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Audi Fremont - Service Center

Fremont, CA

4.4
143 Reviews

143 Reviews of Audi Fremont - Service Center

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April 13, 2021

Very organized, clean with professional people. Front desk person AJ was very nice, efficient and knowledgeable in his work . They finished work on time and I was able to pick up my car the same day More

by Puranham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AJ
Apr 15, 2021 -

Audi Fremont responded

Hello, Thank you for business and the opportunity to serve you! Our team at Audi Fremont cares greatly about the guest experience and is happy to hear of the amazing efforts AJ and our team put forth seeing that service needs were attended to with the utmost of care. It is our greatest hope to continue this amazing support and service throughout every interaction you have with us. Kind Wishes, Your Friends and Family at Audi Fremont

March 31, 2021

First and foremost I would like to thank David from the service department thank you. I had an excellent experience with the service department. The people there are very nice and experienced. Also the man More

by MTorres
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David de la Torre
Apr 01, 2021 -

Audi Fremont responded

Hello, Thank you for your genuine 5 star review and allowing our talented service team the opportunity to serve you! We are grateful to be a part of the care and maintenance for your beautiful Audi and appreciate you taking the time to recognize David and our team for the dedication to providing the ultimate level of service! Best Wishes, Your Friends and Family at Audi Fremont

March 19, 2021

Alfred was very courteous and helpful when I took my car in for the first service since I purchased it. He processed the service order quickly and had me in a loaner car in 10 minutes. I got updates via tex More

by JD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alfred Pearson
Mar 19, 2021 -

Audi Fremont responded

Hi JD, Thank you for being a loyal guest to our team at Audi Fremont and sharing your wonderful 5 star recommendations! We are truly grateful to have earned your business and thrilled to know you had another wonderful experience working with Alfred at your first service visit! It is our greatest hope to continue this excitement throughout your ownership experience and every interaction you have with us. Kind Regards, Your Friends and Family at Audi Fremont

March 13, 2021

An outstanding experience, from arrival through vehicle pick up after service completed. The service are was sparkling clean, neat, well lighted and very organized. Our service advisor, Frank Santos was More

by jimtam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Santos
Mar 18, 2021 -

Audi Fremont responded

Hi, All of us at Audi Fremont are so thrilled to have the opportunity to be a part in assisting you with the care and keep of your vehicle. It is wonderful to know of the great support and detailed service you receive while working with Frank and how much you enjoyed our beautiful facility. We are grateful to have earned your business and recommendations! Kind Wishes, Your Friends and Family at Audi Fremont

March 11, 2021

Exceptional service from the time you drive up to pick up. Audi service reps are professional, prompt and reliable. I received an email with details of the service prior to pick up More

by Jill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alfred Pearson, Antonio Vera
Mar 11, 2021 -

Audi Fremont responded

Hi Jill, We greatly appreciate your positive review and thank you for the 5 star rating! Guest satisfaction is very important to us and so is your feedback. We are truly grateful for your business and loved reading about the great efforts put forth by our service team! Best, Your Friends and Family at Audi Fremont

March 01, 2021

The dealership is clean and has very welcoming fill. Employees are friendly and professional. They seem to go out of there way to make sure that your needs have been met. More

by cmoore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Antonio Vera
Mar 01, 2021 -

Audi Fremont responded

Hello, Our team was pleased to read that you found our dealership to be the most welcoming & professional! We take great pride in serving our guests well and we are grateful to have earned your business We look forward to serving you for many years to come! Best Wishes, Your Friends and Family at Audi Fremont

February 25, 2021

Very friendly service personnel... I felt they valued me as an Audi owner. They took the time to communicate the issue with my vehicle in a manner that was clear. More

by Dan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antonio
Feb 25, 2021 -

Audi Fremont responded

Hello, We absolutely value your feedback and thank you for the 5 star rating for our talented service team! Our team take greats pride in seeing that our guests are provided with a thorough knowledge of their repairs, prompt service and a seamless experience! We are so pleased to know about yours! Thank you for your business and thoughtful recommendations! Warm Regards, Your Friends and Family at Audi Fremont

February 11, 2021

Your service advisor David De La Torre was outstanding Your service advisor David De La Torre was outstanding knowledgeable very professional and respectful was a pleasure dealing with him. Will be bac More

by Rfroadman1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Stevens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David De La torre. Great service at your dealership.
Feb 12, 2021 -

Audi Fremont responded

Hello, Our team was extremely happy to read that David De Le Torre listened to your needs, utilized the utmost professionalism, outstanding knowledge ensuring he delivered an outstanding service experience! We are incredibly grateful for the opportunity to serve you and thrilled to have your 5 star recommendations! Kind Regards, Your Friends and Family at Audi Fremont

January 24, 2021

Frank, my service advisor took excellent care. My car was availlable in less than 2 hours. I waited with coffee presented to me by him obtained from Starbucks. More

by wilwy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alfred Pearson
Jan 26, 2021 -

Audi Fremont responded

Hello, Your future recommendations for Frank mean the world to us! Thank you for sharing your 5 star review! Going above and beyond is deep within our culture, and Frank is certainly a shining example of someone who cares about the experiences they deliver every single day. We wish you many happy miles ahead! All the Best, Your Friends and Family at Audi Fremont

January 13, 2021

I took my car in for service and My service advisor was David De La Torre. He’s super helpful, he took care of me by putting me in rental car while mine was getting worked on, He kept me updated with every More

by Emerson Marroquin
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
David De La Torre
Jan 13, 2021 -

Audi Fremont responded

Hi Emerson, We absolutely value your feedback and thank you for the 5 star rating! We are happy to hear that David was able to assist you in a swift and communicative manner and the his helpfulness getting you situated with your loaner. We look forward to providing you the same great service experience again at your next scheduled visit! Warmest regards, Your Friends and Family at Audi Fremont

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