Audi Fort Lauderdale - Service Center

My Service Advisor, actually the Assistant Service Manager, Jerrick, did a fantastic job at taking care of me for my first scheduled maintenance. When determine that 3 recalls were suggested he made s Manager, Jerrick, did a fantastic job at taking care of me for my first scheduled maintenance. When determine that 3 recalls were suggested he made sure to get me a loaner so I could carry on with my day. Tire rotation was a bit more than I would pay at my tire shop but was within value as I didn’t have to go elsewhere. Only feedback is that the car wash, while appreciated, was not that great. All in all, great communication and understanding by Jerrick. He gets an A+. While this dealership is not the closest to my home nor where I leased this vehicle, as long as Jerrick is my go to, I will be back. Thank you. More

Harold and Luis from service were excellent! Luis immediately identified the issue and Harold followed up with me throughout the entire process. immediately identified the issue and Harold followed up with me throughout the entire process. More

Quick service. Good customer service. Lyft provided for my wait time. Felt like an in and out trip. my wait time. Felt like an in and out trip. More

I had to buy an AudiCare Service but I had understood from a previous talk with the Service Manager that up to 4/50,000 or 11/23/2021 any manufacturing defect was covered and up to 12/12 the wiper blades from a previous talk with the Service Manager that up to 4/50,000 or 11/23/2021 any manufacturing defect was covered and up to 12/12 the wiper blades. Then, the CPO warranty extended the coverture except accessories, batteries, tire and wiper blades, but I had to pay the coolant flush and new coolant plus an expensive tires rotation. Also, the car was not washed. I do give five stars to the service department because I felt the car very smooth to drive and very silent after the service, More

Nicole was wonderful. Great service. I just came in for 10k service and she got me out quick. 10k service and she got me out quick. More

Great service! The people there was nice and very helping. However my car wasn’t washed helping. However my car wasn’t washed More

Nicole my Service Advisor is in a word AWESOME!!!My Nicole my Service Advisor is in a word AWESOME!!! My vehicle has been in twice due to warranty issues and both times she has kept me apprised on wher Nicole my Service Advisor is in a word AWESOME!!! My vehicle has been in twice due to warranty issues and both times she has kept me apprised on where my vehicle is in the process, what is being done, etc. Nicole is professional, knowledgable ~ she explained everything to me; what is being done to correct issues. Nicole provides excellent customer service, communicates clearly and knows her stuff! I have referred her to several of my friends who drive Audi's so she can assist them. Thank you Nicole for great experiences, you are stuck with me now! :) More

Nicole was very helpful and professional. Secured a loaner car without prompting and kept me up to date with the status of my vehicle and the needed repairs. loaner car without prompting and kept me up to date with the status of my vehicle and the needed repairs. More

The number of stars for the center is not based on the department itself or the work performed on the vehicle. It has more to do with the level of customer service received. The previously assigned servi department itself or the work performed on the vehicle. It has more to do with the level of customer service received. The previously assigned service advisor left the dealership and it is a shame to have lost him. The level of customer service I received was a 180-degree difference - from a 10 to a 1. I will be requesting that my account be transferred to another advisor. Unfortunately, the actions or inactions of advisors will inevitably affect the rating of the center - the weakest link's ability to lower the department's overall rating. Advisors ARE the face of the department. More

Nicole has been my service Advisor for my past few appointments and each time she's been great. Gets my requests completed in a timely manner and keeps me updated along the way. There's never any sur appointments and each time she's been great. Gets my requests completed in a timely manner and keeps me updated along the way. There's never any surprises. More