Audi Fort Myers - Service Center

Absolutely Amazing My overall experience was amazing my service guy answered all my questions call me back and assured I was completely happy with my vehicle and felt sa My overall experience was amazing my service guy answered all my questions call me back and assured I was completely happy with my vehicle and felt safe. More

Great experience Always a wonderful experience when I need something done on my car. Always able to bring my car in when I need service, I never have to wait long. Al Always a wonderful experience when I need something done on my car. Always able to bring my car in when I need service, I never have to wait long. All staff are friendly and professional. More

Excellent service from Sal. Stop by on Monday (without scheduled apt) to have my driver seat checked on my Q5. From the very beginning Sal Schillaci was professional and great t Stop by on Monday (without scheduled apt) to have my driver seat checked on my Q5. From the very beginning Sal Schillaci was professional and great to work with. Sal got me set up with a loaner which is always a bonus, repair was done quickly and car was returned washed and ready to go. Friendly and professional staff. Thank you... From Elmhurst Il. More

Impeccable Service As always Sal Schillaci was professional, knowledgeable, wonderful to work with and makes each service experience super simple. I would highly recomm As always Sal Schillaci was professional, knowledgeable, wonderful to work with and makes each service experience super simple. I would highly recommend using Sal and the rest of the Audi team to anyone. More

Fantastic! Had a trailer electrical connection issue. After describing, it was a no problem, we got you covered. Appt at 10, out by 1 with normal service and 2 a Had a trailer electrical connection issue. After describing, it was a no problem, we got you covered. Appt at 10, out by 1 with normal service and 2 attention items. They are very good! More

First class all the way around Everyone we dealt with we're very helpful and courteous and on time. We have a dealership closer to our house but choose this one. Everyone we dealt with we're very helpful and courteous and on time. We have a dealership closer to our house but choose this one. More

Prompt Easy to schedule service appointment, on time and transparent. Plus, clean upon return. Dan was very professional. Had 15,000 mile checkup to include Easy to schedule service appointment, on time and transparent. Plus, clean upon return. Dan was very professional. Had 15,000 mile checkup to include no charge oil change. Cookies were a plus while waiting. Thanks More

Stepping up when others step out Had a squeaky noise from front brakes, turned out that with ceramic brake pads on S8 both pads and rotors should have beeen replaced. Corporate initia Had a squeaky noise from front brakes, turned out that with ceramic brake pads on S8 both pads and rotors should have beeen replaced. Corporate initially did not approve the work, service department tried various fixes that did not work. It took 5 visits to dealership for Audi corporate to approve parts, this fiasco lasted for about two months going back and forth. Rotors that were shipped from Germany arrived damaged two times. Barry the service director at Audi Fort Meyers put on his superman cape and ensured problem was finally addressed. The car is now rattle and squeak free for me to enjoy. This dealership really knows the meaning of customer satisfaction and brand loyalty. On another sad note I called corporate a week ago to complain about the inconvience on this situation, they set up a file number but never called me back, THE customer complaint representative i spoke to showed little empathy with the situation. Not very smart , I have purchased 6 cars from Audi. More

Proscribed service interval Did what was requested in the time they said it would take. Cookies are excellent too. For some reason this required that the review contain 25 words, Did what was requested in the time they said it would take. Cookies are excellent too. For some reason this required that the review contain 25 words, thus this added sentence. More

good communication and follow up throughout the process our service rep was very helpful in dealing with the extended warranty company. The service department worked for us to upgrade our replacement motor. our service rep was very helpful in dealing with the extended warranty company. The service department worked for us to upgrade our replacement motor. to a brand new factory built engine. More