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395 Reviews of Audi Fletcher Jones - Service Center
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July 06, 2021
I don't EVER leave reviews, unless it's worth it... Watch out for this dealership, or rather, their services, their charges, and their service director, Julian Kim. I have taken all of my Audi's to them for out for this dealership, or rather, their services, their charges, and their service director, Julian Kim. I have taken all of my Audi's to them for many years, and they've always been GREAT! Ryan, Henry, and everyone in service has always been wonderful, and the services they did were always top notch... Until... About 7 months ago Audi Fletcher Jones charged me for a service, that was not completed. I have documentation from them even stating that what they did was not completed. They asked me to do what they needed me to do, then bring my car back to them and they would finish the job, without charging me again. I have since moved out of California, so now I will not be bringing my car back to them to complete the job. However, Audi Las Vegas, is going to charge me FULL PRICE, again, to complete the job that Fletcher Jones couldn't! So I have asked Audi Fletcher Jones to refund me, and they said "no." Julian Kim, who is their service director, is a complete disgrace to not only Fletcher Jones, but the Audi name and company overall! He was extremely rude, constantly talking over me, and was even so rude that he hung up on me. I spoke to my lawyer, and he said because the dollar amount is only $2,381.90, to file with the small claims court; So I guess that's what I'll be doing... Hey Julian, hope it's worth it! Lol! Let me know if you would like to work something out that's fair to Audi, and to me... You have my number. Xxoxo More
by halowood
June 29, 2021
jose and henry were very helpful. everybodi was always quick and ready to help. thank you to everyone and thank you for the help yes quick and ready to help. thank you to everyone and thank you for the help yes More
by ron
Employees Worked With
June 28, 2021
Took my A4 in for its first service and David was my service advisor. Service was very busy that day but David stayed in touch with me and keep me appraised of the service progress and estimated complet service advisor. Service was very busy that day but David stayed in touch with me and keep me appraised of the service progress and estimated completion time. When my car was ready, David called me and went through the services performed and the results of the inspection. After picking up the car, it ran great. More
by mefelix
Employees Worked With
June 27, 2021
Service staff was helpful and informative. Dropping off and picking up was efficient. The only question I had was the time it took to complete the work. I though that was a not extended. and picking up was efficient. The only question I had was the time it took to complete the work. I though that was a not extended. More
by wooglin1542
June 25, 2021
Easy check in and great communication from the service team throughout the day. The option of a loan vehicle makes servicing with Audi Fletcher Jones completely hassle free! team throughout the day. The option of a loan vehicle makes servicing with Audi Fletcher Jones completely hassle free! More
by lyn
Employees Worked With
David Derebenski
June 23, 2021
Had great service, Jose was very helpful during whole process process More
by Jay Smith
Employees Worked With
June 22, 2021
Very courteous staff. David was so good to work with. Thank you! Thank you! More
by rlambros
Employees Worked With
June 19, 2021
Jose is the best. This Audi Store' s service dept. Is excellent! Easy flow in and out. Loaner car ready when I arrive. Have to mention Ryan as well. My usual advisor. Been happily working with Ryan for y excellent! Easy flow in and out. Loaner car ready when I arrive. Have to mention Ryan as well. My usual advisor. Been happily working with Ryan for years. More
by Mike
June 19, 2021
Henry was easy to work with and helpful. Quick to keep me updated. When we’re taking a little bit to pull my car around he personally went and got it for me. updated. When we’re taking a little bit to pull my car around he personally went and got it for me. More
by Cgelhaus
Employees Worked With
Henry Chang
