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Audi Fletcher Jones - Service Center

Costa Mesa, CA

4.2
395 Reviews
Call Service Center (949) 791-1500

395 Reviews of Audi Fletcher Jones - Service Center

Sort by
October 04, 2021

Very friendly, clean, modern dealership . Thank you Jose Magana for Absolutely great service. Everything done right on the first time.Thank you Fletcher Jones. More

by Vladislav Ruza
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 05, 2021 -

Audi Fletcher Jones responded

Hello Vladislav Ruza, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your service visit with Jose Magana. We'll be sure to pass along the kind words expressed on your behalf. It's wonderful reviews like yours that truly represent what we strive for everyday! We are truly flattered to have such heartfelt recommendations and look forward to serving you for many years to come and are here to help should you need us. Take Care, Your Friends and Family at Audi Fletcher Jones

October 03, 2021

I came in for service for my sons A3 and ended up buying and Audi Q5 from Kyle Johnson! My experience was superb. I purchased my Audi A3 from Mission Viejo Audi, and my experience from service to the purcha More

by Julee Ferguson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Derebenskiy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2021 -

Audi Fletcher Jones responded

Hi Julee Ferguson, Congratulations on your gorgeous Audi Q5! Having the opportunity to share our passion and commitment to Mercedes-Benz brand with an amazing guest like yourself is truly a treat! Thank you for allowing Kyle Johnson the privilege to earn your business and attend to your needs! We are truly flattered to have such heartfelt recommendations and look forward to working with you for many years to come and are here to help should you need us. Our team is wishing you many miles of enjoyment! Best Wishes, Your Friends and Family at Audi Fletcher Jones

October 01, 2021

As always Jose Magana was amazing! very helpful, knowledgeable and very kind. He makes the trip to Audi FJ worth it! And that’s why for the last 8 years we keep coming back to the Audi Newport Beach More

by IB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Magana
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Oct 01, 2021 -

Audi Fletcher Jones responded

Hello IB, It's really rewarding hearing that Jose Magana was able to assist and provide you with outstanding service throughout your visit with us. We'll be sure to relay over the kind words expressed on your behalf. It brings us so much joy seeing that you've been a loyal guest over the past 8 years. Our team is looking forward to serving you for many more years to come and are here to help should you need us. Best Wishes, Your Friends and Family at Audi Fletcher Jones

September 30, 2021

Great service. On time pick up and delivery. Rep was very informative and great communication. More

by Ali
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
David Derebenskiy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 01, 2021 -

Audi Fletcher Jones responded

Hi Ali, Thank you so much for your awesome review and 5-stars rating! Your wonderful rating reflects our mission; delivering world-class service experiences! Our team of experts are looking forward to serving you for many years to come and are here to help should you need us. Warm Wishes, Your Friends and Family at Audi Fletcher Jones

September 28, 2021

The team is professional and always gives useful information and advice. I like their customer service. More

by Farhad Vojdaniheris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Rabusch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julian Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Derebenskiy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Panya, Issel Herrera, Yih Chang
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Sep 28, 2021 -

Audi Fletcher Jones responded

Hello Farhad Vojdaniheris, Thank you so much for your awesome review and 5-stars rating! Your wonderful rating reflects our mission; delivering world-class service experiences! Our team of experts are looking forward to serving you for many years to come! Take Care, Your Friends and Family at Audi Fletcher Jones

September 26, 2021

Jimmy was a great service advisor. Gave me realistic expectations of when my vehicle would be ready. Had me in a loaner vehicle similar to my own More

by bthomas
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jimmy Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 27, 2021 -

Audi Fletcher Jones responded

Hello Bthomas, We greatly appreciate you taking the time to post your 5-stars review regarding your recent service visit with Jimmy! It brings us so much joy seeing that Jimmy went above and beyond with getting your vehicle repaired and returned to you all within a timely fashion! Providing a loaner vehicle is one of the many perks we offer to our guests. Our team of associates are looking forward to seeing you again at your next scheduled interval. All the Best, Your Friends and Family at Audi Fletcher Jones

September 25, 2021

one the the best dealership i went to. fast services and nice people. will be back for regular maintenance too. More

by ccui
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
David Derebenskiy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 27, 2021 -

Audi Fletcher Jones responded

Hello Ccui, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your service visit and appreciate you complimenting our level of professionalism. We're looking forward to serving you for many years to come! All the Best, Your Friends and Family at Audi Fletcher Jones

September 23, 2021

I had a great service experience from start to finish. Thank you Jose Magana for being exceptional throughout the process. Attention to detail was spot on. More

by Cesar
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jose Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 24, 2021 -

Audi Fletcher Jones responded

Hello Cesar, It's really rewarding hearing that Jose Magana was able to assist and provide you with outstanding service throughout your visit with us. Guest satisfaction is our highest priority and we are thankful for your kind feedback. Our team of associates are looking forward to welcoming you again soon! Take Care, Your Friends and Family at Audi Fletcher Jones

September 21, 2021

Ryan Rabusch was excellent. He addressed everything quickly and thoroughly. Very happy with his help! More

by Eric
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Rabusch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 22, 2021 -

Audi Fletcher Jones responded

Hi Eric, Thank you for choosing Audi Fletcher Jones to attend to your service needs! Our team appreciates your business and is delighted to hear you had a thorough and timely experience working with Ryan! We look forward to serving you again at your next scheduled service interval. Take care, Your Friends and Family at Audi Fletcher Jones

September 16, 2021

The was our first time at Audi FJ - we switched from Audi MV and couldn’t be happier. Our service advisor was professional and personable. Thankful to be here now! More

by gleasonfamilyHB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 19, 2021 -

Audi Fletcher Jones responded

Hello there, Wow! Our team is truly flattered to see your generous 5 star review! With all of the automotive competition out there, it is wonderful to know that Jimmy took great care of you in a prompt and professional manner! Thank you for your business and the opportunity to serve you. Welcome to the Fletcher Jones family! Your Friends and Family at Audi Fletcher Jones

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