Audi Glenwood Springs

Poor customer service My Audi Q5 has been recalled 3 times. The last time we brought it to the dealership’s service department for a recall they refused to reset the oil ch My Audi Q5 has been recalled 3 times. The last time we brought it to the dealership’s service department for a recall they refused to reset the oil change indicator. We had our oil change done locally since we live over an hour away and only the dealership can reset it. More

Follow up after purchase Alex Feller was very professional & helpful. Great asset to the company! Everyone at Glenwood Audi was friendly,quick & bent over backwards to help. G Alex Feller was very professional & helpful. Great asset to the company! Everyone at Glenwood Audi was friendly,quick & bent over backwards to help. Great service! More

2000 AUDI A4 QUATTRO COMPLETE OVERHAUL EXCELLENT STAFF. EXCELLENT WORK.. SERVICE WAS DONE ON TIME AND AS PROMISED. FAIR PRICES FOR THE QUALITY OF WORK. I FIRST TIME WITH AUDI. I DID A COM EXCELLENT STAFF. EXCELLENT WORK.. SERVICE WAS DONE ON TIME AND AS PROMISED. FAIR PRICES FOR THE QUALITY OF WORK. I FIRST TIME WITH AUDI. I DID A COMPLETE RESTORATION OF MY 2000 AUDI A4 QUATTRO More

Excellent experience We had a great experience working with Alex and the entire team at Audi. We ordered a new 2018 Q5 to our specifications and are so happy with the serv We had a great experience working with Alex and the entire team at Audi. We ordered a new 2018 Q5 to our specifications and are so happy with the service and the entire process. We traded in our old Q5 and will definitely go back for any other Audi purchases! More

New car purchase What a wonderful experience. Alex Feller sold us a new 2018 Q5, was right on target with info, pricing,and options that would work best for us. He kep What a wonderful experience. Alex Feller sold us a new 2018 Q5, was right on target with info, pricing,and options that would work best for us. He kept in touch and delivered the car exactly as we ordered it and early.too. He was a pleasure to deal with. Financial matters were handled by Mike Sauve who was friendly and professional. He explained every document and option without any pressure to purchase. He made everything go smoothly. The best purchase ever. The last person that made our transaction go easily was the Manager Jeff Hummel. He made us feel that the car purchase was important to him personally as well as the dealership and he would always be available if there were any problems. Every aspect was Five Star and I recommend this dealership and Jeff, Mike and Alex, you won't be disappointed. Bernie & Suzanne More

Alex and Jeff at Audi Glenwood Springs is a must!!! We called into Glenwood Springs Audi to look for an AWD vehicle since we live in Ouray, Colorado. We were greeted by two amazing gentleman, Alex and We called into Glenwood Springs Audi to look for an AWD vehicle since we live in Ouray, Colorado. We were greeted by two amazing gentleman, Alex and Jeff. Alex was very knowledgeable and wasn't pushy like other dealers we've come across. You could tell that he loves what he sells and believes in Audi. He made our experience enjoyable and I would recommend him to family and friends. Jeff is his sales manager, and he was another pleasant surprise to our experience. He is very personable, knowledgeable and sincere in helping us find our 2016 TTS Coupe (which we bought!). I know that when the time comes to buy another vehicle, Alex and Jeff will be the first team we call to help us. I have the utmost confidence that they will supersede our expectations. More

Awesome help on Holiday weekend! On Saturday of Memorial Day weekend at 4:00 p.m. driving through Glenwood Canyon, my BMW X5 diesel out of nowhere suddenly lit a warning light saying On Saturday of Memorial Day weekend at 4:00 p.m. driving through Glenwood Canyon, my BMW X5 diesel out of nowhere suddenly lit a warning light saying I had incorrect exhaust fluid and engine start would not be possible in 200 miles! Go to the nearest dealer!! Faced with abandoning our Memorial weekend vacation plans or not getting back to Denver, I googled and found Audi Glenwood Springs. 4:30 on Saturday afternoon, Chris, the Service Manager interrupted his own holiday plans and personally re-filled our diesel fluid, checked the service codes on the computer and confirmed we could enjoy our holiday weekend as planned and make it back to Denver! Thanks so much for the last minute help on a holiday weekend. But most of all, for giving us peace of mind so we could have a fabulous trip! More

I call it the car resort This was my 3rd visit to Glenwood Audi service center. Professional friendly service desk with Duane and Natasha , timely, communicative. Even better This was my 3rd visit to Glenwood Audi service center. Professional friendly service desk with Duane and Natasha , timely, communicative. Even better is the comfortable clean waiting area with bottled water & coffee , and an awesome bike & hiking path along the Colorado River just outside the door. Drop off your car ...crusie the showroom and check out new RS8.... answer your emails on the wi-fi with a some bottled water in the comfy waiting room ... if its nice go outside and take a scenic walk along the river path. Like I said .... this is not your average car garage ... this is the car resort. cheers. BW More

Fantastic, laid back dealer! This dealership has one of those excellent no-hassle experiences, where you are told straight forward and honest information while cutting though the This dealership has one of those excellent no-hassle experiences, where you are told straight forward and honest information while cutting though the pain of the typical dealer experience. I worked with Alex and I must say that he is by far the best salesman I've dealt with over the years. I highly recommend going to this dealership first - even consider buying your next car remotely and having them ship the car to you if they are too far to travel to. More

Excellent Service by All We were desperate for a car and found a low-milege Audi Allroad that was 3 years old. The sales staff sent pictures quickly and Alex Feller was fast a We were desperate for a car and found a low-milege Audi Allroad that was 3 years old. The sales staff sent pictures quickly and Alex Feller was fast and responsive to help us fix the small problems that we were not happy with. He worked quickly and I was able to pick up the car within three days. They certified the car and came under the price for the certification by 300 dollars. I was concerned about one of the wheels that was slightly damaged and he replaced it before I got there. The car drove like a luxury foreign vehicle, and was everything I was hoping for. Financing with Mike Suave was enjoyable and relaxed, all papers were in order and he even found a $500.00 rebate for us that we were not expecting! I asked them to keep the car out over night so when I arrive I could see how it started in the cold. This was not customary, but they were thrilled to accommodate my request. I was also concerned about the defrost system in Audi's but I am very pleased to say I have had no problems with this even during the first three days of epic snowfall. Alex sat with me and "held my hand" while I figured out my new car. He was available for many questions over the phone and even called me back on a Sunday (his day off) to talk with me about a floor mat that was not included at the time of sale. He had the mad mailed to me since I was over 4 hours away. Overall, I am thrilled about my experience and I look forward to working with them for the next three years until my warranty expires. More