Audi Fort Washington

I highly recommend this dealership. I recently stopped in looking to trade in my 2007 A4 but I was not sure if I wanted to lease a new A4 or go with a pre-owned. Chris DiDio worked with me for several ho in looking to trade in my 2007 A4 but I was not sure if I wanted to lease a new A4 or go with a pre-owned. Chris DiDio worked with me for several hours and really took his time to explain the pros and cons of each option. Never once did I feel like he was overbearing or pushy, which is very important to me. He genuinely wanted to make sure I felt good about my decision and that I drove away happy. He succeeded. I ended up buying a 2009 A4 and could not be happier with my purchase - the price, service, and overall experience at Audi Willow Grove was superb(most specifically Chris DiDio). More

Terrible salesperson, but pricing and vehicle sold me. Salesperson never followed up with me and showed a general lack of interest in closing the sale. I bought the vehicle anyway as the A6 sold itself a Salesperson never followed up with me and showed a general lack of interest in closing the sale. I bought the vehicle anyway as the A6 sold itself and pricing was good. Good dealership, but don't use this salesperson. More

From the first call to delivery of a new Audi A7 took about 10 days, completed without visiting the showroom until the day I turned in my 20,000 mile A4 and picked up the new A7. Deciding on the model, s about 10 days, completed without visiting the showroom until the day I turned in my 20,000 mile A4 and picked up the new A7. Deciding on the model, selecting the color of ext/int that I wanted,and the leasing paperwork all on the phone with a patient very experienced salesperson. I have been purchasing or leasing cars for over 50 years and currently lease another car of twice the value of this Audi, and have dealt with the dealerships of luxury autos every few years. No dealership has ever got me back twice, these guys did! More

Very pleasant experience, Lisa was straightforward and willing to work to answer any and all questions. Some standard sales techniques from the managerial staff, but overall very smooth, deliberate, and willing to work to answer any and all questions. Some standard sales techniques from the managerial staff, but overall very smooth, deliberate, and clear negotiation with a high level of focus on customer satisfaction. If the car holds up, it will have been a grade A purchase--the buying experience was a fine start. More

Bill took excellent care of me in an efficient caring and professional manner. He procured a loaner for me when service told me none was available. He helped get me in and out when I needed to be on the ro professional manner. He procured a loaner for me when service told me none was available. He helped get me in and out when I needed to be on the road. If not for him my planned travel would have failed due to car failure. I couldn't ask for more from him as an Audi representative and my salesperson. He made me feel important and totally cared for by the organization. More

Bill was especially attentive in setting usup, taking time to acquaint us with the many compex features of this A6.Hard to get to the 25 word minimu. silly requirement. okay, here goes. Patient, infor time to acquaint us with the many compex features of this A6.Hard to get to the 25 word minimu. silly requirement. okay, here goes. Patient, informed, friendly. Important item. Ruth is the prchased of this car. Unlike other sales people ( not at Audi) we have come across in the past, who we did not buy from. Bill wass npot in the least bit patronizing to a female buyer. , More

First let me say that I don't think my experience is typical with what most will experience with this dealership. Upon arriving I had high hopes of buying my Audi from here. The showroom is nicely la typical with what most will experience with this dealership. Upon arriving I had high hopes of buying my Audi from here. The showroom is nicely laid out and comfortable. Upon meeting the salesman he introduced himself to myself and my fiancee but never asked me my name, which I would think is the basic customer service experience that should be delivered from a high end dealer. My fiance and I already did our research and knew we wanted a black Audi Q5. During the price negotiation Bill continued to use what I would call "Old School" high pressure car selling techinques. He indicated several times, quite roughly, that this deal was only available today and if we walked out the door, that was it and the "deal" would not be available. Furthermore the deal was the sticker price on the window, there was not any negotiation on the price whatsoever and he pretty much indicated we could take it or leave it. He went as far to print out several sheets of inventory and tell us that we couldn't even get a black vehicle. (What the point of that was, I have no idea) After this back and forth and when we finally decided to leave he sent over his sales manager who seemed clueless as to what she was talking to us about. Needless to say, I didn't take him up on the "great deal" he was offerring and there is now a black Q5 parked in my garage from another dealer. More

Worst sales experience I have ever had in buying any product. Twice in two years I handed this salesman a sale and he had no follow up. He did not return phone calls at all on occasion and not in a time product. Twice in two years I handed this salesman a sale and he had no follow up. He did not return phone calls at all on occasion and not in a timely manner on other occasions. The sale was eventually given to Howard Babbitt who did an excellent job and helped improve a bad situation. More

We purchased a 2011 Avalon and had a great experience. Buying a used car, we had some questions about service/oil changes from previous owner. Chris went the extra mile and contacted the previous owner t Buying a used car, we had some questions about service/oil changes from previous owner. Chris went the extra mile and contacted the previous owner to get info on service records. They couldn't have been nicer or more helpful without being pushy and aggressive. All in all, a wonderful experience (from someone who hates car-shopping!) More

I had a very pleasant experience at Willow Grove Audi. My salesperson was Bill Share. Bill was very courteous, professional and knowledgeable. Once he was presented with what I was looking (new 2012 A6) for salesperson was Bill Share. Bill was very courteous, professional and knowledgeable. Once he was presented with what I was looking (new 2012 A6) for he went out of his way to find the car to my exact specifications. I did not feel pressured in anyway to accept anything less than what I wanted. I appreciate Bill's helpfulness and concern for my needs. His assistant Jeff was nice as well. Will return again when making my next purchase. More