Manager and Jon Fruend, GM are very professional and helpful with anything I truly need. This team makes the process so easy and simple so that it is fun to visit the dealership. Not only do you get text notifications with a video analysis during the service of your vehicle, you also get personal follow up calls when necessary. I have done business with Audi Glenwood Springs for numerous years and it is an absolute pleasure to work with Jon and his team. Kudos to all of you and keep up the amazing work! Henning More
I have been using Audi Glenwood Springs for over 12 years and They have set the bar for excellent service. I trust no one as much! and They have set the bar for excellent service. I trust no one as much! More