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Audi Fletcher Jones - Service Center

Costa Mesa, CA

4.2
395 Reviews
Call Service Center (949) 791-1500

395 Reviews of Audi Fletcher Jones - Service Center

Sort by
September 15, 2021

The service was excellent. I was going to wait for my car and found the waiting area to be very nice. All were courteous and accommodating. Issel was especially cordial and told me that since I was waiting s More

by akmedlen
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Issel Herrera
Report | Print
Sep 16, 2021 -

Audi Fletcher Jones responded

Hello, Thank you for allowing our service team the true pleasure of assisting you! We are thrilled to know Issel Herrera is your service advisor as she is truly one of the best in the business and committed to see that his guests always receive the highest level of service and care at each and every visit. We are thrilled to know about yours! Well wishes, Your Friends and Family at Audi Fletcher Jones

September 15, 2021

Fast and efficient service. Henry is/was always great to work with. Quick in, quick out. More

by Q7 AUUDDII
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Yih Chang
Report | Print
Sep 16, 2021 -

Audi Fletcher Jones responded

Hello, Thank you for choosing Audi Fletcher Jones to attend to your service needs! Our team appreciates your business and is delighted to hear you had a fast and efficient experience working with Henry! We look forward to serving you again at your next scheduled service interval. Best, Your Friends and Family at Audi Fletcher Jones

September 02, 2021

Every member of the team was kind and courteous. The report and VIDEO of the problem with my car was so helpful. I appreciate the clear explanation. Texting with my service rep was convenient and fast More

by leslie_m
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Derebenskiy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 03, 2021 -

Audi Fletcher Jones responded

Hi Leslie_m, Thank you so much for your awesome review and 5-stars rating! Your wonderful rating reflects our mission; delivering world-class service experiences! Our team of experts are looking forward to working with you for many years to come and are here to help should you need us. Warm Wishes, Your Friends and Family at Audi Fletcher Jones

September 01, 2021

Process went really smoothly. I had my daughter with me and got a loaner vehicle in a matter of minutes without any hassle. Overall great experience. More

by v_aaron03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 02, 2021 -

Audi Fletcher Jones responded

Hello v_aaron03, Thank you so much for your awesome review and 5-stars rating! Your wonderful rating reflects our mission; delivering world-class service experiences! It's really rewarding hearing that our team was able to assist with getting your vehicle repaired and returned to you all within a timely manner. Providing a loaner vehicle is one of the many perks we offer to our guests. Thank you for allowing us the opportunity to earn your business and we're looking forward to serving you for many years to come! Take Care, Your Friends and Family at Audi Fletcher Jones

September 01, 2021

The staff was extremely courteous, efficient and thorough. As a result of my pleasant experience, I definitely intend to use these services in the future. More

by gsr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 02, 2021 -

Audi Fletcher Jones responded

Hello GSR, We greatly appreciate you taking the time to post your 5-stars review! Your wonderful rating reflects our mission; delivering world-class service experiences! Thank you for allowing us the opportunity to earn your business and we're looking forward to serving you for many years to come! All the Best, Your Friends and Family at Audi Fletcher Jones

August 31, 2021

Issel Herrera is by far the best service advisor I have had the pleasure to work with. She and her team were able to help resolve a few service issues needed for my car and it meant the world to my wife an More

by Aaron Roaf
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Robert Randall, Issel Herrera
Report | Print
Aug 31, 2021 -

Aaron Roaf responded

Thank you, Audi Fletcher Jones!

Aug 31, 2021 -

Audi Fletcher Jones responded

Hello Aaron, Thank you so much for your awesome review and 5-stars rating! Your wonderful rating reflects our mission; delivering world-class service experiences! Having the opportunity to share our passion and commitment to Audi brand with an amazing guest like yourself is truly a treat! Thank you for allowing Issel Herrera the privilege to earn your business and attend to your service needs! We'll be sure to pass along the kind words expressed on your behalf. We are truly flattered to have such heartfelt recommendations and look forward to working with you for many years to come! Take Care, Your Friends and Family at Audi Fletcher Jones

August 31, 2021

Mr Taylor Dawson did an exceptional job on looking after our problems. Great job. Give him a pay rise. Or make him the top dog. More

by Denysbushell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stacy Gordon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Dawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 31, 2021 -

Audi Fletcher Jones responded

Hi Denysbushell, Congratulations on your gorgeous Audi! We are so appreciative of your loyalty and feedback about your experience with Tyler Dawson! I am very happy to hear that our team was able to deliver such exceptional service and help you find the perfect vehicle. We look forward to assisting you for many years to come and are here to help should you need us. We wish you many miles of enjoyment! Best Wishes, Your Friends and Family at Audi Fletcher Jones

August 25, 2021

David was so accommodating and helpful…great to work with! Due to my repairs I called Mike Q. to see what options there were for a trade in and he got me there! Love my Audi FJ team! More

by Leslie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Rabusch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Quezada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Noah Marcos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Milrot
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 27, 2021 -

Audi Fletcher Jones responded

Hi Leslie, Thank you so much for your awesome review and 5-star rating! It's amazing to see that David was able to assist with getting your vehicle repaired and returned to you all within a timely manner. We are grateful to hear that Michael Quezada was able to get you the best pricing for your trade in! Your wonderful rating reflects our mission; delivering world-class service experiences! We look forward to serving you for many years to come! Our team is wishing you many miles of enjoyment! All the Best, Your Friends and Family at Audi Fletcher Jones

August 21, 2021

Great customer service from beginning to end. It was easy to book our service appointment and they did an excellent job of communicating upon completion. More

by B Austin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 23, 2021 -

Audi Fletcher Jones responded

Hello B Austin, Thank you so much for your awesome review and 5-star rating! Your wonderful rating reflects our mission; delivering world-class service experiences! Our team of experts are looking forward to serving you for many years to come and are here to help should you need us. Take Care, Your Friends and Family at Audi Fletcher Jones

August 19, 2021

Staff was great, but had to reschedule due to miscommunication. More

by vivien.barrera
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shane Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Receptionist Anna
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Aug 24, 2021 -

Audi Fletcher Jones responded

Hi Vivien, Thank you for your business & helpful insight! The team at Audi Fletcher Jones looks forward to assisting you with all of your Audi needs and would be happy to assist with any outstanding concerning. Please feel welcome to contact us at kim.camargo@fletcherjones.com Best, Kimberlee Camargo Reputation and Brand Ambassador

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