Audi Glenwood Springs

Obviously I am a glutton for punishment. 3 years ago I attempted to purchase a car from Elk Mountain however I met a sales person and manager that were incredibly rude and had absolutely no knowledge of t attempted to purchase a car from Elk Mountain however I met a sales person and manager that were incredibly rude and had absolutely no knowledge of the vehicles. After 2 attempts I ended up purchasing my S6 from McDonald Audi as they were extremely knowledgable and amazing to deal with. As I live only a short distance from Elk Mountain I was forced (and I mean forced) to service with a company that will NEVER call you back and perform scheduled maintenance that had already been done on my car, BY THEM i might add, even though I didn't even ask for it, then tried to make me pay for it. Then I met the owner of the dealership in Aspen where I live, Mr. Joel Towbin!! A rather arrogant human being, but a salesman nonetheless. He convinced me to buy a Q5 from his store that I was considering for my wife. We ended up ordering the car despite the fact that they attempted to sell me a used one for $3000 over MSRP and Mike Mason lied and told me the used one had options that it clearly did not have! Why didn't I run you might ask? Because I am a fool and a bit of a push over, plus Joel assured me I would be taken care of. So we ordered a Q5. When the car arrived it was not equipped anything like the car we ordered. So when I confronted Mr. Mason and showed him the printed out option list from the Audi website he accused me of saying that was not what I ordered even though the evidence was in his hand. THEN, after realizing he was caught, he tried to tell me that Audi messed up the order and that one of the 3 options that were supposed to be on the car was not orderable anymore..... ANOTHER LIE!! (I called Audi help desk and they assured me that the option has always been orderable). Like an idiot we took the car anyway that took 5 months to arrive (They only take 3 months btw). That day we were told that Mr. Towbin was out of town in Florida or something. As I tried to call Mr. Towbin since April, he has never returned my call.... surprise surprise. Then I saw him a couple of weeks ago and tried to re-introduce myself and he literally shooed me away!!! My advice: STAY AWAY! These people are liars and cheaters!! Mr. Mason and Mr. Towbin I have one word for you.... KARMA More

My experience with Elk Mountain was absolutely unbelieveable compared to past experiences with other dealerships around the country. Mike Mason and Mr. Nostrom were friendly and willing to aid me unbelieveable compared to past experiences with other dealerships around the country. Mike Mason and Mr. Nostrom were friendly and willing to aid me in every aspect of the purchase of my new Audi and they answered all of my questions prior to my purchase and I no longer dread looking for my next vehicle, since I would now never buy another vehicle except from Elk Mountain. Since my purchase, Jay in service has kept up the high level of customer service and experience level. I am greeted like family everytime I walk into the dealership and would highly recommend Elk Mountain Motors to anyone needing a car or service. Thank you for all the help and professionalism that the dealership staff has provided me. Erica Sillery. More