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Audi Fletcher Jones - Service Center

Costa Mesa, CA

4.2
395 Reviews

395 Reviews of Audi Fletcher Jones - Service Center

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June 07, 2018

Service Great service from Jose as usual. Was very happy to see he'd moved to the new dealership from the Newport Beach location. Waiting area was very smal More

by taxlady
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gennesis Sanchez
Jun 08, 2018 -

Audi Fletcher Jones responded

Hi Taxlady, Thank you for sharing your rating with us and I am pleased to hear we were able to make the whole process enjoyable from start to finish! Although we do strive to provide nothing less than a 5-star experience and we would like to know if there anything that we could have done to better your experience and earn those extra stars? We would love the opportunity to discuss any room for improvement, so please feel free to reach out to us anytime. We look forward to working with you again soon!

June 06, 2018

great I received great service and would go back to this dealership. They were very helpful in getting me a rental car and my car was done on time. More

by Barbara1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Rabusch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2018 -

Audi Fletcher Jones responded

Hi Barbara1, Thank you for sharing your feedback with us! I am pleased to see we were able to earn your 5 star rating as we always strive to provide the Fletcher Jones Difference. If any questions arise, please don't hesitate to reach out.

June 05, 2018

All was excellent and timely. All was excellent. The service people were wonderful. And the work done was very prompt. I was made to feel comfortable notwithstanding the limited wa More

by Howard Herzog
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2018 -

Audi Fletcher Jones responded

Hi Howard, Thank you for sharing your rating with us and I am pleased to hear we were able to make the whole process enjoyable from start to finish! We do strive to provide nothing less than a 5-star experience every time and we would like to know if there anything that we could have done to better your experience and earn that 5th star? We would love the opportunity to discuss any room for improvement.

June 05, 2018

Gennesis was super knowledgeable and extremely professional. Would highly recommend seeking out Gennesis. I’m glad he moved to the new location. He took care of my car at the Newport location More

by Tinaj50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gennesis Sanchez
Jun 05, 2018 -

Audi Fletcher Jones responded

Hi Tinaj50, Thank you for sharing your positive rating with us! We always strive to provide nothing less than 5-star service every time. Is there anything that we could have done to better your experience and earn that 5th star? We would appreciate the opportunity to discuss any room for improvement, so please feel free to reach out to us anytime. We are always happy to help.

June 04, 2018

Service Review I was early for my appointment and was seen within minutes by Ryan. Additionally, my loaner car was waiting for me. Ryan texted me when my car was rea More

by anhvy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Rabusch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2018 -

Audi Fletcher Jones responded

Hi Anhvy, Thank you for taking the time to leave us your review! I am pleased to hear Ryan was able to earn your 5 star rating as we always strive to provide a world-class guest experience. If any questions arise in the meantime, please don't hesitate to reach out. We are always happy to help.

May 24, 2018

Excellent Service: Gennesis Sanchez Gennesis is professional, efficient, knowledgeable, friendly, and punctual. As soon as our vehicle was ready for pick up, he immediately informed us. More

by C0llision
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gennesis Sanchez
May 25, 2018 -

Audi Fletcher Jones responded

Hi C0llision, Thank you for taking the time to leave us your review! I am pleased to hear Gennesis was able to earn your 5 star rating as we always strive to provide a world-class guest experience whether you’re buying a new car or just coming in for service. If any questions arise in the meantime, please don't hesitate to reach out. We are always happy to assist.

May 18, 2018

Gennesis is GREAT! This is the second time I have had service here and Gennesis is great! Very friendly and professional, always keeps me informed of the progress and ev More

by audiS7lover
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gennesis Sanchez
May 18, 2018 -

Audi Fletcher Jones responded

Hi AudiS7lover, Thank you for taking the time to leave us your feedback! I am pleased to hear Gennesis was able to earn your 5 star rating as we always strive to provide the world-class guest experience whether you’re buying a new car or just coming in for service. We look forward to working with you again soon!

May 17, 2018

Jose is the BEST I always get the best service at Audi. From the appointment process through the completion of service, everything is first rate. I highly recommend th More

by Lolokat13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2018 -

Audi Fletcher Jones responded

Hi Lolokat13, Thank you for leaving us your feedback! I am pleased to hear our team was able to provide you the best experience possible. We love to hear our team as well as our dealership environment is maintaining the highest of standards that we practice. If any questions arise, please don't hesitate to contact us. We are here to help and look forward to assisting you again in the future.

May 15, 2018

Great customer service I will highly recommend my service advisor Jose magana he always help and cover all the expectations thank you Jose for such of grate service see you More

by Benjamin4997
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2018 -

Audi Fletcher Jones responded

Hi Benjamin4997, Thank you for sharing your service feedback! I am pleased to hear that Jose was great to work with and was able to earn your 5 star rating. This is what we love to hear in regards to our team. We look forward to working with you again soon!

May 12, 2018

Jose Magna Been working with Jose for a few years now. Always a pleasure to deal with and provides great customer service! Will continue to come back.. More

by JCF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2018 -

Audi Fletcher Jones responded

Hi JCF, Thank you for taking the time to share with us your feedback! We love to hear our team is maintaining the high standards we practice and was able to provide you exceptional service. If any questions arise please don't hesitate to reach out. We are always happy to help and look forward to working with you again soon.

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