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Audi Fletcher Jones - Service Center

Costa Mesa, CA

4.2
395 Reviews
Call Service Center (949) 791-1500

395 Reviews of Audi Fletcher Jones - Service Center

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October 26, 2021

JIMMY MOLINA was the best! He deserves a raise!! He made our families experience wonderful. Thank you Jimmy More

by Farid33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Rabusch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julian Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Derebenskiy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Panya, Issel Herrera, Yih Chang
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Oct 26, 2021 -

Audi Fletcher Jones responded

Hello Farid33, It's really rewarding hearing that Jimmy Molina went above and beyond with getting your vehicle in tip-top shape and returned to you all within a timely manner! We're so glad you like Jimmy's work! We'll be sure to pass along the kind words expressed on your behalf. Our team is looking forward to assisting you for many years to come and are here to help should you need us. Take Care, Your Friends and Family at Audi Fletcher Jones

October 25, 2021

Very helpful and answered all of my questions. Give thus guy a huge raise immediately!!!!! More

by KevinHardie1970
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 25, 2021 -

Audi Fletcher Jones responded

Hello KevinHardie1970, Thank you for the opportunity to serve you! Your wonderful rating reflects our mission; delivering world-class service experiences! We are thrilled to know of the great efforts put forth during your service visit and appreciate you complimenting our level of professionalism. Our team of experts are looking forward to serving you for many years to come! Best Wishes, Your Friends and Family at Audi Fletcher Jones

October 23, 2021

It was my first visit and experience was great. Environment was very welcoming and service took less than expected time More

by Zeeshan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Issel Herrera
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Oct 23, 2021 -

Audi Fletcher Jones responded

Hi Zeeshan, It's really rewarding hearing that our team was able to assist and provide you with outstanding service throughout your very first visit with us. Guest satisfaction is our highest priority and we are thankful for your kind feedback. Our team of associates are looking forward to working with you for many years to come and are here to help should you need us. Warm Wishes, Your Friends and Family at Audi Fletcher Jones

October 22, 2021

Ryan was great. The turnaround was fast and the loaner was nice. Oh, and the car wash was amazing. More

by Barrycwe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Rabusch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 23, 2021 -

Audi Fletcher Jones responded

Hi Barrycwe, It's really rewarding hearing that Ryan went above and beyond with getting your vehicle repaired and returned to you all within a timely manner. We'll be sure to pass along the kind words expressed on your behalf. Providing a loaner vehicle is one of the many perks we offer to our guests. Our team is looking forward to serving you for many years to come and are here to help should you need us. Best Wishes, Your Friends and Family at Audi Fletcher Jones

October 22, 2021

great very professional xxxxxxx xxxx xxxx xxxxx xxx x x x x x x x More

by S
Recommend Dealer
Yes
Employees Worked With
Jose Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 23, 2021 -

Audi Fletcher Jones responded

Hi S, Thank you for the opportunity to serve you! We are thrilled to know of the great efforts put forth during your service visit and appreciate you complimenting our level of professionalism. Our team is looking forward to serving you for many years to come! All the Best, Your Friends and Family at Audi Fletcher Jones

October 20, 2021

I was greeted by Issel and then checked my car in quickly. She has always been very helpful and informative when I get my car serviced. More

by Barela
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Issel Herrera
Report | Print
Oct 20, 2021 -

Audi Fletcher Jones responded

Hi Barela, It's wonderful hearing that Issel went above and beyond with getting your vehicle repaired and returned to you all within a timely manner! We'll be sure to pass along the kind words expressed on your behalf. Guest satisfaction is our highest priority and we are thankful for your kind feedback. Our team is looking forward to serving you for many years to come and are here to help should you need us. Best Wishes, Your Friends and Family at Audi Fletcher Jones

October 17, 2021

Check in was easy and the associate was helpful in explaining what I needed to do. Process was seamless and I have communication updates several times during the day. Perfect! More

by Astrid
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Derebenskiy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 18, 2021 -

Audi Fletcher Jones responded

Hi Astrid, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your service visit and appreciate you complimenting our level of professionalism. Our team of experts are looking forward to serving you for many years to come and are here to help should you need us. Warm Wishes, Your Friends and Family at Audi Fletcher Jones

October 16, 2021

Working with Jose is always a pleasure. Friendly, responsive and great communication is always provided. More

by Spencer1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 16, 2021 -

Audi Fletcher Jones responded

Hello Spencer1, Thank you for the opportunity to serve you! We are thrilled to know of the great efforts put forth during your service visit with Jose and appreciate you complimenting our level of professionalism. Thank you for allowing Jose the privilege to earn your business and attend to your service needs! Our team is looking forward to serving you for many years to come! Take Care, Your Friends and Family at Audi Fletcher Jones

October 15, 2021

Ryan is a great customer service agent. He is helpful Ryan is a great customer service agent. He is helpful and knowledgeable. I have used him for the last four years. I would not go anywhere else. More

by None
Recommend Dealer
Yes
Employees Worked With
Ryan Rabusch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 18, 2021 -

Audi Fletcher Jones responded

Hello, Thank you for your genuine rating and amazing feedback regarding your experience with Ryan. We take great pride in serving our guests well and building lasting relationships with our guests. All of us at Audi Fletcher Jones is thrilled to know of the great confidence and trust you have experienced over the last four years working with our service team. We hope you always feel welcome to contact us anytime! Kind Wishes, Kimberlee Camargo Reputation and Brand Loyalty Manager Kim.camargo@fletcherjones.com

October 06, 2021

Prompt, thorough, friendly - from technicians to waiting area personnel, always looking to please customers most appreciated More

by fjt711
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Rabusch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 06, 2021 -

Audi Fletcher Jones responded

Hi Fjt711, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your service visit and appreciate you complimenting our level of professionalism. Our team is looking forward to welcoming you again soon! Take Care, Your Friends and Family at Audi Fletcher Jones

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