Audi Fresno

After three bits of misinformation it was strike three! On the positive side I was impressed with the Audi SUV line but after being quoted a price via the internet which was not honored upon arrival we had On the positive side I was impressed with the Audi SUV line but after being quoted a price via the internet which was not honored upon arrival we had our doubts but continued to negotiate. Then we learned the vehicle did not have the option we were told it had. Lastly the warranty we were told came with the vehicle was again a piece of bad information. The last incident was not disclosed until I asked for the warranty in writing as we were about to cut the check. Needless to say we walked and bought at another dealership. My only regret is there was not another Audi dealership in the general area as we ended up buying a competing make. More

Awesome Service Center! The Audi service guys are awesome! Every time I’ve had to take my Audi in to get serviced, the service department made the process smooth and stress-f The Audi service guys are awesome! Every time I’ve had to take my Audi in to get serviced, the service department made the process smooth and stress-free. They are all very friendly and professional! I would definitely recommend to my family and friends. More

Dealer Great dealership and sales people. Chris was a great salesmen, I would recommend this dealership as well as Chris, i got a good deal on my Q5. Great dealership and sales people. Chris was a great salesmen, I would recommend this dealership as well as Chris, i got a good deal on my Q5. More

Truly An Exceptional Service Department Once again my TRUST in Timely & Cost of my vintage 1987 911 Cab, was meet with Superb Service by Chris and Bryan. Thank You RJ Once again my TRUST in Timely & Cost of my vintage 1987 911 Cab, was meet with Superb Service by Chris and Bryan. Thank You RJ More

Great service Very friendly atmosphere and good deal .chris is very good salesmen and he makes very good deals.i will recommend Chris to my friends to buy car Very friendly atmosphere and good deal .chris is very good salesmen and he makes very good deals.i will recommend Chris to my friends to buy car More

Took my 2016 Porsche Macan S in for a service and tire chang Great service from service advisor Bryan Serpa....personal, professional, answered all of my questions AND gave me a loaner car even though I did not Great service from service advisor Bryan Serpa....personal, professional, answered all of my questions AND gave me a loaner car even though I did not buy the car from them👍. Everyone I encountered was friendly and knowledgeable! More

Excellent customer service!!!! They did awesome work all on time and well thank you, for sure I will be here for all my car services, see you soon!!! They did awesome work all on time and well thank you, for sure I will be here for all my car services, see you soon!!! More

Some departments are better than others After an initial horrible experience, which was not the fault of the dealership, the staff was quick to remedy the situation. After this event the st After an initial horrible experience, which was not the fault of the dealership, the staff was quick to remedy the situation. After this event the staff was very good about keeping us informed of the process and appeared to doing what they could to remedy the situation quickly - and it was quickly resolved. We were told when we picked up the car that someone would be in contact with us to go over the technology in the car. Three weeks after delivery of the car we had an appointment to have Resistall applied. When I made the appointment I asked that I also be scheduled for a meeting with the "technologist" to go over the car's technology. When I picked up my car after the Resistall application the technologist was busy with another customer. I hung around for a while and finally left. Four weeks to the day after we picked up the car, I get an email from Adam, the technologist, telling me to let him know of a day and time I would like to come in and have him go over my car's technology. I returned his email a few days later with a possible day and time I would like to come in. That was almost 3 weeks ago and I still have not heard back from Adam. This would have been a 5 star review had it not for Adam dropping the ball. applied. More

Customer service Sean had excellent communication with us during the process of buying Audi q7. He takes time to explain all the details we need to know about Audi. Ev Sean had excellent communication with us during the process of buying Audi q7. He takes time to explain all the details we need to know about Audi. Everything was done timely. More

customer servive AUDI staff are great this includes the new GM,Rohit,Mariah.J, I would give them more stars if they were that option they help me out in all my needs i AUDI staff are great this includes the new GM,Rohit,Mariah.J, I would give them more stars if they were that option they help me out in all my needs in a timely manner very impressed! More