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Audi Fremont - Service Center

Fremont, CA

4.4
143 Reviews

143 Reviews of Audi Fremont - Service Center

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October 04, 2021

Antonio is the best! Really knows what’s he doing and he help me out tremendously. More

by Vuthy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antonio Vera
Oct 04, 2021 -

Audi Fremont responded

Hi Vuthy, It's really rewarding hearing that Antonio was able to assist and provide you with amazing service throughout your recent visit with us. Guest satisfaction is our highest priority and we are thankful for your kind feedback. We'll be sure to pass along the kind words expressed on your behalf. Thank you for allowing us the opportunity to earn your business and we're looking forward to welcoming you again soon! All the Best, Your Friends and Family at Audi Fremont

September 29, 2021

We received a warm welcome upon arrival and had an informative conversation with the service representative. The service was completed in a timely fashion. We were pleased that the service department More

by Dorothy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David de la Torre
Sep 30, 2021 -

Audi Fremont responded

Hi Dorothy, Seeing that our guests receive the highest level of service and care is our top priority! It is wonderful to know of the amazing level of service David offers while attending to the needs of your vehicle. We want to ensure our guests are well informed and confident in the services being performed throughout the service process and really appreciate you sharing such genuine insight. All of us at Audi Fremont are grateful to have earned your business and look forward to welcoming you back! Well wishes, Your Friends and Family at Audi Fremont

September 25, 2021

The service was top notch. The people were very friendly and informative about my service issues. I would recommend this place for all my services. More

by aguilar3117
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Santos
Sep 27, 2021 -

Audi Fremont responded

Hi Aguilar3117, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your service visit and appreciate you complimenting our level of professionalism. We're looking forward to welcoming you again soon! All the Best, Your Friends and Family at Audi Fremont

September 23, 2021

Peter Clark very friendly, great communicate, Peter let me know what work to be done and what need to be done in the future. Follow up and inform when the car is done. More

by tonytran
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2021 -

Audi Fremont responded

Hello Tonytran, It's really rewarding hearing that Peter Clark was able to assist and provide you with outstanding service throughout your visit with us. We put customer experience and satisfaction as our priority, your review reaffirms the hard work we put in everyday! Thank you for allowing us the opportunity to earn your business and we're looking forward to serving you for many years to come! Please feel free to reach out to us if we can be of any further assistance to you now or in the future. Take Care, Your Friends and Family at Audi Fremont

September 22, 2021

Great communication throughout the process. Dealer underestimated the amount of work needed, but they completed the work nevertheless. More

by Leo
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Peter Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2021 -

Audi Fremont responded

Hello Leo, We greatly appreciate you taking the time to post your 5-stars review! It's wonderful to hear that our team delivered an exceptional experience. Thank you for allowing us the opportunity to earn your business and we're looking forward to working with you for many years to come and are here to help should you need us. Best Wishes, Your Friends and Family at Audi Fremont

September 15, 2021

Joe Nguyen is absolutely the best. He and David always take care of all my service needs. I followed Joe over to Fremont Audi from Oakland Audi because he is that good and we know we can trust him and his More

by oguzman1111
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David De La Torre
Sep 16, 2021 -

Audi Fremont responded

Hi Oscar, Our entire service team greatly appreciates your amazing 5 star review! Your wonderful comments regarding the best service you have with Joe and David are a blessing to our team. We truly consider our guests family and thrilled to know the kind manner the service team attended to you with. Thank you for your business and the opportunity to serve you! Well wishes, Your Friends and Family at Audi Fremont

September 12, 2021

I came in to do an oil change for my A3, frank take care me like usual , he is the one make me come to this dealership More

by dude26hk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank
Sep 13, 2021 -

Audi Fremont responded

Hi there, Thank you for taking the time to leave us your 5 star review regarding your recent service visit! We are happy to hear that Frank has taken great care of you time and time again. We are grateful for your continued patronage and are here for you should you have any questions or servicing needs. Well wishes, Your Friends and Family at Audi Fremont

September 10, 2021

I received excellent service at this dealer. My car was correctly repaired. I had a loaner car, the loaner car that was in excellent condition as well. More

by HS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alfred Pearson
Sep 11, 2021 -

Audi Fremont responded

Hello, Our team is flattered to know that your recent service experience was nothing short of excellent and we truly appreciate you complementing our commitment to ensure that guest receive their car back in tip-top shape! Thank you for the opportunity to serve you! We look forward to assisting you with all of your Audi needs! Well wishes, Your Friends and Family at Audi Fremont

September 04, 2021

My service Coordinator Frank Santos went way beyond my expectations. The loaner vehicle covered all my needs. Thank you for such a great service experience More

by Peter Brodsgaard
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Frank Santos
Sep 07, 2021 -

Audi Fremont responded

Hello Peter, Thank you for complementing our talented team on the level of service you experienced while servicing your Audi! All of us at Audi Fremont appreciate the opportunity to earn your business. Kind Regards, Your Friends and Family at Audi Fremont

September 03, 2021

Yes, but the car was kept for over two days just for a tire change. The rep was nice but not communicative enough. Hard to grab ahold of. More

by Momo Chan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Santos
Sep 07, 2021 -

Audi Fremont responded

Hello, Our team at Audi Fremont understands you have concerns with your recent service experience. Your time is very important to us and we sincerely apologize for the delay you experienced. Please know we will review and discuss your specific concerns with our team to improve upon our daily processes. We hope to have another opportunity to better serve you in the future. Kind Regards, Kimberlee Camargo Reputation and Brand Ambassador Kim.camargo@fletcherjones.com

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