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143 Reviews of Audi Fremont - Service Center
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March 20, 2024
Awesome support and exceeded customer experience from Christopher Pitambara. He so good at follow up with my after service and listened to my feedback. Took care after service issues addressed and I am h Christopher Pitambara. He so good at follow up with my after service and listened to my feedback. Took care after service issues addressed and I am happy about the issue is fixed. 5 Star for him and well deserved for rewards and promotions. Great work Audi and always happy driving. More
by Awesome Support Chris.
Employees Worked With
February 06, 2024
Extremely professional, fast, polite and efficient service. They kept me informed about the whole process and sent me video of the service. Very happy with service. service. They kept me informed about the whole process and sent me video of the service. Very happy with service. More
by payal_sehgal
Employees Worked With
Frank Santos
February 02, 2024
I lease a new Q4 ETron. It’s been nothing but a nightmare. I had already been to the shop at Palo Alto Audi twice and San Jose Audi once. Neither of those dealerships would It’s been nothing but a nightmare. I had already been to the shop at Palo Alto Audi twice and San Jose Audi once. Neither of those dealerships would even try to dig into the problems my car was having. But your service guy that took all my info and the head guy over the department both listened to what I had to say and found my complaints verifiable. They actually spent the time to try to figure out what was going on with my car and then they dug in and did what they could to fix the majority of the problems. They worked with Audi engineers and got some answers. The tech guy at Palo Alto totally dismissed my complaints even when I showed him videos of that was happening in the car. San Jose heard one of the issues when he was with me but then said he couldn’t verify it. So I can’t thank the team in Fremont enough. I’m not keeping my car after the lease is up but the gentlemen I worked with helped me regain faith in Audi. Thanks. More
by KStafford
Employees Worked With
Other Employees :
The manager over the service department that helped me.
November 30, 2023
Very good dealer for vehicle service. Staffs are very friendly. You will get loaner for longer service deadlines. Staffs are very friendly. You will get loaner for longer service deadlines. More
by pragatheesh
Employees Worked With
November 27, 2023
Audi Fremont is the best , I lived in San Jose but when my car need service I chooses Fremont Audi instead of Audi of Steven creek, first Audi Fremont have the best customer service, 2nd service advisor al my car need service I chooses Fremont Audi instead of Audi of Steven creek, first Audi Fremont have the best customer service, 2nd service advisor always helpful and explain all I need to know, not like Steven creek Audi their service so terrible never wanna go back More
by Tony Nguyen
June 26, 2023
Audi Fremont service is a shameful experience! They schedule the appointment for yearly maintenance and keep the car at the service center for over a week untouched claiming to be understaffed. Ge They schedule the appointment for yearly maintenance and keep the car at the service center for over a week untouched claiming to be understaffed. Getting an alternative transport is also a big challenge from them. Not once have they provided me with a loaner vehicle. Earlier, they at least provided reimbursement for an enterprise car rental. But this time in June 23 they straight forward denied of that as well! I don't expect this kind of service from a reputed brand like Audi! More
by rohanganu
Employees Worked With
Nick
May 08, 2023
Very happy with the after sales service. I went for 40k miles service for my Q5 and surely will be back for future service. Loaner was ready and I was told before hand for the time taken for I went for 40k miles service for my Q5 and surely will be back for future service. Loaner was ready and I was told before hand for the time taken for service. Very happy and satisfied with the services. More
by Akhil
Employees Worked With
Peter
December 09, 2022
My review is for the service department at Audi in Fremont, CA. This place has really gone downhill and is a shame to the Fletcher Jones name. The reservation system at this place is a joke. I’ll s Fremont, CA. This place has really gone downhill and is a shame to the Fletcher Jones name. The reservation system at this place is a joke. I’ll save you some trouble: they don’t tell you this up front, but expect your car to take 4-7 days to be serviced. Also, every time I’ve been here, there is a serious shortage of loaner vehicles. So, expect to be without a car for a while. I should have read the other recent reviews here first because many other customers say the same thing. I called to schedule a brake flush and spark plug replacement and asked if it would be okay to drop the car off the night before so that I can pick the vehicle up after work the next day. The individual that scheduled the appointment recommended that I schedule an early morning appointment (7:30am) so that the car can be ready later in the day. I dropped my car off the evening before and was quoted $475 for the spark plug replacement and $298 for the brake fluid exchange ($773 total) by the advisor, Frank. At this premium I expect stellar service but Audi Fremont was a huge fail. I checked on the status of my car the next day around 2pm and was told by the advisor that my car was still in the queue and that it would take a few more days. At no point was I told I’d be without my vehicle for more than a day. Frank called and said that it would take about four days and that their typical backlog was seven days. This place clearly doesn’t know how to manage appointments to ensure clients are scheduled appropriately. Needless to say, I picked my car up the same day without it being serviced (inconveniencing a friend for a ride and hours in traffic). With all the competition in this industry, I have no doubt that I’ll find someplace else that offers better customer care, faster service, and savings. More
by omar s
Employees Worked With
Service Department
July 22, 2022
I went to Audi Fremont for my third service. Scheduling the appointment was easy and hassle free, they provided me with the loaner vehicle. However, the overall experience was not good at all. Scheduling the appointment was easy and hassle free, they provided me with the loaner vehicle. However, the overall experience was not good at all. My car Audi Q3 2020 model is making clucking sounds when I am going over the bumps. This was the second time I gave my car to the dealership for this concern. First time - the technicians were unable to replicate the sound which is understandable and acceptable. However, this time I made sure to perform a road test with one of their employee and he was able to verify the sound. I came home and after a week when I reached out to Audi Fremont - they told me that there is no noise and technicians are unable to hear or replicate the sound in road test. Then I had to again go to their location - I did the road test again, verified the sound and guess what "same person was doing the road test " who did it the first time. They do not have proper communication within their dealership itself and he was joking with me that you could have told them to ask this person about the noise. "If I had to tell them, after doing the road test first time then what was his job and as if I remembered his name" This time I thought that the technicians will be able to find the root cause of the issue. Unfortunately, my service advisor told me that the technician said - "I am being advised by your service tech that the creaking sound is normal" , "The creek was verified and it is normal" -- Seriously!! Is it normal to have creaking sound in a newly bought car having 27k miles???? How come is this normal with a multinational motor brand. More
by rohanron
Employees Worked With
June 01, 2022
Excellent service and great communication Frank did a great job keeping me updated with the car progress great job keeping me updated with the car progress More
by Hmukaled
