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Audi Glenwood Springs
Glenwood Springs, CO
256 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 256 reviews
March 31, 2015
Great Customer Service Buying my new car through Glenwood Audi was without question the best auto purchase experience I've had. Everyone was genuinely interested and engagi Buying my new car through Glenwood Audi was without question the best auto purchase experience I've had. Everyone was genuinely interested and engaging with my questions and concerns. I initially contacted the dealership via the internet, and they got back to me the same day. They helped me along each step in the process, and were very prepared upon my arrival to the store. This made the processing time very short, and I was quickly in the car with Alex learning about all the bells and whistles of the new car. I'm not sure when I'll be in the car market again, but when I am, it won't take long for me to know where I'll go first! More
by ehlias
Employees Worked With
Bridgett in Finance, Alex Feller, Jeff Hummel, Corstiaan Westerhuis, Bridget Ryan
February 23, 2015
Above and Beyond Alex, Ronnie, and the rest of the team made my car purchase painless and fun! They take a lot of pride in what they do and stand behind their produc Alex, Ronnie, and the rest of the team made my car purchase painless and fun! They take a lot of pride in what they do and stand behind their products! I bought a used car - as is. After taking my car home, we noticed the windshield had a defect it. They happily replaced the windshield (since it had been replaced prior to my purchasing it and was still under warranty) and even came to my place in Gypsum to pick it up so I didn't have to take time out of my day to have it replaced. That's going above and beyond! Thanks so much! More
by bethany
Employees Worked With
Alex Feller
February 16, 2015
Pleasant experience My husband and I stopped in late on a Friday night recently to look at a Q5. Alex warmly greeted us and immediately had us test driving a car. Though My husband and I stopped in late on a Friday night recently to look at a Q5. Alex warmly greeted us and immediately had us test driving a car. Though it was late in the day, he didn't make us feel rushed and took time to answer all of our questions. We appreciated his enthusiasm and knowledge of the Q5 and though we did not end up buying that particular vehicle, we worked with Alex over the next couple of weeks to purchase another Q5, which we love. Alex, Jeff and Ronny were all great to work with at the dealership and made it a very pleasant experience. More
by racholt
Employees Worked With
Alex Feller, Jeff Hummel
January 17, 2015
Excellent Dealer...above and beyond when I had issue! Came to test drive an A6 Avant and loved it. Our bank couldn't get us in the car but their finance team did (at 3 points lower!) When I noticed a mi Came to test drive an A6 Avant and loved it. Our bank couldn't get us in the car but their finance team did (at 3 points lower!) When I noticed a minor oil leak around the valve covers they took it back and replaced both without so much as a dime out of my pocket! Keep in mind this was an "as-is" purchase and they are under no obligation to do anything. Alex was informative and very knowledgeable about the vehicle. I was even invited back to go over all of the cars features at a later date because I was in a rush to get to work. Something tells me I will be looking to upgrade in a few years when my daughters are of driving age. More
by gknapp17
Employees Worked With
Alex, Ronnie, Alex Feller
April 29, 2014
Great Dealer! Great Car! My husband and I pulled off at Elk Mountain Motors on our way through Glenwood to see what used AUDI and VWs they might have in stock. Upon first look My husband and I pulled off at Elk Mountain Motors on our way through Glenwood to see what used AUDI and VWs they might have in stock. Upon first look they did not have what we were searching for (a used Audi or VW wagon, or small SUV with 4 wheel drive) This vehicle would be replacing my front wheel drive 2007 VW Passat Wagon that I LOVED but I needed 4 wheel drive. I test drove a 2012 Audi Q5 with 14k miles, but quite honestly it was out of our price range, we were looking for something with more miles and a lower price tag. We were about to drive away when the Manager Jason realized he had just the vehicle for us that was not physically on the lot, we had to wait a bit for it to arrive, but when it did, he was right! It was my dream car - a black with cinnamon leather interior 2011 Audi Q5 with 50k miles. We drove it, we negotiated my trade in, got an incredible percentage rate through them, and in the end bought it! Everyone was wonderful and we drove away in a truly amazing vehicle. A BIG THANK YOU to all at Elk Mountain Motors! More
by aurajones
Employees Worked With
Jason Wilenski, Andrew and Sara
January 26, 2014
My son and I came to test drive an Audi We ended up My son and I came to test drive an Audi We ended up after a long afternoon- leaving for lunch and to discuss- driving off in our beautiful midnight b My son and I came to test drive an Audi We ended up after a long afternoon- leaving for lunch and to discuss- driving off in our beautiful midnight blue Audi. This was the first car we loved when we arrived. The team worked diligently to see if there was a way to make this work. It was not easy and they had great synergy and teamwork and made the experience fine and comfortable for us. More
by pjbronsonphd
Employees Worked With
Rob Stokvis, Chris Hamlin, John ( financial mgr)
November 12, 2013
I was at our vacation home in Clark,Colorado (north of Steamboat Springs)when my 2010 Tiguan developed a problem that could only be fixed by a VW dealer. The Tiguan was thus towed to Elk Mountain Motors Steamboat Springs)when my 2010 Tiguan developed a problem that could only be fixed by a VW dealer. The Tiguan was thus towed to Elk Mountain Motors, recommended by the local auto repair facility. . Steve in the service department was professional, prompt, and friendly in discussing and diagnosing the needed repair -- which was then performed speedily. While I was on the Elk Mountain website I looked at their inventory, as I had been considering a new car. I found a great looking certified pre-owned Audi Q5, and made several calls and inquiries about the possibility of trading in my Tiguan.The initial response seemed a little slow; but I then connected with Rob, who turned out to be the salesperson of anyone's dreams. He brought the car the 140 miles to our house, coached me through a lengthy, relaxed test drive which convinced me to buy the car as quickly as I could, had worked out a payment plan with Chris, went through all the literature and due diligence, saved me money with the registration, gave me the keys and journeyed back to Glenwood Springs. Everything he promised to send has arrived. The car is all that I hoped for - and more. Except for that odd lack of interest in my first inquiry, my experience with Elk Mountain was terrific. More
by Annstran
Employees Worked With
Steve(service) Rob (sales)
October 20, 2013
This team all worked so hard to create a dream of mine into a reality! Dreams do come true and everyone truly mentioned did a great job of making that happen. John was so honest and fair with me when disc into a reality! Dreams do come true and everyone truly mentioned did a great job of making that happen. John was so honest and fair with me when discussing price and Chris Hamlin was able to truly make magic happen on the financing end. Nick and Melita were great sales associates and were able to answer my question and if they did not know the found the answer. Jason was encouraging and reached out to see if he or anyone could do anything further to help me get into my dream car. They were accommodating and never too much when they tried to reach out. Truly and A team down there - Thank You Guys!!! I am so so sso grateful! I left in tears, screams, and jumps of HAPPINESS!! They genuinely cared and did all they could to make it work!!! I am so so so grateful! More
by MerrillJ
Employees Worked With
John Schuman - General Manager, Jason Wilensky Pre-Owned Manager, Chris Hamlin in Finance Department, Nick Finley Sales Consultant, Meilta Costoso Sales Consultant
April 28, 2013
We came to Elk Mountain Audi with a general idea of the type of Audi we were interested in. Robert asked a few questions and made a few suggestions based on our input. He showed us a car he felt was a "per type of Audi we were interested in. Robert asked a few questions and made a few suggestions based on our input. He showed us a car he felt was a "perfect fit". It was in the center showroom floor. When we said that we did like the car, he quickly engaged several other staff and cleared the showroom and pulled the vehicle out so that we could drive it. We loved the car but had little time that day and had to leave. Robert did not pressure us but only asked a few basic questions so we could communicate if we felt interested later on. Over the next few days we asked several detailed questions about the car which were promptly answered by Robert. He communicated Elk Mtn's best price along with a total out the door cost and followed with a very accurate monthly payment estimate after offering to help us with financing. We ended up purchasing the vehicle and all costs were as described by Robert. There were NO SURPRISES ! We got great service from the finance manager Chris Hamlin who was also very knowledgeable about the car we purchased. He facilitated a great low interest loan for us and was very nice to work with. Great people make this a great dealership to purchase from! Thanks Robert, Chris... and John ! We'll see you again. More
by macalbe
Employees Worked With
Robert Faraoni
April 10, 2013
Been shopping at EMM for 12 years and each time I visit I am very pleased. Would not hesitate to tell anyone in the market to go there for a VW or Audi. Joel the owner is a super nice guy am very pleased. Would not hesitate to tell anyone in the market to go there for a VW or Audi. Joel the owner is a super nice guy More
by lawaspen
Employees Worked With
all of them, great folks, highly recommended
