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Audi Fletcher Jones - Service Center

Costa Mesa, CA

4.1
397 Reviews
Call Service Center (949) 791-1500

397 Reviews of Audi Fletcher Jones - Service Center

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August 21, 2021

Great customer service from beginning to end. It was easy to book our service appointment and they did an excellent job of communicating upon completion. More

by B Austin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Molina
Report | Print
Aug 23, 2021 -

Audi Fletcher Jones responded

Hello B Austin, Thank you so much for your awesome review and 5-star rating! Your wonderful rating reflects our mission; delivering world-class service experiences! Our team of experts are looking forward to serving you for many years to come and are here to help should you need us. Take Care, Your Friends and Family at Audi Fletcher Jones

August 19, 2021

Staff was great, but had to reschedule due to miscommunication. More

by vivien.barrera
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Receptionist Anna, Jose Magana, Shane Murphy
Report | Print
Aug 24, 2021 -

Audi Fletcher Jones responded

Hi Vivien, Thank you for your business & helpful insight! The team at Audi Fletcher Jones looks forward to assisting you with all of your Audi needs and would be happy to assist with any outstanding concerning. Please feel welcome to contact us at kim.camargo@fletcherjones.com Best, Kimberlee Camargo Reputation and Brand Ambassador

August 15, 2021

David was very friendly and getting a loaner car was greatly appreciated. Thank you very much. More

by rbsmith2795
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Derebenskiy
Report | Print
Aug 18, 2021 -

Audi Fletcher Jones responded

Hello, We strive to be the best in the business, and thrilled to know David exemplify that! Our team is grateful to know of their exquisite service as we are truly honored to have earned your business & recommendations! Please feel welcome to contact us anytime! Best Wishes, Kimberlee Camargo Reputation and Brand Ambassador kim.camargo@fletcherjones.com

August 06, 2021

David Derebenskiy was very helpful and kept me informed thru the entire process. It took a day longer than expected but I had a nice loaner that worked well. More

by rickt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Derebenskiy
Report | Print
Aug 10, 2021 -

Audi Fletcher Jones responded

Hi Rick, Thank you for sharing your wonderful review with us and the online community. We couldn't be more pleased to have your kind recommendations for David Derebenskiy & look forward to serving you for many years to come! Best, Kimberlee Camargo Reputation and Brand Ambassador kim.camargo@fletcherjones.com

August 06, 2021

Fabulous experience. They take customer care to a new level, I was very pleased with all aspects of having them service my Audi. David was excellent at communicating with me through the whole process More

by miko.s
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Grace and Heather in vehicle delivery, Julian Kim, David Derebenskiy
Report | Print
Aug 09, 2021 -

Audi Fletcher Jones responded

Hello Miko, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth by David during your service visit. We'll be sure to relay over the kind words expressed on your behalf. Our team of associates appreciate you complimenting our level of professionalism. We're looking forward to welcoming you again soon! Take Care, Your Friends and Family at Audi Fletcher Jones

August 06, 2021

Holly, our sales rep, was patient with my questions and courteous. Issel, in the service department was very efficient and professional, always smiling. We have 2 Audi's and best Audi customer service by f More

by katmcclennen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Issel Herrera, Holly Setiadi
Report | Print
Aug 20, 2021 -

Audi Fletcher Jones responded

Hello Kat, Thank you for being a valued part of our Fletcher Jones family! We are so pleased that you have garnered such a confident, trusting, & professional relationships with both Holly and Issel. These fine individuals are truly some of the most gifted in the industry and we love that they have been an instrumental part of Audi ownership! We are truly grateful for your business and authentic recommendations! Please always feel welcome to contact us! Warm Wishes, Kimberlee Camargo Reputation and Brand Ambassador kim.camargo@fletcherjones.com

August 05, 2021

Friendly, clean, prompt attention upon arrival. Good communication and good service. More

by Burba
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Magana
Report | Print
Aug 06, 2021 -

Audi Fletcher Jones responded

Hi Burba, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your service visit and appreciate you complimenting our level of professionalism. We're looking forward to welcoming you back again! Please reach out to us if we can be of any further assistance to you now or in the future. All the Best, Your Friends and Family at Audi Fletcher Jones

July 31, 2021

Excellent service. Congratulations David Derebenskiy. He's so kind and helpful. Beautiful facility and waiting room. Fletcher Jones is the best. I will recommend to all More

by aarcis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Derebenskiy
Report | Print
Aug 03, 2021 -

Audi Fletcher Jones responded

Hi Aarcis, We greatly appreciate you taking the time to post your 5-stars review! It's wonderful to hear David Derebenskiy assisted with getting your vehicle in tip-top shape and returned to you all within a timely fashion! We'll be sure to pass along the kind words expressed on your behalf. Thank you for allowing us the opportunity to serve you and our team of associates are looking forward to welcoming you again soon! All the Best, Your Friends and Family at Audi Fletcher Jones

July 31, 2021

Jose was wonderful, he met me on time as scheduled. Explained some additional options Audi was offering. The team evaluated the car and I had my estimate later that day More

by Csagahon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Magana
Report | Print
Aug 05, 2021 -

Audi Fletcher Jones responded

Hello, We are grateful to have such heartfelt feedback and truly appreciate your genuine recommendations for Jose! Thank you for allowing us the privilege to serve you and always feel welcome to contact us anytime! Best, Kimberlee Camargo Reputation and Brand Loyalty Manager

July 31, 2021

The facility is great and easy to get into . My service rep David was very accommodating and helpful. He took the time to go through the requested service. More

by david
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Derebenskiy
Report | Print
Aug 05, 2021 -

Audi Fletcher Jones responded

Hi David, Thank you so much for taking the time to share your amazing review with everyone! Your kind comments about David Derebenskiy show our dedication in providing world-class Audi Service experiences, and the importance of keeping you updated and on schedule. Looking forward to your next scheduled service visit with us! Best, Kimberlee Camargo Reputation and Brand Ambassador

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