Audi Glenwood Springs

Very accomodating, try to do service so as wait time minimal Have owned Audi's since 2002. Love the cars.The dealership is very accommodating as to service and sales. Everyone at dealership is polite and sincere Have owned Audi's since 2002. Love the cars.The dealership is very accommodating as to service and sales. Everyone at dealership is polite and sincerely wants to please the customer. More

Great Service I've always (over 4 yrs) had very good service from this dealership. They are quick and professional. They try very hard to meet your schedule requi I've always (over 4 yrs) had very good service from this dealership. They are quick and professional. They try very hard to meet your schedule requirements. More

My 2014 Audi Q5 experience Thanks Chris for the opportunity to respond to your request. Since all of the service on my vehicle has been done at your location, my contacts have Thanks Chris for the opportunity to respond to your request. Since all of the service on my vehicle has been done at your location, my contacts have been with Duane, and now with Zak. Both have been excellent to work with and I can only heap praise and complements on my experience them and others in your staff You also mentioned other Audi dealers in general and following is my most recent experience. My last service with you was on August 15, 2018. However less than a month later while traveling on US Hwy 95 between Quartzite and Yuma Arizona, the Q5 died. With no power steering or P brakes I did get to the shoulder to stop. There was no sputtering or other indications of problem, it just quit. The EPC light was on as was the orange engine picture. so the instructions are to get to the nearest Audi dealer. The temperature was 104 degrees. Fortunately 911 answered and I was able to arrange for a tow to the San Diego dealership the next day.Sept 14. Since I had business in San Diego over the weekend I George the customer service rep who advised that the necessary parts would have to come from Los Angeles. Without going into total detail, I was notified on Thursday Sept 20 that parts would have to be shipped from Germany,parts that would not arrive til the week of Sept 24. I did speak to Zak who said that the EPC light could mean many things. I did contact Audi America on Sept 19 who said they would try to assist the dealer in finding parts. I am now back in Vail with a rented vehicle awaiting word about the Q5. My last contact with San Diego Audi was Friday September 28 with more advice that parts were still not available. San Diego has now had the car for 16 days with no advice on an expected repair date. My thoughts when the engine quit on 13 Sept was how lucky I was to not be passing another car on US 95.on this two lane road with high speed traffic in both directions. I apoligize for the above essay. My concern is not with your dealership, but with the Safety issue with the Q5. More

Another great experience at Audi of Glenwood Springs I always enjoy having my Audi Q-7 serviced with Zach and the professional team at Audi of Glenwood Springs. Everything was done right and on time as p I always enjoy having my Audi Q-7 serviced with Zach and the professional team at Audi of Glenwood Springs. Everything was done right and on time as promised. They are a pleasure to work with. More

Audi service The service staff was polite and informative. Since the maintenance was going to take a couple hours, we were lent a courtesy vehicle to spend some ti The service staff was polite and informative. Since the maintenance was going to take a couple hours, we were lent a courtesy vehicle to spend some time in Beautiful Glenwood. More

Excellent service and treatment Whether purchasing or having car service, all my experiences have been more then positive. Always willing to answer and deal with any questions I have Whether purchasing or having car service, all my experiences have been more then positive. Always willing to answer and deal with any questions I have. More

Love Audi Zac is so helpful and the waiting facilities are great...charging station for devices, Comfy seating, WiFi, Royal is a delight if you need a ride! Zac is so helpful and the waiting facilities are great...charging station for devices, Comfy seating, WiFi, Royal is a delight if you need a ride! More

Mixed bag We have had trouble with this dealership’s service department after years of great service. It has been a major disappointment as we are long time Aud We have had trouble with this dealership’s service department after years of great service. It has been a major disappointment as we are long time Audi owners (more than one and our only cars owned after disappointment with the US makers). After two years of trying to get recall done they finally had the part. We were even encouraged to trade in a vehicle needing a recall before when it have super low mileage and was in excellent condition. I think they are trying to change but am not convinced since they have such a large population of 1%ers who buy at their dealership. The regular people (like us) don’t seem to count. More

"AWESOME" "AIWAYS" ready to solve any problems with my car. "ALWAYS" dealing with a service person with a helpful positive attitude. "ALWAYS" satisfied as a c "AIWAYS" ready to solve any problems with my car. "ALWAYS" dealing with a service person with a helpful positive attitude. "ALWAYS" satisfied as a customer. Simply ....I like this dealership. It's a pleasure to do business here. What else could one ask for. More

It's All About Service There are two phases to the dealer/buyer experience: 1) selecting and purchasing your car; 2) having your vehicle serviced. The purchase may take a fe There are two phases to the dealer/buyer experience: 1) selecting and purchasing your car; 2) having your vehicle serviced. The purchase may take a few hours, though often much less time. In my case, Ed Costie and Jeff Hummel could not have been more professional on the sales side--a satisfying experience all around. For me, however, it's the service experience that's even more important. After all, you interact with the service department multiple times during your car ownership. The service team at Glenwood Audi is professional in every way, meaning easy to work with, well organized, nice, efficient, and fast. I hope to make as few visits to the service department as possible (and I assume that will be the case, knowing the quality built into every Audi, but when I do need service, I know it will be excellent. And Ed and Jeff will swing by the waiting room to say hi. Even the head of finance came by to say hello. More