Audi Glenwood Springs

Lordy, where to start. .. Purchased a Q4 eTron October 2022. Sprung for the $900+ service contract. 6 months or so later, our instrument display indicated that we needed ser .. Purchased a Q4 eTron October 2022. Sprung for the $900+ service contract. 6 months or so later, our instrument display indicated that we needed service. Called the service dept. Was informed that the 6000 miles we had on the car was not enough to warrant the service. Not sure of the date, but, as part of a recall and service visit for, I believe, side airbags, they turned off the service indicator. Again, unsure of what recalls were being fixed when, my visits with the service dept. were problematic. After waiting an entire morning for MMI firmware upgrade and firmware upgrade for the battery control module, they informed me that the download would take the rest of the day. Made arrangements to come back yet another day to finish up. March of 2024, received recall notice for 220 V. charging cable and reprogram charging unit. Charging cable is on back order. This past week I got a recall notice for the headlight control unit. (I know, I know... that's a lot of recalls...) Made an appt. with service writer to have the recall addressed and a service done (apparently, there were now enough miles on the car. The writer arranged for me to have a loaner as it was to be an all day affair. When I arrived the morning at 8:30, a different service writer informed me that the service had been done at the previous appt. and that the loaner car had to be returned by noon. Having already arranged by schedule around the original appt. parameters, I was forced to abandon ship and just take the car home. In comparison with other local service depts., their service is abysmal. I'm a retired auto tech who also spent time as a service writer and manager, and I would NEVER have treated a customer the way I was treated. I cannot, in any kind of good faith, recommend Glenwood Springs Audi. The superfluous $900+ service contract they talked me into is effectively useless. Don't sucker for it. And it boggles the mind that Glenwood Springs Audi would have me come in for a firmware upgrade, without already having the upgrade at the dealership, instead, having me come back another day. Audi itself deserves some of the blame, too... It's a strange paradox to own a car that I can locate and turn on the heat with my Apple Watch from thousands of miles away, but the same car requires a dealership visit for something so simple as a firmware upgrade. In a nutshell, I'm sorry to have to flame them this way, but, until they can do better, I cannot remotely recommend Glenwood Springs Audi for sales or service. More

Bought a Q5 Hybrid end of April. Worked for two days. Now can't charge. Have had the car at dealership x 2. Service says it needs a new electronic module, which is back ordered, and Worked for two days. Now can't charge. Have had the car at dealership x 2. Service says it needs a new electronic module, which is back ordered, and there is no projected repair date. The dealership has another, identical car on the lot, but can't trade my new but broken car for it without charging me. After complaining on Google, was told to call the GM. I tried calling him 4 times at two different dealerships. Crickets. Worst new car buying experience of my life. More

I contacted Rob Stokvis last November. He was extremely helpful with the ordering process for my 2024 Audi SQ8. When the car was delivered, Rob walked me through all the systems and help He was extremely helpful with the ordering process for my 2024 Audi SQ8. When the car was delivered, Rob walked me through all the systems and helped me initialize the MMI system. When I encountered some maintenance issues, Connor Hanlon stepped in and monitored the service process from arrival to pick up a few days later. I could not be happier with my experience so far. More

Friendly attention rob is super ✌️✌️and all process is super easy definitely 💯. Great job guys super easy definitely 💯. Great job guys More

Had a great experience working with Christian Joya-Castillon on a home delivery purchase. It was my first time buying a car sight-unseen. Christian was very responsive and helpful. I wouldn't Joya-Castillon on a home delivery purchase. It was my first time buying a car sight-unseen. Christian was very responsive and helpful. I wouldn't hestitate to buy another vehicle from this dealership. More

Albert Teel was patient with my decision making process. I looked at numerous vehicles and drove three. I looked at numerous vehicles and drove three. More

Great dealership that I would highly recommend for friends and family who live in the area friends and family who live in the area More

So helpful, professional, good communication. So happy to have dealt with Rob for the purchase of my Audi Q5. Love the car and Rob made it so easy from the very beginning Thank you! So happy to have dealt with Rob for the purchase of my Audi Q5. Love the car and Rob made it so easy from the very beginning Thank you! More

I had a great experience with Glenwood Springs Audi and the salesperson, Christian. I came in to have my Audi serviced and ended up buying a new Audi that day. Christian drove my serviced car home. Check i the salesperson, Christian. I came in to have my Audi serviced and ended up buying a new Audi that day. Christian drove my serviced car home. Check it out! More

They were accommodating and helped me get into my dream car. There was one issue after I drove it off the lot but they fixed it free of charge. car. There was one issue after I drove it off the lot but they fixed it free of charge. More