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Audi Fort Lauderdale - Service Center

Fort Lauderdale, FL

4.4
751 Reviews

751 Reviews of Audi Fort Lauderdale - Service Center

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March 29, 2024

Steve Catalo made this the best car purchase experience! I was very happy with the entire process! More

by Sam
Recommend Dealer
Yes
Employees Worked With
Stevie “Sunshine” Catalo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maurice Mohammed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2024 -

Audi Fort Lauderdale responded

Thank you for this five-star review, Sam!

March 27, 2024

I had a key replaced at the dealership. The metal key was not cut properly, so they sent it back. It has been 3 weeks and I have not heard anything back. I emailed and left a voicemail, but More

by RAUL17
Recommend Dealer
Yes
Employees Worked With
Jason
May 20, 2024 -

Audi Fort Lauderdale responded

We thank you for sharing your recent experience with us, Raul! We want you to know that we appreciate your business and that we sincerely apologize for any inconvenience we may have caused. We strive to provide exceptional service and this experience was not up to our normal standard. That said, may we call you to discuss your experience in greater detail to see how we can remedy the situation and make your experience an exceptional one once again.

March 22, 2024

Service at this location has always met or exceeded my service expectations. Samantha, my assigned service advisor, met me upon arrival, reconfirmed the requested service and kept me informed while I wa More

by Harry_S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abbas Masri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2024 -

Audi Fort Lauderdale responded

We appreciate your kind feedback, Harry!

March 21, 2024

Always great service and very attentive to my needs. Service advisor was professional and communicative. More

by RICHARDPROGOWSKI
Recommend Dealer
Yes
Employees Worked With
Samantha from Service
Mar 22, 2024 -

Audi Fort Lauderdale responded

Thank you for this five-star review, Richard!

March 17, 2024

Dealer would not repair extended warranty for defective water pump, due to the fact my car was in an accident. So they would not honor repair. Accident had nothing to do with part defect and repair ownerah More

by S_HOSTIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric Palmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
March 13, 2024

Great dealership to do business with very polite and very helpful. Rance and Rafael were very helpful. Went out of their way to make sure I was happy. More

by SERDELL12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael Servan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rance Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2024 -

Audi Fort Lauderdale responded

We appreciate your wonderful review, Serdell!

March 12, 2024

As usual, the service that I received from Audi Fort Lauderdale was exemplary. Alex set up my appointment and followed up to ensure that everything was in order. Anna was professional and personable a More

by angedelaplaine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anna, Alex
Mar 13, 2024 -

Audi Fort Lauderdale responded

Thank you for this positive feedback, Ange!

March 09, 2024

We brought our car in to find out what would be the best oil to put in our car as it was low, The service advisor told us that they would be glad to top it off and that it would be complimentary . They to More

by JDSHAROB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2024 -

Audi Fort Lauderdale responded

We appreciate your kind review, J!

March 03, 2024

Poor customer communication rude didn’t listen tried to cheat me over reliance on internet More

by roger.vogt
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric Palmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
February 29, 2024

Ease of booking appointment; availability of a loaner in less than 6 weeks would add value but the Uber arrangements appreciated. Facility is clean, staff pleasant and work performed on time. More

by CHUCK1023
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Guerrero
Mar 01, 2024 -

Audi Fort Lauderdale responded

We appreciate your kind feedback, Chuck!

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