Audi Fresno - Service Center

Audi 2.0L Diesel Second Modification My Audi A3 was the first 2.0L engine Audi Fresno had performed the second engine modification on. It took longer than the prescribed time because 30, My Audi A3 was the first 2.0L engine Audi Fresno had performed the second engine modification on. It took longer than the prescribed time because 30,000 miles and heat made several bolts more difficult to remove. As well, the prescribed time - as recommended by Audi - to complete the service was shorter than servicing actually required. (Of note: the servicing requirements between 3.0L and 2.0L engines are different. Audi Fresno has done more 3.0L modifications than 2.0L.) My expectation was that I'd have the vehicle returned the same day, but unfortunately, it took them two full days. Despite the delay the service department took great care of me in the meantime by keeping me informed and by providing a loaner vehicle. I have no doubt the servicing of my vehicle will make a shorter visit for future customers. The customer service I've received at Audi Fresno on many occasions is a reason for me to purchase more Audi vehicles in the future. More

Feeling special Every experience has been welcoming! Your greeted right away with great attitude's, making you feel as if your important. I'm so happy that I was able Every experience has been welcoming! Your greeted right away with great attitude's, making you feel as if your important. I'm so happy that I was able to buy a car with this company, I'm very happy so far. More

Air conditioner service Awesome customer service. Even though the service department was busy, Shane did not act like he was too busy to address my service request. Great att Awesome customer service. Even though the service department was busy, Shane did not act like he was too busy to address my service request. Great attention to customer service. More

Great service Everything done as per quoted properly and great customer service as usual! They are the only shop, and Jeff is the tech that works on my Porsche's. Everything done as per quoted properly and great customer service as usual! They are the only shop, and Jeff is the tech that works on my Porsche's. More

Excellent service at a high price Dealings with Shane Atkins has always been great. Quality of service is excellent from moment of arrival to departure. However, be prepared to pay Dealings with Shane Atkins has always been great. Quality of service is excellent from moment of arrival to departure. However, be prepared to pay top dollar for it. More

First service for my new car. I spoke with Shane over the phone to make my appointment. He was very helpful and polite. I was able to make the appointment for the day and time I r I spoke with Shane over the phone to make my appointment. He was very helpful and polite. I was able to make the appointment for the day and time I requested along with reserving a loaner car. Daniel helped me on the day I brought the car in for its Service. He was very friendly and provided great service. More

Awesome Staff and services We always had best experience at Audi Fresno. Very friendly staff and best services. Shane from Audi Fresno is always there for us when we need any h We always had best experience at Audi Fresno. Very friendly staff and best services. Shane from Audi Fresno is always there for us when we need any help. More

Excellent Timely and professional. Very easy drop off and pick up. Also very detailed with services that need to be done. Everything was smooth and finished on Timely and professional. Very easy drop off and pick up. Also very detailed with services that need to be done. Everything was smooth and finished on time. More

Service Repairs Shane Atkins was very instrumental in assisting me with my insurance company challenges, and getting me back into my car as quickly as possible. Very Shane Atkins was very instrumental in assisting me with my insurance company challenges, and getting me back into my car as quickly as possible. Very responsive, and courteous, and provided great customer service. I would highly recommend Audi Fresno. More

BEST service department ever I continue to rave to my friends about this service department. They ROCK. And if you get the chance ask to work with Shane Atkins. I continue to rave to my friends about this service department. They ROCK. And if you get the chance ask to work with Shane Atkins. More