Audi Fremont

I had a dreadful customer service encounter while attempting to return my Audi Q3 at the Fremont Audi dealership for end of its lease term. My car was leased through US Bank, which assured me that I attempting to return my Audi Q3 at the Fremont Audi dealership for end of its lease term. My car was leased through US Bank, which assured me that I could return the vehicle at any Audi dealership without a hitch. However, the Fremont Audi dealership couldn't locate my car's VIN in their system to process the lease termination. Rather than resolving the issue themselves, they instructed me to contact US Bank. After spending two hours on the phone with both US Bank and their Dealer Support department, I was informed that the problem lies with the dealership, and they are fully obligated to accept the car and completing the lease return process. Louis Garcia, the manager in charge did not do enough to figure out the issues in their system but instead had me call US bank. I am sharing this review so people understand the dealership is more invested in making sales rather than supporting their customers. More

Awesome support and exceeded customer experience from Christopher Pitambara. He so good at follow up with my after service and listened to my feedback. Took care after service issues addressed and I am h Christopher Pitambara. He so good at follow up with my after service and listened to my feedback. Took care after service issues addressed and I am happy about the issue is fixed. 5 Star for him and well deserved for rewards and promotions. Great work Audi and always happy driving. More

Extremely professional, fast, polite and efficient service. They kept me informed about the whole process and sent me video of the service. Very happy with service. service. They kept me informed about the whole process and sent me video of the service. Very happy with service. More

I lease a new Q4 ETron. It’s been nothing but a nightmare. I had already been to the shop at Palo Alto Audi twice and San Jose Audi once. Neither of those dealerships would It’s been nothing but a nightmare. I had already been to the shop at Palo Alto Audi twice and San Jose Audi once. Neither of those dealerships would even try to dig into the problems my car was having. But your service guy that took all my info and the head guy over the department both listened to what I had to say and found my complaints verifiable. They actually spent the time to try to figure out what was going on with my car and then they dug in and did what they could to fix the majority of the problems. They worked with Audi engineers and got some answers. The tech guy at Palo Alto totally dismissed my complaints even when I showed him videos of that was happening in the car. San Jose heard one of the issues when he was with me but then said he couldn’t verify it. So I can’t thank the team in Fremont enough. I’m not keeping my car after the lease is up but the gentlemen I worked with helped me regain faith in Audi. Thanks. More

Very good dealer for vehicle service. Staffs are very friendly. You will get loaner for longer service deadlines. Staffs are very friendly. You will get loaner for longer service deadlines. More

Audi Fremont is the best , I lived in San Jose but when my car need service I chooses Fremont Audi instead of Audi of Steven creek, first Audi Fremont have the best customer service, 2nd service advisor al my car need service I chooses Fremont Audi instead of Audi of Steven creek, first Audi Fremont have the best customer service, 2nd service advisor always helpful and explain all I need to know, not like Steven creek Audi their service so terrible never wanna go back More

Dante Kanki is an excellent salesperson. He was very detailed and informative about our new Q3. He made it an enjoyable experience. The whole team was great! We recommend Dante at Audi of Fr He was very detailed and informative about our new Q3. He made it an enjoyable experience. The whole team was great! We recommend Dante at Audi of Fremont if you're looking for a new car. More

Since we live in Orange county we will be more inclined to use Fletcher Jones Audi facilities for services. What brought us to Fremont was the superior choice of new A5's on your website. And then, you h to use Fletcher Jones Audi facilities for services. What brought us to Fremont was the superior choice of new A5's on your website. And then, you have advisors such as Dante that are truly exceptional in their knowledge and their commitment to customer satisfaction and assignment completion. You truly have a great team and we regret to be too far away to enjoy them. More

Audi Fremont service is a shameful experience! They schedule the appointment for yearly maintenance and keep the car at the service center for over a week untouched claiming to be understaffed. Ge They schedule the appointment for yearly maintenance and keep the car at the service center for over a week untouched claiming to be understaffed. Getting an alternative transport is also a big challenge from them. Not once have they provided me with a loaner vehicle. Earlier, they at least provided reimbursement for an enterprise car rental. But this time in June 23 they straight forward denied of that as well! I don't expect this kind of service from a reputed brand like Audi! More

Amazing experience with the manager Jim and sales person Wayne.I had been to multiple dealership before signing lease for Audi Q5 with Audi Fremont.I could see professionalism, excellence & competitive pric Wayne.I had been to multiple dealership before signing lease for Audi Q5 with Audi Fremont.I could see professionalism, excellence & competitive price in the market.Awesome dealership.Best experience in buying car. More