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Audi Fort Lauderdale - Service Center

Fort Lauderdale, FL

4.4
788 Reviews

788 Reviews of Audi Fort Lauderdale - Service Center

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October 14, 2023

What is for an oil change, everything working fine with the car. Received a call back steering wheel. Would not go up and down. I took the car back and they didn’t want to hear about and charged me over More

by AMARTINO60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric Palmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2023 -

Audi Fort Lauderdale responded

We apologize that our service did not satisfy your expectations. Your 2015 Q7 with 105,000 miles was brought in for an oil change on 10/4/23. The oil change was performed, and service light was reset via MMI (radio). At no point was the steering wheel tampered with nor worked on. I understand your frustration however, the steering wheel malfunction is not linked to the oil change performed. We're sorry to hear you had a unsatisfying experience, but we really appreciate you bringing this issue to our attention.

October 11, 2023

Fast expert service always given. Samantha makes me feel like i am the only customer she provides service to! More

by SMBURBELO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha
Oct 12, 2023 -

Audi Fort Lauderdale responded

Thank you for this five-star review, S!

October 07, 2023

Samantha was great! She was very accommodating since the moment I walked in the door and left. More

by meggiemayn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha
Oct 09, 2023 -

Audi Fort Lauderdale responded

Thank you for this kind review, Meggie!

October 03, 2023

appreciated the attention paid to my concerns regarding my battery and getting me ready for a road trip More

by BMW59520
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2023 -

Audi Fort Lauderdale responded

Thank you for this positive feedback!

September 29, 2023

I Highly recommend Erika Gashi for your next vehicle purchase. She made my leasing experience enjoyable. By far she is the BEST!! I felt she wasn’t pushy or aggressive. I will be telling all my family a More

by Shanta Parks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erika Gashi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maurice Mohammed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Audi Fort Lauderdale responded

Thank you for this pleasant feedback, Shanta! We hope to see you again soon!

September 28, 2023

I came in for low tire pressure and the rep was able to spot right away I had a nail in the tire. She got me in right away, checked I had insurance and got me in and out in about 40 min. Thanks for bei More

by MD0129
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samatha gets 5 stars, she was my rep not Eric
Sep 29, 2023 -

Audi Fort Lauderdale responded

Thank you for this kind review, M! We are glad you had a pleasant experience with us!

September 28, 2023

The staff was very professional and friendly. The employees were very accommodating in providing good-quality service. More

by FETIENNE27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2023 -

Audi Fort Lauderdale responded

We appreciate your kind review, Fetienne!

September 28, 2023

This dealership has integrated good technology to better serve the customer. It seems to be supporting the thoroughness of the service inspection, although there is always something to have done in additio More

by JOSEPH.WERT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina, Samantha
Sep 29, 2023 -

Audi Fort Lauderdale responded

We appreciate your generous review, Joseph! We hope to see you again soon!

September 23, 2023

My experience in the waiting area could have been better with complimentary snacks and bottled water as is usually the case at luxury car dealership. Audi Ft. Lauderdale came out short on customer care for More

by ZMEKDIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abel
September 16, 2023

The parts guy Danni was great However; Service department gets an F Please call me I’ll explain why Mike (708) 638-1212 More

by THEWAICEKAUSKAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Mains
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Able in Service
Sep 20, 2023 -

Audi Fort Lauderdale responded

We thank you for sharing your recent experience with us! We want you to know that we appreciate your business and that we sincerely apologize for any inconvenience we may have caused. We strive to provide exceptional service and this experience was not up to our normal standard. That said, may we call you to discuss your experience in greater detail to see how we can remedy the situation and make your experience an exceptional one once again.

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